angelwatchco.com Reviews

About this Company

Angel Watch's 4G GPS Tracking smartwatch for kids and adults provides parents and carers with total peace of mind when away from their child or other vulnerable loved one.

With voice and high-speed video calls, messaging, live and historical GPS location tracking, geo-fencing, a built-in SOS panic button, discreet remote drop-in listening, remote photo capture, remote vital sign readings and so more, the Angel Watch Series R is an affordable must-have for any parent looking to stay connected with a safe, simple, social-media free device.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

983 Verified Customer Reviews

983 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

5 Shopper Approved - Review Star
689
(70.1%)
4 Shopper Approved - Review Star
172
(17.5%)
3 Shopper Approved - Review Star
62
(6.3%)
2 Shopper Approved - Review Star
24
(2.4%)
1 Shopper Approved - Review Star
36
(3.7%)

Delivery Time
4.4
5 Shopper Approved - Review Star
163
4 Shopper Approved - Review Star
23
3 Shopper Approved - Review Star
22
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
15
SHOW DETAILS

5-star reviews
500+

5-star reviews

About this Company

Angel Watch's 4G GPS Tracking smartwatch for kids and adults provides parents and carers with total peace of mind when away from their child or other vulnerable loved one.

With voice and high-speed video calls, messaging, live and historical GPS location tracking, geo-fencing, a built-in SOS panic button, discreet remote drop-in listening, remote photo capture, remote vital sign readings and so more, the Angel Watch Series R is an affordable must-have for any parent looking to stay connected with a safe, simple, social-media free device.

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K
Shopper Approved - Verified Customer Kevin P.
10/18/2021 , California

The cart experience is messy. It offers a discount for a second watch, but until you figure out that's what it is (for me, several days), it just looks like you got a worse price for the same watch. So I delayed the purchase multiple days trying to figure out how to get the lower price -- every time I cleared my cart, the discounted price on the page disappeared. That could be better explained. Also, there is a lack of clarity about when the watch will arrive. No target dates are given. Lastly, the 7 days to return is also not clear. It needs to start on the day the watch arrives. And it should be longer than 7 days.

Company Response

Hi Kevin,

Thanks for taking the time to leave your feedback.

The Family Discount is mentioned at the very top of the product page and automatically applies an increasing discount with the more watches added to your cart.  Of course when these are removed from your cart, so is the discount. 

Also, the shipping method you select at the time of checkout shows the estimated days to delivery, e.g. Premium Shipping (4-6 Days).  If there are exceptions to this, in cases of stock issues for example, these are mentioned as a separate pop up before you can even add anything to your cart, with estimated shipping times indicated.

Finally, as per our home trial policy mentioned on the product pages and at the footer of every page on our site (Refund Policy), it mentions exactly that: the home trial begins from the day you receive it, not order it.  Everything needed to activate the watch and use it right away is included in your package too so 7 days should be more than sufficient.  Being a wearable item, particularly one intended for active kids, it’s difficult for us to extend it much further.

I hope this helps explain things a little and that you’re otherwise really enjoying your Angel Watch!  If there’s anything we can do to offer any further assistance, please don’t hesitate to get in touch!

B
Shopper Approved - Verified Customer Bhuvaneswari S.
10/17/2021 , Utah

Awesome

Customer Service
5/5
Angel Watch Replacement GSMA SIM
Angel Watch Replacement GSMA SIM
Read more reviews about this product

10/17/2021

Amazing experience! Love the angel watch


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Cindy A.
10/17/2021

The features are great, but some don't work as advertised. Our first watch got water in it after 1 day despite being 'waterproof.' The company did send a new watch so I applaud their customer service. But the battery doesn't even last a day. We also never figured out the text feature. I do love the callback feature. All in all, it works ok but we are already looking into other options.

Customer Service
5/5

Company Response

Hi Cindy,

Thanks for taking the time to share your feedback. We are completely committed to taking it constructivly and ensure that Angel Watch continues to improve for our customers.  

We’re really sorry to hear that you had issues with waterproofing and were really glad to hear that we were able to get around things and get it resolved for you. 

Regarding battery life, please see the ‘Improving battery life’ article on our support page for tips to extend your battery life. You’ll be able to get 2-3 days comfortably out of it.

For messaging, please use the app’s Chat feature to communicate have Family Member group conversations using the watch’s Chat app. For one-to-one messaging outside of the Family Member group, you can use the Line app available from the watch’s App Store.

We hope this helps and if you need any further assistance, please feel free to reach out to us. 

P
Shopper Approved - Verified Customer Philip W.
10/17/2021 , Alabama

So far so good! Just ordered! Hopefully the watch will arrive promptly and it will preform as described. My son and I will enjoy this watch thoroughly! The video calls will be used daily and the health monitoring will be a great bonus!


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Shopper Approved - Verified Customer KJ
10/16/2021 , NJ

Would love for the features to work all the time GPS gets lost sometimes and battery life is not so good wish it lasted 2 days like cellphones.

10/16/2021

Gives me a sense of security while she is in school or on the bus knowing she's safe.


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Shopper Approved - Verified Customer Josh P.
10/16/2021 , CO

Overall I like the watch. I think there needs to be software improvements. I do like the SIM card available for a good price to have its own number.

10/16/2021

Pretty good watch

I like the watch overall, but I think there needs to be improvements on the software


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Shopper Approved - Verified Customer Heidi B.
10/16/2021 , Utah

Great!


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Amanda B.
10/14/2021 , CA

I've been using gizmo for my autistic son for many years and it breaks constantly. So far so good with this watch and it comes with many more features, less of a cost, I can monitor his health, and I can easily find it when he loses the watch. We're getting better signal and my son is obsessed with the watch and all of its features.


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Shopper Approved - Verified Customer Heather W.
10/14/2021 , TX

The wait for the watch was unexpected. I waited for two weeks and contacted customer service, I was informed one week it was being shipped by the end of the week, waited and no watch, I contacted them the following week and was informed it would be shipped that week, thankfully it was and I received it about 3 days later. I think this is a great product and worth the month, though the bands are not very durable unfortunately.

Customer Service
4/5

10/14/2021

Great watch, worth the price! Get a cheap fabric band for rough kids

I got this to monitor my 3-year olds days at school. This watch is so worth it! I gave 4 stars simply because the durability of the watch band is not what one would expect after having spent almost $200. My daughters watch band broke at the the point where the watch pin was so I replaced it with a fabric velcro band that so far is working out extremely well! My kiddo 1) loves the watch, 2) keeps it on all day. I can drop in and listen to what's going on, take photos remotely and see her general movement if she is with a family member. She loves being able to independently contact her dad, sister, grandparents, aunts and uncles as well as video chat. The only negative to this watch is the durability of the watchband, other than that it is WORTH every penny, the band can be easily and quickly be replaced with minimal effort or frustration.


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Shopper Approved - Verified Customer Charmaine
10/13/2021 , VA

Good!

10/13/2021

We love it!

So far so good! My daughter loves it and enjoys taking picture with it.


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Shopper Approved - Verified Customer Teresa F.
10/13/2021 , South Carolina

Easy to find kids stand alone smart watch with phone


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Shopper Approved - Verified Customer Andrea D.
10/13/2021 , Ohio

Looking forward to trying!


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Shopper Approved - Verified Customer Stacy
10/12/2021 , Colorado

Overall this watch is everything I was looking for at the price of a device I want to put on the arm of a 9-year old. I'd definitely recommend for this demographic.

Customer Service
3/5

10/12/2021

Good value for the price

Happy with the product for the price we paid. Noticed sometimes calls won’t go through to the watch and the geo location sometimes won’t refresh on the first try. We chose to use our own cellular plan rather than the AT&T that they offer so maybe that’s part of it. My 9-year old daughter loves it and I feel better giving her independence when she’s wearing it without needing to keep track of and care for a cell phone.


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Shopper Approved - Verified Customer Nick G.
10/12/2021 , NT

It's fine but maybe not the best choice for Canadian market as because it need voice minutes not just data (that would be a better way to go) it becomes much to expensive here.

Customer Service
1/5

10/12/2021

An ok product but unfortunately it needs not only data but requires minutes. No fault of the watch as we live in Canada and cell plans a stupid expensive. Was hoping the chat and Video calls would push through as notifications on our phones but it doesn’t for some reason unless you have the app open and waiting for a call/msg. Only the voice call will.


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Shopper Approved - Verified Customer Mafelix
10/12/2021 , South Australia

Going out on a limb, have been told by Angel Watch Co staff that it will work with Australian network providers, and I even have given frequencies and everything. I hope that the advice and reassurances given is correct and truthful and that the watch does work in Australia. Otherwise the cost paid wasted on postage to receive it and the paying again for it to be sent it back will make for a very unhappy customer. Here hoping that they are right and honest.

Customer Service
1/5

Company Response

Hi Mafelix,

We notice you left a one star review for your Angel Watch.  Yes, you are able to connect it using just about any network worldwide. 

Was there are reason for this rating?  Were you not able to connect or had some other issues that left you disappointed?

Please reach out to us and let us know.  If your Angel Watch is set up correctly, it should absolutely work in Australia. We have plenty of customers there too and we’ll be happy to help you out.

You can reach us at [email protected]

Alex @ Angel Watch Co.

10/12/2021

Don't rely on customer service and don't believe what they tell you either.

Customer service is bad, they will tell you anything to sell their product. I was told you can disable the sound guardian but there no way to. Also sent email asking about how to turn on a feature and was simply told it was in the settings... hello I was unable to find it in the setting hence why I contacted support. Customer support also very slow and takes many days to get a reply however post on review sites are generally defended within hours.


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Shopper Approved - Verified Customer Justine W.
10/12/2021 , South Dakota

Good


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Shopper Approved - Verified Customer Douglas M.
10/12/2021 , Montana

Easy


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Shopper Approved - Verified Customer Elina B.
10/12/2021

Fairly smooth buying process. Can't wait to receive my watch!


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Shopper Approved - Verified Customer Erin M.
10/12/2021 , Colorado

Very excited to get this watch for my daughter. Can’t wait to receive it!


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Shopper Approved - Verified Customer Stephanie R.
10/11/2021 , Texas

Quick & easy


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