springfreetrampoline.com Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
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4.7
Overall Star
Rating
About this Company
Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
Kathleen T - 08/03/2019
Hi
Company Response
Thanks for the great star rating! Have a great day! Springfree Team
1 Company Review
08/03/2019 - WA
thanks!
Sarah P - 07/11/2019
My husband didn't want to buy a trampoline for the kids because he'd grown up with the oldschool style, springs and no safety enclosure. I didn't have a trampoline growing up and felt I missed out on something wonderful. I wanted our children to have the experience and ultimately, after some convincing, we both felt a trampoline would provide our children with much needed daily energy burn and would support physical development. As a compromise, we purchased the reputable super safe springfree trampoline and we LOVE it. Absolutely LOVE IT! The trampoline is sturdy and secure and so very much fun. We have no doubt it will last for years and any kid injuries will be due solely to unsupervised kid horseplay. Have no doubt we set down the ground rules early. My only recommendation, buy the biggest trampoline you can. We considered buying the smaller oval but up-sized at the last minute to the large oval and are so grateful we did, the few extra feet make a huge difference with 2 kids. If you can afford the spring free, make the investment, it's worth every penny.
Company Response
Thanks for the awesome feedback! We strive to deliver the most superior product and service in the market. We're so glad that your process from ordering, up-sizing, delivery and installation was seamless.
Happy jumping! - Springfree Trampoline
07/11/2019 - WA
Ordering online was easy and with no issues.
Staci L - 06/13/2019
So great for my kids!!! Well made. We love it.
06/13/2019 - WA
Direct and straight forward.
Amy V - 03/01/2019
The only thing I don't love about this trampoline, is the outer edges of the interior trampoline are covering the hard metal joint with no padding underneath the surface. If you land wrong, it is painful to hit with your feet. I was thinking it would be more safe via the description and design.
03/01/2019 - CA
good
Brittany - 01/26/2019
My kids are absolutely loving playing outside on their new springfree trampoline. My sons have fun getting their energy out, while I have the peace of mind knowing that they are jumping on the safest trampoline out there. They have been on it this whole chilly month of January!
01/26/2019 - TX
The delivery guys were AMAZING! Top notch! The Tgoma was on back order and they came out to install the trampoline, then came back out when the Tgoma was back in stock. On time, professional, and knowledgeable both times! Thanks!
Nicole - 01/13/2019
My 2 kids absolutely love their Christmas present. It was the perfect size and with the additional wheels to easy move we are able to shift the trampoline without any issue. It also rolled right through the 8ft gate when we put in the back yard. Perfect.
01/13/2019 - NC
The guys who came out to deliver and put together are amazing, professional and knowledgable. Highly recommend.
Anonymous Customer - 01/12/2019
Three of our (5,8, and 10 yrs old) love it. They jump almost everyday since we got it. The best part it’s we feel safe about them jumping on springfree trampoline
01/12/2019 - TX
All 3 our kids (5,8, and 10) love it ! They jump almost everyday. The best part it gives us peace of mind that we have the safest trampoline
Anonymous Customer - 01/11/2019
we love the trampoline, Delivery was great
01/11/2019 - TX
xx
Parker - 01/10/2019
This was a great experience. I can't brag on the delivery and installation enough. They are hard working and very respectful of our family and the gift. The full team went above and beyond, great customer service
01/10/2019 - TX
This was a great experience, the deliver and set up team, worked very hard and were extremely respectful of our home and the gift that was being delivered.
Anonymous Customer - 01/10/2019
Kids were so excited!!!!
Anonymous Customer - 01/10/2019
Love our Springfree trampoline!
Anonymous Customer - 12/08/2018
This review is of the service/delivery/installation scheduling, not the product. The product arrived and has incredibly heavy boxes (approximately 8 of them) that were left in my driveway and say trampoline all over the boxes. So I had to physically move all of them into my garage and hide them under blankets because the trampoline is a surprise for Christmas. Next, I was under the impression that when I paid $300 for the assembly that (per the website) "assembly even available on Christmas!". I didn't expect Christmas itself....but needless to say no appointments available from Dec 16-26. Kind of a bummer. It will all be fine but when you pay $2K for something like this you kind of expect white glove service. Hopefully the product will not disappoint and I am sure they kids will love it.
12/08/2018 - PA
Website was easy to navigate
Austin W - 10/15/2018
The trampoline has been sitting in my yard in boxes going on two weeks now. The company that were meant to assemble it were due to come today. They called this morning to say the technician would not be able to make it today. They couldn't give me a date of when they would be coming. Very frustrating to say the least. Might be no harm for you guys to put a call into them, as they didn't seem to be in any hurry to come and assemble it.
10/15/2018 - NY
the order process was easy but as i stated in my earlier comments. I have a bunch of boxes sitting in my yard approximately two weeks now. The assembly company have not come out to assemble the trampoline yet. Very unhappy with that portion of the service.
Kay - 10/05/2018
I purchased this trampoline for my granddaughter primarily, but it ended up being a favorite sport for all of us, including me (I was over 60 years old when we got it). We have had it for many years and it is as good as new. I love it because it can accommodate 2 people who can bounce fairly separately, OR if desired bounce together. My granddaughter and I used to get a large exercise ball and put it in with us and bounce around trying to avoid the ball and whoever touched the ball lost a point. All in all it has been a wonderful addition to our exercise and fun. I had it in Illinois for many years (7+?). Now I have moved to Tucson and I plan to purchase another (only because it is too costly to ship mine here, otherwise I would because it is, like I said, as good as new. I highly recommend it over other trampolines!
EJR - 08/29/2018
Trampoline is excellent. Assembly is brutal.
08/29/2018 - CA
Website is intuitive.
Jody C - 07/07/2018
Installed two days after purchasing online. Kids absolutely love it!
07/07/2018 - NC
No estimated date of shipment or delivery
Frank - 06/21/2018
Bought March 27, 2010 and used relentlessly until June 2018. Covered every winter with rainproof tarp. Unfortunately the jump mat stitching at the zippered entrance disintegrated due to kids sliding over it to get in and out. Will likely need to replace jump mat.
Amy P - 06/19/2018
With a huge new yard to play in our kids still didn’t feel so inspired to go outside. Not only does this get the wiggles out, it encourages family time and imagination. Very safe and customer care has been brilliant. Well worth it for the whole family!
06/19/2018 - WA
quick and easy!
ioinva - 04/21/2018
We extracted 5 years of quality entertainment out of our trampoline. With young kids, the moves were gentle at first, but by now there are flips and high bounces and even some adult fitness going on. At the end of year 5, the flexinet started to show strain. By year 7, it has completely disintegrated. You-touch-it-and-it-falls-apart brittle. While today's warrantee is 10 years, the company is not honoring older than 2017 trampolines, and I just spent another $205 (with shipping) for a new net. Note that the price for the trampoline has decreased by about $300 between the time we bought and today. That alone is disappointing. The replacement part itself has a 1-year warrantee -- even though it is the same material that gets covered for 10 years in a new trampoline. Worse, one needs to take apart and put back together the trampoline in order to replace the flexinet. While we did put the trampoline together ourselves, we were hoping for some help for this process. SpringFree would do it for us to the tune of $400, or, I could call a local retailer for a better deal. The local retailer listed on the SpringFree site rudely replied that they only support their own "paying customers" and refused to do it altogether, because they have a backlog of their own "paying customers" to deal with. As I said, this trampoline cost more than today's MSRP and a few years later, I'm left with an unusable system with a disintegrated net that I cannot replace. If a retailer is listed on their site, I would expect they will honor all customers. Otherwise, their bad service does reflect on the product. (PlayAndLearn in Chantilly, VA) Paying just under $2000 for 5 years of jumping is very steep. Even when the jumping is fun. I now have a 9 year old and a 13 year old who are at the prime age to use this trampoline, but can't do so safely. The cost to repair, now $600, is more than one would spend on a brand new trampoline from a different vendor. In fact, at $400/year for the 5 years that we had, before problems started, I could almost have bought a new trampoline each year! I expect much better service terms. I am happy to send in photos of the disintegrating net.
Company Response
Thank you for reaching out and sharing your experience with us. I'm sorry that you have had a negative experience with your Springfree trampoline. If you'd like to discuss it further we'd love to hear from you. Please contact our team at 1-877-586-7723 to resolve this.
Merchant Response
Mark M - 03/07/2018
Great purchase. I love the design.
03/07/2018 - NC
Online purchase was easy and fast.
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