phoenix-tech.net Reviews

About this Company

 

We are a Pure Online Based Store; we use our Super-Efficient couriers to Hand Deliver your order to you personally, saving you Time, Money and Patience.

Because of the efficient Delivery service we do not have the option to collect from our offices as we are a Virtual Store and all Stock is kept at our Distributors.

We Aim to fulfill the demand for computer hardware with our online computer shop. We Offer a great selection of computer technology and gadgets that will make your digital world come alive.
The IT industry has evolved over the years from a "want" to a "need". IT is all around us, IT drives our businesses, our homes and our lives.

Our main management divisions are Computer Hardware sales, online marketing, online advertising and Virtual Store Administration.
The way we differentiate ourselves from the thousands of online competitors, is our solid e-commerce experience, knowledge of the IT Sector and Positive Business values that power our success.

We work to give our customer's a great online shopping experience, one that is easy and informative with a great depth of perspective on each product.

Immerse yourself in our Digital World

 

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

844 Verified Customer Reviews

844 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
595
(70.5%)
4 Shopper Approved - Review Star
195
(23.1%)
3 Shopper Approved - Review Star
36
(4.3%)
2 Shopper Approved - Review Star
5
(0.6%)
1 Shopper Approved - Review Star
13
(1.5%)

Would Buy Again
4.7
5 Shopper Approved - Review Star
625
4 Shopper Approved - Review Star
159
3 Shopper Approved - Review Star
37
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
14
Would Recommend
4.6
5 Shopper Approved - Review Star
598
4 Shopper Approved - Review Star
183
3 Shopper Approved - Review Star
45
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
13
Product Satisfaction
4.6
5 Shopper Approved - Review Star
142
4 Shopper Approved - Review Star
10
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
13
Price Satisfaction
4.5
5 Shopper Approved - Review Star
110
4 Shopper Approved - Review Star
40
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
4
Delivery Time
4.4
5 Shopper Approved - Review Star
127
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
5
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
15
Customer Service
4.4
5 Shopper Approved - Review Star
56
4 Shopper Approved - Review Star
7
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
7
SHOW DETAILS

5-star reviews
500+

5-star reviews

About this Company

 

We are a Pure Online Based Store; we use our Super-Efficient couriers to Hand Deliver your order to you personally, saving you Time, Money and Patience.

Because of the efficient Delivery service we do not have the option to collect from our offices as we are a Virtual Store and all Stock is kept at our Distributors.

We Aim to fulfill the demand for computer hardware with our online computer shop. We Offer a great selection of computer technology and gadgets that will make your digital world come alive.
The IT industry has evolved over the years from a "want" to a "need". IT is all around us, IT drives our businesses, our homes and our lives.

Our main management divisions are Computer Hardware sales, online marketing, online advertising and Virtual Store Administration.
The way we differentiate ourselves from the thousands of online competitors, is our solid e-commerce experience, knowledge of the IT Sector and Positive Business values that power our success.

We work to give our customer's a great online shopping experience, one that is easy and informative with a great depth of perspective on each product.

Immerse yourself in our Digital World

 

Filter
L
Louis
01/12/2014

Get an xbox one early people! :)

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
01/11/2014

The best online shop to use.

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
01/10/2014

Quick :)

Would Recommend
5/5
Would Buy Again
5/5

L
luke M.
01/08/2014

Fast, professional and Friendly.
The only site in the whole of Africa who stock next gen technology !!!

Would Recommend
5/5
Would Buy Again
5/5

M
Michael B.
01/07/2014

Would like an FNB direct deposit option :-)

Would Recommend
4/5
Would Buy Again
5/5

A
Anonymous Customer
01/07/2014

It was easy and had no problems

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
01/06/2014

You guys are the best!

Would Recommend
5/5
Would Buy Again
5/5

N
NoPs4
12/24/2013 , kzn

Preordered a PS4 from patient, back order. Was expecting a release on 3 weeks after nov ****. Have not yet received the product which I had paid for way in advance,

There was no apology for the delay & they failed to keep me uptodate with the status of the order.

They did however offer to get a refund on the item.

I think they need to better improve by emailing if any change in eta.
Also finding status of order is a multi step process that really needs to be streamlined into one click.

Would Recommend
2/5
Would Buy Again
1/5
Product Satisfaction
5/5
Price
4/5
Customer Service
3/5
Delivery
1/5

E
Etienne P.
12/21/2013

Very efficient website and good prices. Hope the rest of the experience is as good.

Would Recommend
4/5
Would Buy Again
4/5

D
Devan
12/20/2013 , KZN

It was a pleasure to deal with them and the service and support was excellent. The products that arrived though, were not as good. The plastic wrapping of some of the products were tattered and torn and seemed like the products may not be new. So far I have not had an issue with the functionality of the products, but the wrapping makes me wonder about how long that will last!!

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
4/5
Customer Service
5/5
Delivery
5/5

A
Anon
12/17/2013 , Western Cape

I pre-ordered a Playstation 4 device from Phoenix Tech months ago.

This order has been delayed twice. Once from the Supplier and a Second time apparently from Sony.

Phoenix Tech will tell you they have no control over these parties and phoenix tech will also tell you they have no control over what is posted in this review section.

These facts are true. However, there is an implied contract between a customer and a marketplace. For whatever reasons and without compensation (with the exception of a refund - which means I can buy less elsewhere at a higher price) there is no compensation.

The wait time suffered is tedious and hurtful for those who invested in this device as a Christmas present or as avid fans.

The causes behind the delay are murky at best. Phoenix tech estimates delivery times based on external factors (which vary but are realistic : customs, suppliers, warehouse, hq) . But ultimately the client is left with a sour taste in his mouth and with an uneasy feeling towards the company.

*Unverified Portions follow : read with skepticism*
Through investigation it seems more has surfaced. Initially only 10% of promised stock promised was delivered on time. Community forums claim that the distributor associated with phoenix tech never received any pre-orders. That phoenix tech has lied on this forum and that problems continue to manifest with them. Will they be able to match their client demands or will this problems persist in future?

Source: http://sagamer.co.za/forum/showthread.php?******-Phoenix-Tech-PS4-pre-orders-delayed/page49
**

One thing is for sure. Phoenix Tech has definitely alienated this client. He won't be recommending them in future.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
4/5
Customer Service
4/5
Delivery
1/5

G
Gerhard S.
12/17/2013

Great overall experience shopping at this store.

Would Recommend
5/5
Would Buy Again
5/5

R
Russell W.
12/15/2013

Good

Would Recommend
5/5
Would Buy Again
5/5

A
Anonymous Customer
12/12/2013

Cant fault it.

Would Recommend
5/5
Would Buy Again
5/5

A
Andre E.
12/12/2013

So far so good

Would Recommend
5/5
Would Buy Again
5/5

C
Carlos R.
12/11/2013

Has been easy so far, just waiting for the details to make payment and then wait for the shipping.

Would Recommend
5/5
Would Buy Again
5/5

S
Sean
12/10/2013

its been great

Would Recommend
5/5
Would Buy Again
5/5

K
kishan
12/10/2013

great

Would Recommend
5/5
Would Buy Again
5/5

M
Marthus D.
12/09/2013

Thank you for making it so easy

Would Recommend
5/5
Would Buy Again
5/5

A
Ashlee
12/08/2013 , Gauteng

Awesome site, excellent customer service, out of this world prices....Why wouldn't you buy from Phoenix Tech SA??? To Fernando and Ashton, thank you for the excellent customer service and sales. I will definitely recommend you guys to all my friends and family. Keep up the great work

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

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