phoenix-tech.net Reviews

About this Company

 

We are a Pure Online Based Store; we use our Super-Efficient couriers to Hand Deliver your order to you personally, saving you Time, Money and Patience.

Because of the efficient Delivery service we do not have the option to collect from our offices as we are a Virtual Store and all Stock is kept at our Distributors.

We Aim to fulfill the demand for computer hardware with our online computer shop. We Offer a great selection of computer technology and gadgets that will make your digital world come alive.
The IT industry has evolved over the years from a "want" to a "need". IT is all around us, IT drives our businesses, our homes and our lives.

Our main management divisions are Computer Hardware sales, online marketing, online advertising and Virtual Store Administration.
The way we differentiate ourselves from the thousands of online competitors, is our solid e-commerce experience, knowledge of the IT Sector and Positive Business values that power our success.

We work to give our customer's a great online shopping experience, one that is easy and informative with a great depth of perspective on each product.

Immerse yourself in our Digital World

 

Filter

This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

844 Verified Customer Reviews

844 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
595
(70.5%)
4 Shopper Approved - Review Star
195
(23.1%)
3 Shopper Approved - Review Star
36
(4.3%)
2 Shopper Approved - Review Star
5
(0.6%)
1 Shopper Approved - Review Star
13
(1.5%)

Would Buy Again
4.7
5 Shopper Approved - Review Star
625
4 Shopper Approved - Review Star
159
3 Shopper Approved - Review Star
37
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
14
Would Recommend
4.6
5 Shopper Approved - Review Star
598
4 Shopper Approved - Review Star
183
3 Shopper Approved - Review Star
45
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
13
Product Satisfaction
4.6
5 Shopper Approved - Review Star
142
4 Shopper Approved - Review Star
10
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
13
Price Satisfaction
4.5
5 Shopper Approved - Review Star
110
4 Shopper Approved - Review Star
40
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
4
Delivery Time
4.4
5 Shopper Approved - Review Star
127
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
15
Customer Service
4.4
5 Shopper Approved - Review Star
56
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
7
SHOW DETAILS

5-star reviews
500+

5-star reviews

About this Company

 

We are a Pure Online Based Store; we use our Super-Efficient couriers to Hand Deliver your order to you personally, saving you Time, Money and Patience.

Because of the efficient Delivery service we do not have the option to collect from our offices as we are a Virtual Store and all Stock is kept at our Distributors.

We Aim to fulfill the demand for computer hardware with our online computer shop. We Offer a great selection of computer technology and gadgets that will make your digital world come alive.
The IT industry has evolved over the years from a "want" to a "need". IT is all around us, IT drives our businesses, our homes and our lives.

Our main management divisions are Computer Hardware sales, online marketing, online advertising and Virtual Store Administration.
The way we differentiate ourselves from the thousands of online competitors, is our solid e-commerce experience, knowledge of the IT Sector and Positive Business values that power our success.

We work to give our customer's a great online shopping experience, one that is easy and informative with a great depth of perspective on each product.

Immerse yourself in our Digital World

 

Filter
J
Johan V.
12/07/2013

Very good shopping experience.

Would Recommend
5/5
Would Buy Again
5/5

Z
Zoe
12/06/2013 , Mpumalanga

Incredibly helpful and very fast and responsive.I will definitely shop with them, it was a simple and enjoyable transaction, I was very impressed and would highly recommend them. Will be shopping here again!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
Greg C.
12/02/2013 , Western Cape

Placed a pre-order on **-**-**** for an item I was told would arrive 26th November.

Item was delayed till 9th of December. I then received another email saying sorry we didn't order enough units, item delayed till 16th December.

I was informed via email and no discount or any advantage was received from the delay. I was merely told I can ask for a refund.

Incredibly disappointed. They claimed
"If you are receiving this email update: It means that the amount of stock delivered could not cover your order."

I will never be ordering from this site again. However I feel tied into getting a PS4 unit from them as they only informed at such a late stage which means getting it anywhere else would put me in a back-order queue till a much later time!

Terrible business management. Not to mention they have to 'verify this review' meaning they can hide it to keep their 5 star rating.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
4/5
Customer Service
4/5
Delivery
1/5

Company Response

Hi Greg, Really sorry to hear about your disappointment with our online store. While we do our best to help every customer and fulfill every order to perfection we can't, we are only human. Sometimes there are issues in the supply chain or logistics that prevent us from making your order on time. Here are a couple of Points to consider: Point 1: Nowhere was any 100% Guarantee given that you would have your product on the 29th of NOV it was always shown and indicated as an ETA (Estimated Time of Arrival). Point 2: Though we did our best to secure stock with our Distributors throughout Europe, we were short delivered units as there is stock shortages. Point 3: The Super Bundle you ordered is still a significant Saving from what you will pay for anywhere else in South Africa. Point4: We immediately sent out notifications to customers on the "Sent on Nov 18, 2013 12:30 pm" when we "100%" confirmed with Distributors about the delay. during this time many local retailers in SA still had Open slots for orders. All customers are fully entitled to a refund should they wish to cancel their orders. All reviews are fully visible and controlled by shoppers approved, and we have absolutely 0 control on these reviews.

S
Seth
12/02/2013 , Western Province

I am very disappointed in Phoenix tech. I preordered a Xbox One bundle and I payed for it already. I also payed extra for delivery. I have not received it. I am getting very nervous. I'm not sure if I've been conned. Will I ever receive my xbox? I was told that I would receive my Xbox on the 25th Nov. delivery has now been postponed twice since that date. I made payment on 25 October ****. I am very unhappy with Pheonix Tech!!!!

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
3/5
Customer Service
3/5
Delivery
1/5

Company Response

Hi Seth, Really sorry to hear about your disappointment with our online store. While we do our best to help every customer and fulfill every order to perfection we can't, we are only human. Sometimes there are issues in the supply chain or logistics that prevent us from making your order on time. Here are a couple of Points to consider: Point 1: Nowhere was any 100% Guarantee given that you would have your product on the 25th of NOV it was always shown and indicated as an ETA (Estimated Time of Arrival). Point 2: Though we did our best to secure stock with our Distributors throughout Europe, we were short delivered units as there is stock shortages. Point 3: The Delivery Option you selected is for the Local Delivery from our Depot to your door. (clearly indicated on our website) Point4: We immediately sent out notifications to customers on the "Sent on Nov 20, 2013 08:36 am" when we "100%" confirmed with Distributors about the delay. All customers are fully entitled to a refund should they wish to cancel their orders. All reviews are fully visible and controlled by shoppers approved, and we have absolutely 0 control on these reviews.

D
Donovan
12/02/2013 , Port Elizabeth

Great service thanks. My emails were answered promptly and I was repaid immediately when I cancelled a special order on the PS4 from the returns section on the website. Will buy from them again if it is not a back order and I am not in a rush to get it. The price was the best though.

Would Recommend
4/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
2/5

K
Kelebogile
12/02/2013

One thing I could say is I love the prices here, the cheapest I have ever seen.

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
12/02/2013

Best shop ever!

Would Recommend
5/5
Would Buy Again
5/5

L
LJ M.
11/29/2013

Good

Would Recommend
5/5
Would Buy Again
5/5

Q
Quintin
11/28/2013

A option to check stock would be a nice addition as now I have to place a order to check stock. Also the delivery would be in a regional area but there was no option to select regional area for payment.

Would Recommend
4/5
Would Buy Again
4/5

Y
yaseen
11/28/2013

the UI of the site is sluggish.
Reove some clutter and add gesture based actions.

Would Recommend
4/5
Would Buy Again
4/5

E
Earl W.
11/28/2013

easy and fast, keep it up!

Would Recommend
5/5
Would Buy Again
5/5

D
Drew
11/26/2013

Great Site, your products are priced really well and I will definitely return, my only criticism is there are some issues when scrolling through products with Firefox, not sure what you are using but looks like a jQuery issue to me.

Would Recommend
5/5
Would Buy Again
5/5

M
Matthew
11/26/2013

So far so good!

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
11/26/2013

Tero from carbonite(Durban employee) has been a great help thanks

Would Recommend
5/5
Would Buy Again
5/5

G
Glenn C.
11/25/2013

So far so good

Would Recommend
4/5
Would Buy Again
4/5

C
Craig C.
11/24/2013 , Orange Free State

I paid for a GPU waterblock AND received it within 24 hrs.The price was cheap , order status promptly updated during pre-delivery , and the actual delivery time unbelievably fast ; considering I stay in the Orange Free State and Phoenix-Tech is over **** km's away.I will most definitely buy again and recommend them to people wanting service excellence.Thanks again.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

J
Jonathan B.
11/21/2013 , Gauteng

Good service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

R
Roger
11/20/2013 , Kwazulu Natal

Look into local payment gateways like payfast.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

I
[email protected]
11/20/2013

Will let you know after completion of the transaction , but so far everything has been a user-friendly , online shopping experience

Would Recommend
5/5
Would Buy Again
5/5

B
Brenda
11/14/2013

One of the best online shopping experiences I've ever had! Ordered the goods yesterday and received today. FANTASTIC!! Thanks to all involved.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024