haibeautyconcepts.com Reviews

About this Company

We are a small team of beauty enthusiasts, born and raised in California, who strongly believe that hot tools should only enhance a look and keep hair shiny and healthy, without the damage. That is why our styling tools are engineered with innovative technologies and designs that make them easier and better to use on a variety of hair types to maximize performance and the health of hair. We were the first to bring Ceramic flat iron technology to the professional styling tools industry. The brand has always stood for exceptional, inventive products and authentic relationships that are tried, tested and true. As a brand with many cutting-edge “firsts”, we will continue to set the standard for reliable, advanced, and stylish quality products. We are California-based and a family-operated business.
 
Based in sunny southern California, we are inspired daily by the diversity of not only those who live here, but the variety of hairstyles and trends that surround us. From the beaches to the mountains, and the deserts to the bright city lights of LA, our hair inspiration is endless. We’re passionate about beauty & health and we’re taking that passion to  redefine healthy hair .
 
Our mission to  redefine healthy hair  is simple - we know that hot tools are tough on hair, but with our advanced healthy-hair technologies, you can still achieve the look you want, without damaging your strands.  In addition to pulling inspiration from the sunshine state, our styling tools are uniquely designed with a little something special to keep hair healthy and strong, with each use. Technologies like our  Tri-Diamond Ceramic™ , which has all the benefits of Teflon with zero toxic or harmful emissions for a smooth finish, and  Damage Control Technology , which works on multiple levels to significantly reduce hair breakage and damage, are designed exclusively by  us .  From coastal waves, to business casual straight, to a night-on-the-town up-do, we are surrounded by beauty that allows us to design products that keep hair looking gorgeous, healthy and California- cool .

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

420 Verified Customer Reviews

420 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
351
(83.6%)
4 Shopper Approved - Review Star
37
(8.8%)
3 Shopper Approved - Review Star
15
(3.6%)
2 Shopper Approved - Review Star
6
(1.4%)
1 Shopper Approved - Review Star
11
(2.6%)

Delivery Time
4.7
5 Shopper Approved - Review Star
131
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
8
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
3
Price Satisfaction
4.6
5 Shopper Approved - Review Star
128
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
4
Product Satisfaction
4.5
5 Shopper Approved - Review Star
124
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
11
Customer Service
3.1
5 Shopper Approved - Review Star
11
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
9
SHOW DETAILS

5-star reviews
250+

5-star reviews

About this Company

We are a small team of beauty enthusiasts, born and raised in California, who strongly believe that hot tools should only enhance a look and keep hair shiny and healthy, without the damage. That is why our styling tools are engineered with innovative technologies and designs that make them easier and better to use on a variety of hair types to maximize performance and the health of hair. We were the first to bring Ceramic flat iron technology to the professional styling tools industry. The brand has always stood for exceptional, inventive products and authentic relationships that are tried, tested and true. As a brand with many cutting-edge “firsts”, we will continue to set the standard for reliable, advanced, and stylish quality products. We are California-based and a family-operated business.
 
Based in sunny southern California, we are inspired daily by the diversity of not only those who live here, but the variety of hairstyles and trends that surround us. From the beaches to the mountains, and the deserts to the bright city lights of LA, our hair inspiration is endless. We’re passionate about beauty & health and we’re taking that passion to  redefine healthy hair .
 
Our mission to  redefine healthy hair  is simple - we know that hot tools are tough on hair, but with our advanced healthy-hair technologies, you can still achieve the look you want, without damaging your strands.  In addition to pulling inspiration from the sunshine state, our styling tools are uniquely designed with a little something special to keep hair healthy and strong, with each use. Technologies like our  Tri-Diamond Ceramic™ , which has all the benefits of Teflon with zero toxic or harmful emissions for a smooth finish, and  Damage Control Technology , which works on multiple levels to significantly reduce hair breakage and damage, are designed exclusively by  us .  From coastal waves, to business casual straight, to a night-on-the-town up-do, we are surrounded by beauty that allows us to design products that keep hair looking gorgeous, healthy and California- cool .

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C
Shopper Approved - Verified Customer Cassandra A.
07/23/2021 , IA

I am not happy with the service. First of all you guys send me the wrong product. I order a flat iron and you send me a blowdryer, second of all I send you guys an email on 7/16 and until this day I have not received a response.

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5
Delivery
5/5

Merchant Choice

Because I have shop here before and did not have an issue.

Product Choice

I choose the convertable iron and you send me a blow dryer (wrong product)

Merchant Response

haibeautyconcepts.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

R
Shopper Approved - Verified Customer Robin L.
06/28/2021

Good, found what I was looking for easily

Merchant Choice

Have a HAI flat iron for last 6 years and I love it, but it’s starting to short out. So I want to replace it.

Product Choice

Have a HAI flat iron for last 6 years and I love it, but it’s starting to short out. So I want to replace it.

Company Response

Thanks for the great review!

- Team HAI

S
Shopper Approved - Verified Customer Severiana G.
06/26/2021

Good

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Choice

Best products

Product Choice

I’m now this product for years 20 ?

LIMELIGHT 1" Ceramic Flat Iron
LIMELIGHT 1" Ceramic Flat Iron
Read more reviews about this product

06/26/2021

I like it

Company Response

Thanks for the great review! So glad you are liking the iron! xx - Team HAI

STYLSET Professional Dryer
STYLSET Professional Dryer
Read more reviews about this product

06/26/2021

I like it

Company Response

Thank you for the great review! xx - Team HAI


L
Shopper Approved - Verified Customer Lauren T.
06/10/2021 , TN

Great; no concerns.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Choice

Prior customer

Product Choice

Replace old product

SYLKSTYLER 1" Curling Iron
SYLKSTYLER 1" Curling Iron
Read more reviews about this product

06/10/2021

Love the quality without damage to fine hair.

Company Response

Thanks for the wonderful review! xx - Team HAI


L
Shopper Approved - Verified Customer Lesa R.
06/09/2021

Ordering was easy, came quickly, great dryer. All is good.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Choice

Best reviews on this dryer for reasonable price.

Product Choice

Like the features and good reviews

STYLSET Professional Dryer
STYLSET Professional Dryer
Read more reviews about this product

06/09/2021

Great dryer for good price

Great dryer and great price. Love it

Company Response

Yay! Enjoy! Thanks for the great review! xx - Team HAI


D
Shopper Approved - Verified Customer Desiree R.
06/06/2021 , ID

The site is easy to use and the product is amazing! I love the Hai brand! I know I got a great value and have a reliable tool.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Choice

Hai produce quality, lasting products!

Product Choice

I have used the classic flat iron for years in my salon and wanted to try a blow dryer.

Company Response

Thanks for the great review! So happy you are happy with our tools! :) 

xx - Team HAI

P
Shopper Approved - Verified Customer Pilar Z.
06/05/2021 , CA

Useless! This product constantly goes off. I paid for a fast delivery and did not receive product for 5 days! I'm still waiting for a refund!

Product Satisfaction
1/5
Price
1/5
Customer Service
1/5
Delivery
1/5

Merchant Choice

This product used to be manufactured in Italy....not the case anymore. Quality has gone down.

Classic CONVERTABLE™
Classic CONVERTABLE™
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06/05/2021

USELESS

This product is useless. It constantly goes off. You have to adjust the cord for it to turn on. Do not waste your time or money. I paid extra to have flat iron delivered quicker. Another waste of time....I received it 5 days later. I sent an email and I'm still waiting to hear back. I sent flat iron back and I am still waiting for my refund.


R
Shopper Approved - Verified Customer ROBERTA R.
05/30/2021

This was a great price

Product Choice

I love it

Merchant Choice

I have had a couple of your flat irons

Company Response

Thanks for the great review!

xx - Team HAI

J
Shopper Approved - Verified Customer Joanne B.
05/24/2021

Easy to navigate.

Merchant Choice

I ???????? My hai dryer. When it died, had to get another

Company Response

Thank you for the great review! Glad to hear that you got everything figured out with your drying that wasn't working. If you need anything, please let us know. 

Thanks! - Team HAI

A
Shopper Approved - Verified Customer Aneyda S.
05/23/2021 , CA

A heat safe pouch would've been the chert on top ..

Product Satisfaction
4/5
Price
5/5
Delivery
5/5

Merchant Choice

Great product used by my hair dresser

Product Choice

To replace my 10 year old yet still great Hai flat iron

LIMELIGHT 1" Ceramic Flat Iron
LIMELIGHT 1" Ceramic Flat Iron
Read more reviews about this product

05/23/2021

Loyal Hai gal! My hairdresser has used the classic forever so I then purchased my own. Best flat iron ever, I still have my old convertible classic in pink (limited edition) but after over the 10 years the plates have stripped but it still works. However I thought I’d finally replace it with the Limelight (and care for the plates better, lesson learned) and I’m again hooked! My hair is so shinny and soft, I can’t stop touching it!!!

Company Response

Amazing! Thank you for the wonderful review. So glad you are loving it. We appreciate you!! xx - Team HAI


D
Shopper Approved - Verified Customer Dominic B.
05/22/2021 , CA

Easy to order, fast shipping, excellent product quality.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Merchant Choice

They had the item we were looking for.

Product Choice

It’s a heavy duty hair iron. Very durable and hi quality.

Classic CONVERTABLE™
Classic CONVERTABLE™
Read more reviews about this product

05/22/2021

Professional grade product.

Excellent product. 100% satisfied!

Company Response

Thank you for the fabulous review! xx - Team HAI


K
Shopper Approved - Verified Customer KAONA M.
05/17/2021

Easy

Product Choice

I’ve always used this product, it’s very good.

Merchant Choice

I wanted to shop at the actual website that sells this iron.


B
Shopper Approved - Verified Customer Barbara V.
05/17/2021

Absolutely amazing,so easy !

Merchant Choice

I bought years ago HAI flat irons for my salons , my favorite one stopped getting hot…

Product Choice

I called and the very nice female told me the blue classic is compatible to the HAI ELITE XT silver Nano … she has one n loves it ,so I took her work n bought it as well……thank you.


D
Shopper Approved - Verified Customer Diane R.
04/30/2021

Quick and easy ordering

Merchant Choice

They had the item that I wanted

Product Choice

Well reviewed


B
Shopper Approved - Verified Customer Betsy G.
04/26/2021

I couldn’t find the promo code.

Merchant Choice

I have used it for 10 years my flat iron and it finally broke.

Product Choice

I had bought it 10 years ago and it lasted me this long.


A
Shopper Approved - Verified Customer Angelique W.
04/17/2021

Easy to navigate website.

Merchant Choice

Recommended

Product Choice

Recommended

Performance Infra-Ionic Hair Dryer
Performance Infra-Ionic Hair Dryer
Read more reviews about this product

04/17/2021

Lightweight powerful dryer!

Company Response

Thanks for the great review! xx - Team HAI


K
Shopper Approved - Verified Customer Kris L.
04/16/2021

Easy navigation. Easy payment. Appreciate and utilized the discount. Especially now! Thank you!!

Merchant Choice

Familiar with the brand from working in a salon.

Product Choice

Previously owned a HAI flatiron. Durable, reliable flat iron. One of the best!

Classic CONVERTABLE™
Classic CONVERTABLE™
Read more reviews about this product

04/16/2021

Works great. Durable.

Company Response

Thanks for the great review! xx - Team HAI


V
Shopper Approved - Verified Customer Virginia S.
04/13/2021

Great Proce

Merchant Choice

Love product

Product Choice

Owned 2 since 2007 I have very thick and wavy hair love them they last and Great results


R
Shopper Approved - Verified Customer Roberta G.
04/06/2021

Kristen was responsive, helpful and very nice.

Merchant Choice

Past experience owning the Digistix Hai Flat Iron.

Product Choice

I loved my Hai flat iron and have searched for another one when it stopped working.


J
Shopper Approved - Verified Customer Julia T.
04/04/2021

it was fast and easy

Product Choice

I needed a new hair straightner, my GHD one broke after 8 years and I was told by a few people in beauty I did not need another really expensive hair straightner because my hair is so thin and fine

Merchant Choice

My friend who works in beauty recommended the brand


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