indoorcyclery.com Reviews
Joyce - 10/07/2020
This is not really a recumbent bike. Although it's not like an actual touring bike where you're hunched over the handle bars, it's not low and your legs are not really out in front as you would expect. I cannot reach the pedals and am 5 ft 4 inches and heavy. The seat is wide enough and has some padding but it is not deep and is uncomfortable. Also the back of the seat sits straight up, is not adjustable, and is very uncomfortable. The quality is OK, but not great; my husband is using the bike but I am disappointed in it as we really bought it for me. Am looking for pedal blocks so I can use it. I contacted indoorcyclery and Proform and there is nothing available. Can't believe I'm the first customer to have this problem. We thought about returning it, that is allowed, but it has to be returned "in the original packing, ready for resale". The box has to be cut with a utility knife to get the bike out (that's indicated on the box) so packing it back up did not seem to be a realistic option for a piece of equipment this size and weight. So we're stuck with it. Additionally, it took over a month to get here. One reason we went with indoorcyclery was the comments about prompt service/delivery. That was not the case for us. It is quiet, but you sure can't watch TV while riding because it's so tall and the readout screen, which is not impressive in the least and is oversold in the manufacturer description, is especially tall so you're not going to see the TV unless you have one mounted at the very top of your wall, up against the ceiling. Plan on having a tablet with something you can stream if you want to watch something while riding. Overall this bike was a huge disappointment. I do not recommend it.
Company Choice
Price and comments about fast delivery, good support. I did not find this to be true in either delivery or support.
Company Response
This is most certainly a recumbent bike, however, just as for any recumbent bike, there is a minimum recommended height in order to reach the pedals, sit properly, see above the screen, etc. In addition, the customer was informed clearly from the beginning that there would be a delay due to COVID19 related backlog at Fed Ex and she was also updated several times times up until delivery.
1 Company Review
10/07/2020 - Illinois
Shopping and checkout were fine. Price compared to other places was good. But it took a month for delivery and I had to follow up multiple times. Could never talk with a person on the phone and could only use email for communication. Sometimes response was quick, sometimes it was not. Very disappointed overall. Would not buy from this vendor again.
Eva Z - 10/05/2020
Love my treadmill and they delivered it well. Even brought it into my garage for me
Company Choice
Free shipping and tax free along with best price !
10/05/2020 - Michigan
Best price for this model. I’ve been researching for weeks now:)
REBECCA C - 10/04/2020
The bike arrived but we cannot use it because the left pedal came stripped. Therefore. It could not be finished being assembled nor used. We are awaiting a new left pedal to be shipped.
Company Choice
Price
10/04/2020 - New York
Good price for the bike. Unable to use it due to the fact the left pedal came stripped. A new pedal is on its way.
Angela R - 10/04/2020
Excellent product, good price. I am very pleased would buy from again. Thank you!
Company Choice
Had the items that I needed and the price was fair.
10/04/2020 - California
Easy site to navigate and order from. Looking forward to receiving my pedals.
Heather - 10/04/2020
I had it set up in less than 30 minutes. It is working really well.
Company Choice
Good reviews I read
10/04/2020 - California
Treadmill actually came earlier than expected. I expected to wait a while, but it took 4 days.
Kim A - 10/04/2020
Love the product. Only downfall was the assembly. The guide is vague, it took 3 hours to put it together.
Rakib K - 10/04/2020
Price is high
10/04/2020 - North Carolina
Price is within the range compared to manufacturers
Ayibongwinkosi N - 09/17/2020
Fantastic bike easy to put together thanks
09/17/2020 - Maryland
The shipping time was good and the product is great
Ana A - 09/17/2020
Just like the bike at my gym but in a safer place (my house).
Company Choice
Price and Free Shipping !!! Keep it up!!!!
09/17/2020 - Connecticut
Fast and Easy
John H - 09/16/2020
Just learning to use but have found it very helpful to date.
Company Choice
Found thru search for the product I wanted.
09/16/2020 - Utah
Pretty easy once I found the item.
Ricardo S - 09/08/2020
Everything arrive in great condition. The delivery company was good, and provide good communication.
Company Choice
Good price. Free Shipping. Good communication
09/08/2020 - NJ
Good price. Free Shipping. Good communication
Norman S - 09/02/2020
Bike arrived in a non functional state. The resistance could not be changed. We have work hard to get it repaired by Proform but Covid 19 has caused delays. Hope to have it fixed in the next week.
Company Choice
Loved your price + your free shipping and no sales tax. Thanks.
Merchant Response
09/02/2020 - Utah
Simple and easy
Amber - 08/31/2020
Decent mat. Feel like its a little over priced for what it is. I expected it to have a logo or something on it at least.
08/31/2020 - LA
EXCELLENT. Fast delivery. Cheapest price of the bike online.
Nicholas P - 08/31/2020
1
Company Choice
web
08/31/2020 - Pennsylvania
good
Amber - 08/31/2020
This bike is exactly what I was hoping it would be. I am someone who just cannot get used to a regular cycling bike. It is uncomfortable no matter what I do. I have also found that a lot of recumbent bikes made me feel like I am slipping off the seat which would then make my knees come way too close to the control panel. After doing a lot of research, I landed on this model. The curve of the backrest and the depth of the seat are perfection. The ability to raise and lower the control panel allows me to get as close as I need without fear of my knees knocking into it. The bike is quiet, the onboard fan is powerful, and it is overall a wonderful piece of equipment. I use the Peloton app for my workouts...I know I can't truly follow along to what they're doing as they sit and stand, but their classes are motivating to me and there's great variety of music. Just because this bike is more comfortable does not mean that you cannot get an intense workout. If a cycling bike is uncomfortable for you but the Peloton app workouts motivate you, try this combo!
08/31/2020 - LA
EXCELLENT. Fast delivery. Cheapest price of the bike online.
Larae T - 08/31/2020
i would have given five stars except the seat is to small, i was under the impression is was a bigger seat. so i have a bike that not able to use do to the seat not being big enough
Karen B - 08/29/2020
I am satisfied with the work out that I'm getting. Disappointed with the ifit program. Not user friendly and could not find any work outs for seniors. So I just do a basic ride without ifit.
Company Choice
best info/best price
08/29/2020 - Idaho
Informative product information, easy check out
David M - 08/29/2020
So far... so good. Had to call to find out how to activate the bike without giving my visa number to ifit... which was annoying. Should probably put something in the paperwork that tells how to do that.
Merchant Response
Delores W - 08/29/2020
Haven’t had the bike that long, but so far we really like it.
Company Choice
The price and selection was hard to pass up!
08/29/2020 - Tennessee
Very easy check out.
Sharon K - 08/28/2020
Fabulous bike! Great features!
Company Choice
What we wanted in a recumbent bike!
08/28/2020 - Arizona
Pro - Forms are the best!
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