kellysflooring.com Reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

137 Verified Customer Reviews

137 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
117
(85.4%)
4 Shopper Approved - Review Star
13
(9.5%)
3 Shopper Approved - Review Star
4
(2.9%)
2 Shopper Approved - Review Star
1
(0.7%)
1 Shopper Approved - Review Star
2
(1.5%)

Would Buy Again
4.8
5 Shopper Approved - Review Star
120
4 Shopper Approved - Review Star
12
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Customer Service
4.5
5 Shopper Approved - Review Star
20
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

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A
Angie L.
05/05/2016 , MO

We would never purchase flooring from anywhere else. Kelly, Tom, and the guys who install are great people...helpful, courteous, and professional. We've had 60% of our home's flooring replaced and are looking forward to doing the rest just as soon as we can.

Would Buy Again
5/5

E
Ethan
05/05/2016 , MO

I installed myself but was very happy with my purchase

Would Buy Again
5/5

G
Gbmatt
05/05/2016 , MO

Love Kelly's and have recommended them to others!

Would Buy Again
5/5

A
Anonymous Customer
05/05/2016

Wished they had used staples instead of nails. The floor has developed squeaks.

Curious as to why you waiting almost two years to survey us.

Would Buy Again
5/5

R
Robert H.
05/05/2016

We have alway been happy with your products and your company. Never have heard any bad things about Kelly's Flooring and will alway send friends to you.

Would Buy Again
5/5
Customer Service
5/5

T
The K.
05/05/2016 , MO

Kelley's did work on our basement after we used a competitor for our upstairs. The quality they provided was outstanding! So outstanding that we had them take care of our main level. They matched a price and exceded out expectations in regards to the professionalism, hospitality and product quality. Thank you!!!

Would Buy Again
5/5

D
Doris
05/05/2016

Very efficient in the work they do. Pleasant and knowledgeable of the product and care of the flooring. Love my flooring.

Would Buy Again
3/5
Customer Service
5/5

A
Anonymous Customer
05/05/2016

Could not be happier. Great service,installation and follow up

Would Buy Again
5/5

T
Tammy
05/05/2016 , MO

We love our new flooring. We will be back soon to purchase more!
The staff is great

Would Buy Again
5/5

D
Dave
05/05/2016 , MO

From start to finish this was the most enjoyable flooring job that I have ever had in my life. Honestty is their best quality and you will find that out when you have Kelly Flooring do the job in your home!!!

Would Buy Again
5/5

C
Chrissy
05/05/2016 , MO

Love the carpet! Installers were great!

Would Buy Again
5/5

A
Anonymous Customer
05/05/2016

Love you guys! And I e been meaning to thank you for the referral check you sent me. A great big THANK YOU!!

Ron

Would Buy Again
5/5

Merchant Response

kellysflooring.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

D
Dynamic R.
05/05/2016 , MO

We use Kelly's Flooring for all our our tile and carpet needs for the 18 duplexes that we own. They are always competitively priced, treat us with utmost respect, and their customer service is impeccable, all the way from the initial consultation to the install team.

Would Buy Again
5/5

P
Pat A.
05/05/2016 , MO

We have used Kelly's for all our flooring needs for the past 8 years.. We have always been satisfied and have referred several friends to them. We have purchased engineered hardwood, bedroom carpeting, luxury vinyl for the bathrooms, and berber for our lower level. The installers are always professional and do a wonderful job.

Would Buy Again
5/5

D
Donna H.
05/05/2016 , MO

We have done business with Kelly's several times and have never been disappointed. From the selection process all the way to the completion of the job, everything is handled with courtesy, professionalism and expertise. We have recommended them to several people and if we need any flooring in the future, we will use their services again.

Would Buy Again
5/5

A
Amy
05/05/2016 , MO

The installers were very friendly and professional, did great work, and cleaned up when done. The floor they installed looks great.

Would Buy Again
4/5

A
Anonymous Customer
05/05/2016

Good job from everyone

Would Buy Again
5/5

A
Anonymous Customer
05/05/2016

We have used Kelly's both at our residence and our business and have always been pleased with the customer service, knowledgeable staff, and quality of product and installation.

Would Buy Again
5/5

J
Jon
05/05/2016 , MO

Tom is one of the most amicable sales person I've ever worked with. He's done carpet in almost every room in our house. I always feel like I'm getting the best deal possible and he always personally checks on me to make sure everything is perfect.

Would Buy Again
5/5

J
Joe L.
05/05/2016 , NV

I used Kelly's twice and both times they did a top notch job. I had a small issue the first time and they came back and fixed it for free. The second time the salesman actually talked me out of a thicker pad because he stated that what I was getting would be great and he was right. So thanks for saving me some money!

Would Buy Again
5/5
Customer Service
5/5

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