conferencecalling.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

1,009 Verified Customer Reviews

1,009 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
895
(88.7%)
4 Shopper Approved - Review Star
106
(10.5%)
3 Shopper Approved - Review Star
7
(0.7%)
2 Shopper Approved - Review Star
1
(0.1%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
4.9
5 Shopper Approved - Review Star
486
4 Shopper Approved - Review Star
24
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Product Satisfaction
4.9
5 Shopper Approved - Review Star
897
4 Shopper Approved - Review Star
105
3 Shopper Approved - Review Star
7
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
SHOW DETAILS

5-star reviews
750+

5-star reviews

7 years collecting reviews
Filter
K
Kara K.
09/15/2020 , FL

Very responsive, friendly, and helpful! We highly recommend this service and the support team behind it.

Product Satisfaction
5/5
Customer Service
5/5

J
Jessica
09/10/2020 , TX

For the pricing, Vast Conference was just what we were looking for. Glad we had this set up before the covid pandemic. Customer service is responsive and direct lines to talk to people. Occasionally, there are issues with audio but that could be the tendency if having multiple people on the call. Will continue to use Vast going forward for our company needs.

Product Satisfaction
4/5
Customer Service
5/5

R
RS
09/09/2020 , OK

Cynthia, was extremely knowledgeable and very patient with my many many questions about the site and services. She did a great job, quick response time, and it was a great customer experience. Bravo! :)

Product Satisfaction
5/5
Customer Service
5/5

B
Barbara S.
09/01/2020 , IA

Although I am a new customer and have not yet had the opportunity to put the conference line to the test, everyone I have dealt with has been extremely responsive, helpful and courteous.

Product Satisfaction
5/5
Customer Service
5/5

D
Dave S.
08/26/2020 , CA

I have used many conference services and Vast is the simplest to use

Product Satisfaction
5/5

A
Anonymous Customer
08/26/2020 , FL

I was contacted by our account manager with a new annual payment option. As it saves up to 20% per year, we switched from the monthly plan to the annual plan for two lines.

Product Satisfaction
5/5
Customer Service
5/5

P
Pray B.
08/24/2020

she was excelent

Product Satisfaction
5/5

D
Divya G.
08/19/2020 , VA

Arianna understood our problem and provided the best solution that met our needs. Thank you!

Product Satisfaction
5/5
Customer Service
5/5

J
Josie F.
08/19/2020 , NY

My company has been using the Vast Conference services for several years now and have never had any issues! Everything always runs smoothly with the dial-in process and the calls themselves. Customer Service has always been very responsive, friendly, and accommodating. They answer emails very quickly and are thorough and detailed in their information.

Product Satisfaction
5/5

C
Converge H.
08/18/2020 , PA

Easy to use and very reliable. Great customer service. Service Reps reach out to assess satisfaction and contract details. Excellent pricing!

Product Satisfaction
4/5

L
Larry S.
08/05/2020 , FL

Asked a question and it was answered very quickly. Just the answer...nothing else (selling), which I like!

Product Satisfaction
5/5
Customer Service
5/5

T
Toni S.
07/30/2020 , TX

We only have a team of 6 and love the service.

Product Satisfaction
5/5

S
Shawn D.
07/29/2020 , MA

I have used Vast Conferencing for probably the last four years, and am very pleased with it. After a search for reviews and comparisons of the various conferencing services out there, I subscribed to Vast. In my experience, I and my family have never, ever had a problem with Vast service. I subscribed since I needed an easy way for up to 10 family members to 'just talk' about my elderly father's care and situation, when texting fell short as a communications channel. The ease of use, multiple access numbers, ability to record, and web-based management have provided my family and me with an affordable way to communicate via phone at a moment's notice. In a long text thread, I'm happy when somebody texts "Conference call?", so that we can get down to business.

Most recently, a representative of Vast reached out to discuss additional features and integrations with me. It is some cool stuff, but I don't need it. I was wary of an 'up sell' and indicated that my current plan was fine, and I actually only needed 4-5 callers now. Vast has apparently added other tiers to their service, and the representative pointed out that, for my needs, there was now a less expensive solution. I was ecstatic that the representative presented a way for me to reduce my monthly conferencing cost while still retaining the high level of service and features to which I had been accustomed. 5 Stars all the way! Keep up the great work!!

Product Satisfaction
5/5

T
Trish B.
07/22/2020 , TX

Had to make changes to conference code for security purposes and it was very quickly and efficiently handled by Zach. Pleased with the service.

Product Satisfaction
5/5

A
Anonymous Customer
07/15/2020

Cynthia was exceptionally helpful in answering my questions so I could maximize our business needs while using VastConfrence. I cannot stress enough how appreciative I was for her help in answering the questions we had that will ultimately support us in continuing to use this service.

Product Satisfaction
5/5
Customer Service
5/5

L
Laura
07/09/2020

Vast Conference Calling is so easy to use and the pricing is good. The international call-in numbers add to the service - great value!

Product Satisfaction
5/5
Customer Service
5/5

A
Anonymous Customer
07/08/2020 , GA

The error was due to my mistake in using the system. The customer service rep could not have been more helpful and patient.

Product Satisfaction
5/5
Customer Service
5/5

G
Greg C.
07/08/2020 , NY

I had a fairly easy question regarding a recording and received an answer within minutes, so it was great. I didn't have to wait.

Product Satisfaction
5/5
Customer Service
5/5

D
Dennis T.
07/06/2020 , AL

Very Swift!

Product Satisfaction
5/5
Customer Service
5/5

K
KPP
07/01/2020 , CO

We have used Vast Conference for our conference calling needs without difficulties. We would recommend the product.

Product Satisfaction
5/5
Customer Service
5/5

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