haibeautyconcepts.com Reviews

4.7
420 Reviews
About this Company
Visit Website

We are a small team of beauty enthusiasts, born and raised in California, who strongly believe that hot tools should only enhance a look and keep hair shiny and healthy, without the damage. That is why our styling tools are engineered with innovative technologies and designs that make them easier and better to use on a variety of hair types to maximize performance and the health of hair. We were the first to bring Ceramic flat iron technology to the professional styling tools industry. The brand has always stood for exceptional, inventive products and authentic relationships that are tried, tested and true. As a brand with many cutting-edge “firsts”, we will continue to set the standard for reliable, advanced, and stylish quality products. We are California-based and a family-operated business.
 
Based in sunny southern California, we are inspired daily by the diversity of not only those who live here, but the variety of hairstyles and trends that surround us. From the beaches to the mountains, and the deserts to the bright city lights of LA, our hair inspiration is endless. We’re passionate about beauty & health and we’re taking that passion to  redefine healthy hair .
 
Our mission to  redefine healthy hair  is simple - we know that hot tools are tough on hair, but with our advanced healthy-hair technologies, you can still achieve the look you want, without damaging your strands.  In addition to pulling inspiration from the sunshine state, our styling tools are uniquely designed with a little something special to keep hair healthy and strong, with each use. Technologies like our  Tri-Diamond Ceramic™ , which has all the benefits of Teflon with zero toxic or harmful emissions for a smooth finish, and  Damage Control Technology , which works on multiple levels to significantly reduce hair breakage and damage, are designed exclusively by  us .  From coastal waves, to business casual straight, to a night-on-the-town up-do, we are surrounded by beauty that allows us to design products that keep hair looking gorgeous, healthy and California- cool .

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

420 Verified Customer Reviews

420 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating
5 Shopper Approved - Review Star
351
(83.6%)
4 Shopper Approved - Review Star
37
(8.8%)
3 Shopper Approved - Review Star
15
(3.6%)
2 Shopper Approved - Review Star
6
(1.4%)
1 Shopper Approved - Review Star
11
(2.6%)
Why Trust
Verified Reviews?
Delivery Time
4.7
5 Shopper Approved - Review Star
131
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
8
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
3
Price Satisfaction
4.6
5 Shopper Approved - Review Star
128
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
4
Product Satisfaction
4.5
5 Shopper Approved - Review Star
124
4 Shopper Approved - Review Star
17
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
11
Customer Service
3.1
5 Shopper Approved - Review Star
11
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
9
SHOW DETAILS
5-star reviews
250+

5-star reviews

About this Company

We are a small team of beauty enthusiasts, born and raised in California, who strongly believe that hot tools should only enhance a look and keep hair shiny and healthy, without the damage. That is why our styling tools are engineered with innovative technologies and designs that make them easier and better to use on a variety of hair types to maximize performance and the health of hair. We were the first to bring Ceramic flat iron technology to the professional styling tools industry. The brand has always stood for exceptional, inventive products and authentic relationships that are tried, tested and true. As a brand with many cutting-edge “firsts”, we will continue to set the standard for reliable, advanced, and stylish quality products. We are California-based and a family-operated business.
 
Based in sunny southern California, we are inspired daily by the diversity of not only those who live here, but the variety of hairstyles and trends that surround us. From the beaches to the mountains, and the deserts to the bright city lights of LA, our hair inspiration is endless. We’re passionate about beauty & health and we’re taking that passion to  redefine healthy hair .
 
Our mission to  redefine healthy hair  is simple - we know that hot tools are tough on hair, but with our advanced healthy-hair technologies, you can still achieve the look you want, without damaging your strands.  In addition to pulling inspiration from the sunshine state, our styling tools are uniquely designed with a little something special to keep hair healthy and strong, with each use. Technologies like our  Tri-Diamond Ceramic™ , which has all the benefits of Teflon with zero toxic or harmful emissions for a smooth finish, and  Damage Control Technology , which works on multiple levels to significantly reduce hair breakage and damage, are designed exclusively by  us .  From coastal waves, to business casual straight, to a night-on-the-town up-do, we are surrounded by beauty that allows us to design products that keep hair looking gorgeous, healthy and California- cool .

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B
Shopper Approved - Verified Customer BINA S.
06/25/2019 , NY

I was expecting a storing case for the product

Would Recommend
3/5
Would Buy Again
2/5
Product Satisfaction
1/5
Price
1/5
Customer Service
2/5
Delivery
3/5

Merchant Response

haibeautyconcepts.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
A
Shopper Approved - Verified Customer Audrey P.
06/22/2019

My online experience was fast and easy. Found what I needed and even received a coupon code which was greatly appreciated.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hey Audrey,

Thanks so much for the great review! We love to hear when our customers have such a fabulous buying experience :) Enjoy!

Thanks,
The HAI Beauty Concepts team
S
Shopper Approved - Verified Customer Stacy H.
06/20/2019

Great products for retail in salon.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Company Response

Hi Stacy,

Thanks for the great review! We are so glad to hear that you are loving HAI in your salon's retail area. Enjoy!

Thanks,
The HAI Beauty Concepts team
J
Shopper Approved - Verified Customer Jeni S.
06/19/2019

Great product!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Jeni,

Thanks so much for the wonderful review! We are so happy to hear that you like our products. We have some fun new launches coming up this year that we can't wait to share with customers like you. 

Thanks,
The HAI Beauty Concepts team 
M
Shopper Approved - Verified Customer Maria A.
06/19/2019

Great

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Maria,

Thanks for the great review! :)

Thanks!
The HAI Beauty Concepts team
P
Shopper Approved - Verified Customer Priscilla E.
06/19/2019

I love HAI I have used your products for over 13 years and they have totally transformed by hair.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Priscilla,

Thanks so much for the fabulous review - you rock! We appreciate you being such a loyal customer for so long - that means a lot to us! Enjoy your new purchase(s) - ;) 

Thanks,
The HAI Beauty Concepts team
M
Shopper Approved - Verified Customer Michelle C.
06/18/2019

Checkout was easy and intuitive

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Michelle,

Thanks so much for the great review! So happy to hear that your checkout process was smooth and easy. If you have any questions, feel free to reach out. 

Thanks,
The HAI Beauty Concepts team 
N
Shopper Approved - Verified Customer Netasha P.
06/16/2019

I’ve been using my HAI hair straightener for over 10 years. Nothing is wrong with it, but I want something shiny and new. Great investment, just try it.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Netasha,

Thanks so much for the great review and for being such a loyal customer! We are very thankful for your 10+ years of support. Enjoy the shiny new product! :)

Thanks!
The HAI Beauty Concepts team
T
Shopper Approved - Verified Customer tiffany A.
06/14/2019

Can't wait to try it

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Tiffany,

Thanks for the great review! We can't wait for you to try the products too :) We look forward to any additional feedback.

Thanks!
The HAI Beauty Concepts Team
S
Shopper Approved - Verified Customer Sonya P.
06/13/2019

Quick and easy

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Sonya,

Thanks for the great review! So happy to hear you had a wonderful experience on our site. 

Thanks,
The HAI Beauty Concepts team
P
Shopper Approved - Verified Customer Patricia A.
06/13/2019

Excellent

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Patricia,

Thanks so much for the amazing review! We are thrilled to hear that you had a great experience with our products. 

Thanks,
The HAI Beauty Concepts Team
C
Shopper Approved - Verified Customer Celin S.
06/12/2019

Excellent

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Celin,

Thanks for the great review! Very are very happy to hear you had a fantastic experience.

Thanks,
The HAI Beauty Concepts team
T
Shopper Approved - Verified Customer Tania G.
06/11/2019

It was easy to find the product and good prices!

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Tania,

Thanks for the great review! We are glad to hear that you were able to navigate through our site easily and find what you were looking for :) 

Thanks!
The HAI Beauty Concepts team
J
Shopper Approved - Verified Customer Joanna S.
06/10/2019

Easy site to navigate

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Joanna,

Thanks so much for the great review! We are glad to hear our site was so user-friendly for you :) 

Thanks,
The HAI Beauty Concepts' team
T
Shopper Approved - Verified Customer Tonya L.
06/06/2019

Good service

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Tonya,

Thanks for the great review! We strive to provide the best service to our customers - and we are glad to hear we delivered! 

Thank you,
The HAI Beauty Concepts' team
L
Shopper Approved - Verified Customer Linda D.
06/05/2019

Your site is very easily navigated, all products are clearly described, promo code available for my purchase, which was the classic flat iron, a product I have been using with 100% satisfaction for almost a decade.

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hi Linda,

Thanks so much for the great review and for being a loyal customer! We are happy to hear that your experience with our site/products has been nothing but positive - every time! 

Thanks!
The HAI Beauty Concepts' team
V
Shopper Approved - Verified Customer Vanessa V.
06/03/2019

A 20% coupon pop out unable to use it, other than that it was easy and accessible

Would Recommend
5/5
Would Buy Again
4/5

Merchant Response

haibeautyconcepts.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
A
Shopper Approved - Verified Customer APRIL S.
06/03/2019

Shipping costs are too expensive

Would Recommend
4/5
Would Buy Again
3/5

Merchant Response

haibeautyconcepts.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
A
Shopper Approved - Verified Customer Angela R.
06/02/2019

Love it

Would Recommend
5/5
Would Buy Again
5/5

Company Response

Hello Angela,

Thank you so much for the wonderful review! We are so glad that you were happy with your purchase. Your shopping experience is our #1 priority!

Thanks,
The HAI Beauty Concepts' Team
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