kellysflooring.com Reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

Filter

This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

137 Verified Customer Reviews

137 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
117
(85.4%)
4 Shopper Approved - Review Star
13
(9.5%)
3 Shopper Approved - Review Star
4
(2.9%)
2 Shopper Approved - Review Star
1
(0.7%)
1 Shopper Approved - Review Star
2
(1.5%)

Would Buy Again
4.8
5 Shopper Approved - Review Star
120
4 Shopper Approved - Review Star
12
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Customer Service
4.5
5 Shopper Approved - Review Star
20
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
SHOW DETAILS

5-star reviews
100+

5-star reviews

About this Company

Kelly's Flooring has been serving the entire St. Louis Metropolitan Area since 1978! Kelly’s is family owned and operated by Larry, Kelly and Tom Murphy. We are a full-service flooring store offering carpet, hardwood, laminate, tile and vinyl. Our selection of floor coverings includes all major brand names.

Flooring, Carpet, Hardwood Floors, Laminate Flooring, commercial flooring, luxury vinyl tile, tile floors, St Louis,Fenton, Ballwin, Wildwood, Eureka, Manchester, Chesterfield, Kirkwood, Webster Groves, Valley Park, West County, South County, Town and Country, Clayton,Oakville,Mehlville,High Ridge, Cedar Hill, Dittmer, House Springs, Shrewsbury,  Brentwood

We take great pride in our reputation for quality flooring products and exceptional customer service. At Kelly's Flooring, customer service means timeliness, quality craftsmanship and a friendly attitude. We believe in providing outstanding service at a reasonable price for your flooring needs.    

For over 30 years, we have been helping friends and neighbors all over St. Louis beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!

Filter
R
Roy
07/02/2017 , MO

The installation team was prompt and professional and did a great job. I would definitely work with them again.

Would Buy Again
5/5

H
HappyTeacher
06/28/2017

Excellent customer service and high quality installation.

Would Buy Again
5/5

A
Anonymous Customer
04/29/2017

installment completed on time and with no problems for us. many compliments on floor and work done.

Would Buy Again
5/5

D
Dorthy B.
04/25/2017 , MO

Excellent service. We will recommend to anyone. We will definitely buy again from Kelly Carpet!

Would Buy Again
5/5

R
Retired P.
04/24/2017 , MO

I had been dealing with insurance and another company trying to get to resolve and they were totally unwilling to work with me. I researched and called on you and you stepped up to the plate and hit a home run! Everything about your installation was superb. We will be finishing our basement starting in a few weeks and I will be calling you to do the job for us!

Would Buy Again
5/5

T
Tom A.
04/20/2017 , MO

Our sales people were very knowledgeable about the solid hickory flooring we were interested in. We are extremely pleased with our choice as we have two dogs and have not noticed any scratches in the flooring. While it took really long to get our flooring from the manufacturer, we're so pleased with our final product.

Installation progressed without a hitch. The installers were here when they said they'd be here and finished when they estimated they would. There were no surprises and no shoddy work like is so common these days!

Our floors are absolutely stunning! I'm so happy we went with Murphy's!

Would Buy Again
5/5

C
Chris
04/20/2017 , MO

Will highly recommend to all of our family and friends.

Would Buy Again
5/5

C
Charlie B.
04/19/2017 , MO

The crew that installed the flooring was very good and fast.Verry professional

Would Buy Again
5/5

S
Sue S.
04/19/2017 , MO

I am thrilled with Kelly's service and help. I am so glad I followed my daughter's recommendation to check them out. I had been to four other flooring companies with no success finding a color similar to what I had for 22 years. I didn't want to redo all my furniture that went with the carpet. Kelly was the only one to tell me she had a carpet maker who would dye any carpet the color I wanted. And it only cost $100 more no matter how much yardage. I am thrilled with Kelly's service, price and installation!
Sue Sullivan

Would Buy Again
5/5

K
Kieran
04/19/2017 , MO

From Janet to Tom to the installers- everyone was courteous, attentive and made choosing and purchasing my new flooring extremely easy. I would recommend Kelly's to any future new floor buyers.

Would Buy Again
5/5

A
Anonymous Customer
04/19/2017

The installation was done by a different installer, not by Kelly's. Be sure you know that special order flooring can not be returned if you order too much.

Would Buy Again
5/5
Customer Service
4/5

A
April D.
04/19/2017 , MO

From start to finish, Kelly's Flooring was top notch! From the employees, price & carpet everyone & everything was great! We have more rooms in our house, so we will be back!

Highly recommend!!!!

Would Buy Again
5/5

A
Anonymous Customer
04/19/2017

Kelly's Flooring was wonderful to work with. They have a great selection to choose from and a knowledgeable staff. I would recommend them.

Would Buy Again
5/5

P
Patti H.
04/19/2017

It took 3 days to install the wood flooring. The first day the team worked all day and then the 2nd day they quit at 2:00 and they only had about 1 hr of work left. Came back the 3rd day and it was later and finished up the floor plus cleaned up the mess in 1.5 hrs.

Then, they cut the wood in the house with no bag to collect the dust. I just had the room painted and I had dust all over the house in a couple of the rooms. When we had the wood floor installed in rest of the house, that team of workers had a bag to collect the dust from cutting the wood. I just did not care for this team of installers as I felt they just didn't care.

Would Buy Again
5/5
Customer Service
5/5

Company Response

Patti – Thank you for taking the time to review us and give us your feedback. We really appreciate it. We are sorry that you felt the installers didn’t care. We always strive to make sure that all of our customers know how much we care about each and every installation. We do apologize for all the dust, but that is hard to avoid when we are tearing out ceramic tile. We always strive to improve and take your feedback to make sure all of our customers are happy.


A
Anonymous Customer
04/18/2017

Very happy, did a great job.

Would Buy Again
5/5

S
Sandy
04/18/2017 , MO

We were satisfied with the whole process (selecting flooring and having it installed). Both jobs (bathroom tile and new stair carpeting) look great and we have gotten compliments on them.

Would Buy Again
4/5

M
Mark A.
03/28/2017 , MO

Great group of professional and caring people to work with. We will definitely consider using Kelly for future needs.
Thank you.

Would Buy Again
5/5

M
Mike &.
03/18/2017 , MO

Have always been extremely satisfied with Kelly's. The salespeople take the time to explore all options, the installers are always professional and friendly, and the quality of the flooring is great! Materials came in when promised and were installed in a timely manner. This is the 3rd time we've used Kelly's and will probably be back the next time we need new flooring. Love doing business with local vendors!

Would Buy Again
5/5

S
Scott F.
03/17/2017 , MO

Top notch, would definitely do again!

Would Buy Again
5/5

T
Tracy A.
02/03/2017 , MO

Very satisfied customer!

Would Buy Again
5/5
Customer Service
5/5

Why Trust Verified Reviews?

Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.

Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.

As a consumer, here's how you can tell the difference:

Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.

Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.

So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.

Are you a Business?

See What Shopper Approved
Can Do For You

Inactive Business
Website

© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.

This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024