kellysflooring.com Reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

Filter

This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

137 Verified Customer Reviews

137 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
117
(85.4%)
4 Shopper Approved - Review Star
13
(9.5%)
3 Shopper Approved - Review Star
4
(2.9%)
2 Shopper Approved - Review Star
1
(0.7%)
1 Shopper Approved - Review Star
2
(1.5%)

Would Buy Again
4.8
5 Shopper Approved - Review Star
120
4 Shopper Approved - Review Star
12
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Customer Service
4.5
5 Shopper Approved - Review Star
20
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

Filter
C
cindy S.
02/02/2017 , MO

Other than a couple of seams that look like they could've been sealed a little closer together, we are quite happy. We have hesitated in reporting this because we wanted to see if it was just our imagination or if a little time might correct the problem. If you think this needs to be looked at, please call us at 636-376-9971. Thank you!

Would Buy Again
5/5

Company Response

Cindy, Thanks for the kind words. We will be in touch to discuss your carpet seams. Kelly's Flooring

D
Davenport
11/09/2016 , MO

This was our first experience with Kelly's and it was perfect. Everyone that we talked to was great.

Would Buy Again
5/5

A
Anonymous Customer
11/09/2016 , MO

Beautiful carpet at a very reasonable cost. Installation went well. Workers were friendly and skilled.
We will remember Kelly's and refer to others.

Would Buy Again
5/5

B
Barbara B.
11/08/2016 , MO

I was very satisfied with your service from beginning to end. I love my carpet, the feel, color, and most of all how it looks in the room. I will definitely recommend you to all my friends and family, and will call again when I redo my upstairs. Thanks again.

Would Buy Again
5/5

G
Gayle R.
10/20/2016 , MO

Janet was great at helping me pick out my carpet and explaining all the options. Tom came to measure and we discussed the carpet selection again and then Kelly was so great at getting me all scheduled for my new carpet in my dinning room and living room.
Dan and Kenny were the installers and they were AMAZING!!! Very kind and detail oriented and the carpet looks so GREAT!!
Just really great guys that were so polite and kind!!!
Just a great experience all the way around.

Would Buy Again
5/5

R
Robert K.
08/18/2016

We were extremely happy with our entire experience with Kelly Flooring. We would gladly recommend them to friends and family..

Would Buy Again
5/5
Customer Service
5/5

M
Matt
08/11/2016 , MO

Kelley helped us pick out the perfect carpet for our main floor and the basement.

Was not pushy and showed us a ton of options.

Will be working with them for all our flooring needs in the future.

Would Buy Again
5/5

L
Leah M.
08/10/2016 , MO

Was happy from the time I went i to the store up to and including installation

Would Buy Again
5/5
Customer Service
5/5

J
Jen
07/26/2016 , MO

We couldn't be happier! Great customer service, fantastic installation. Our floors look wonderful!

Would Buy Again
5/5

P
P.J.
07/19/2016 , MO

I was referred to Kelly's Flooring after a terrible experience with another flooring company.
From the sales process to the installation and clean up, every single person I came in contact with was not only professional, but courteous.
There was no question that I was working with owners and employees of a flooring company who have incredible integrity and great prices. The pride of workmanship during the installation process was obvious. Every employee wanted to be sure that I was 100% satisfied with my purchase and installation.
I will never use another flooring company and have given their phone number to several people who have talked about flooring needs.

Would Buy Again
5/5

P
Pam
06/13/2016 , MO

A wonderful family owned company with a huge selection of all types of flooring. Everything from the salespeople to the installers are top notch. We have used this company for 3 of our homes and have been more than pleased with everything. If you want personalized service this is the company for you!

Would Buy Again
5/5

J
Jeff &.
06/06/2016 , MO

The lead installer was excellent, personable, showed great skill in laying out his seams and stretching order.

Would Buy Again
5/5

J
Judy B.
05/31/2016 , MO

The installation crew did a great job! Very professional and good attention to details. Would recommend them to anyone who is going to install hardwood flooring.

Would Buy Again
5/5

S
Sallie M.
05/22/2016 , MO

I just loved everything about them. Have used them twice for flooring and once for carpet stretching. Very satisfied.

Would Buy Again
5/5
Customer Service
5/5

D
Debbie
05/20/2016 , MO

I purchased hardwood flooring for my great room and entry foyer. The wood itself is beautiful, and Kellys Flooring sold it at a reasonable price. The salesman was very knowledgable and helpful. However, I am not happy with the installation . There are obvious gaps between some of the floor boards, some as wide as 1/8". They are visually noticable and I feel them if I walk barefoot on the floor.

I also purchased 3 rooms of smartstrand carpet......then I needed to buy a new vacuum cleaner because my Dyson wouldnt move across the carpet. I am okay with doing that, but kinda think that seller should let buyer know that certain vacuum cleaners will be an issue. Also, note to anyone buying smartstrand - it is beautiful and so very soft (love that!), but it shows every footprint when you walk on it. Kinda bothers me to see that. FYI - Cleans easily, I have not needed a professional carpet cleaning since buying this 2 1/2 years ago.

Would Buy Again
4/5

Merchant Response

kellysflooring.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

G
Great C.
05/18/2016 , MO

My husband and I are extremely pleased with our entire experience with Kelly's Flooring. The prices are comparable to other companies and the service is above the rest. We had some issues with the wood right out of the box, which was an issue from the manufacturer, and Kelly's handled it with complete professionalism. The timely manner in which they handled this was great appreciated. This wasn't the first time we used Kelly's Flooring and certainly won't be the last. We will highly recommend Kelly's to anyone looking for new floors!

Would Buy Again
5/5
Customer Service
5/5

B
Bob
05/13/2016 , MO

Very nice people. Gave me great advice about my installation, which helped avoid future disputes and insured my satisfaction, even though it cost me a little more at the end of the job. In my experience in the construction industry, few things matter more than a professional "telling you like it is" at the risk of losing a job.

Would Buy Again
5/5

J
Jerry &.
05/11/2016 , MO

Our experience with Kelly Flooring was a very positive one. We were deciding between replacing carpeting or going with all hardwood flooring on the upper level of our villa. Options were presented for both along with new ideas and suggestions. We chose going with all hardwood flooring which involved matching some areas of existing hardwood. The result of that was very well done. Baseboards and shoe bases were installed, caulked and painted to our satisfaction. We had to contact them after completion for a couple customer service items and they were very courteous and timely in following through to our satisfaction. Great people to work with!

Would Buy Again
5/5
Customer Service
5/5

B
Bev &.
05/11/2016

We were extremely satisfied with ALL aspects of getting our new flooring from Kelly's--great quality and value for flooring that we had looked for for quite some time. We were MORE than pleased with the two gentlemen that did the actual installation--they were very friendly yet professional and were very meticulous in every aspect of the installation process especially their attention to keeping everything clean and as dust-free (from sawing the flooring) as possible--also appreciated their patience and care in having to work around our schedule in having a large piece of furniture moved so they could work around it. We would recommend Kelly's to anyone. Will we use their services next time I need flooring? ABSOLUTELY!

Would Buy Again
5/5

P
Paula H.
05/10/2016 , MO

Kelly's is always very friendly and very competitive on pricing. I have always had great service and product from them and I would highly recommend them!

Would Buy Again
5/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024