site5.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

6,182 Verified Customer Reviews

6,182 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
5638
(91.2%)
4 Shopper Approved - Review Star
424
(6.9%)
3 Shopper Approved - Review Star
43
(0.7%)
2 Shopper Approved - Review Star
15
(0.2%)
1 Shopper Approved - Review Star
62
(1%)

Customer Service
4.9
5 Shopper Approved - Review Star
4203
4 Shopper Approved - Review Star
302
3 Shopper Approved - Review Star
33
2 Shopper Approved - Review Star
12
1 Shopper Approved - Review Star
45
Would Recommend
4.9
5 Shopper Approved - Review Star
4588
4 Shopper Approved - Review Star
363
3 Shopper Approved - Review Star
44
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
61
Would Buy Again
4.8
5 Shopper Approved - Review Star
4537
4 Shopper Approved - Review Star
396
3 Shopper Approved - Review Star
56
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
65
Product Satisfaction
4.8
5 Shopper Approved - Review Star
4369
4 Shopper Approved - Review Star
565
3 Shopper Approved - Review Star
62
2 Shopper Approved - Review Star
19
1 Shopper Approved - Review Star
50
Price Satisfaction
4.7
5 Shopper Approved - Review Star
3865
4 Shopper Approved - Review Star
945
3 Shopper Approved - Review Star
194
2 Shopper Approved - Review Star
17
1 Shopper Approved - Review Star
44
SHOW DETAILS

5-star reviews
5,500+

5-star reviews

5 years collecting reviews
Filter
A
angel T.
08/18/2016 , CA

Simply, great service and really nice customer service; friendly and i appreciate their helps.

P.S... i was living in San francisco-CA.
but now im living in Lima-Perú; and the service is great wherever i am...

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

S
Susie
08/17/2016 , TN

As always, even when things do not go quite as planned Site 5's service department is exceptional in a business full of mediocrity. They are always friendly, helpful and most importantly have always solved my issues in a way that gets my sites working again, even if *I* am the one who messed something up! Been with them for years! Highly recommend!!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
RAUL E.
08/17/2016 , Panamá

Hello,
Very good personal attention.

Thanks,

Would Recommend
4/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
5/5
Customer Service
5/5

B
Bongo
08/17/2016 , Morocco

I like the site5 services and I congratulate you.
I would like that prices fall further.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
3/5
Customer Service
4/5

E
eBadgeBoard.com
08/16/2016

Tech support is great! Problems often seem to be of my own making, but they quickly provide fixes anyway. I've been using site5 for about 10 years and I am completely satisfied and have absolutely no complaints.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5

M
Mike V.
08/15/2016 , ON

Site5 has been great. Customer service is almost immediate and they resolve any issues which is very critical in the hosting business.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

S
Stefan
08/14/2016

Very quick response regarding service issues.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Rossano S.
08/10/2016 , São Paulo

I have an account with SITE5 for a long time and I´m extremely happy with the services provided by SITE5 professionals.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

A
Anonymous Customer
08/10/2016

Whenever I contact Site5 they are so helpful, quick customer service! Thank you Site5!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

P
Paul W.
08/08/2016 , ID

Site5 is always very responsive to our needs. Great customer and technical service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

T
The T.
08/08/2016 , ON

Switched to Site 5 after numerous issues with previous hosting company. My main concern was that previous hosting company any time I had to speak to support you could tell they were clueless -- with Site 5 every interaction with support and sales has been with someone knowledgeable. I've had sites on Site 5 for around two years and I'm quite happy with the service.

Before picking Site 5 I did a lot of research and they were one of four hosting options that had lots of strong support in tech forums which are a much more reliable source of service reviews than affiliate marketing landing pages designed to look like review sites. I'm sure the other three would have likely been just as good but I went with Site 5 because they had a Toronto option for server location and we're a Canadian company.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

R
Ricardo A.
08/08/2016 , Noord Brabant

Site5 has a great service and professional replies on every issue that I needed help with. The process is fluent, quick, friendly and professional. they really take the worries out of the hand of the clients. Stable environment to work with (cpanel). I feel more than comfortable having my business hosted by site5.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

A
Amit
08/08/2016 , --Please Select--

Shared servers works as expected. Overall performance is good, malfunctions are rare, and it seems that service level is becoming better and better with time. Support team are rock stars!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
5/5
Customer Service
5/5

D
Daniel
08/08/2016 , CA

Site5.com hosting has been great. Any time I had a question or an issue with my service, their customer service team responded to me quickly and solved any problems quickly, as well. I would highly recommend them.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

V
Vittorio (.
08/08/2016 , Napoli

For the reseller service could be interesting to have the highest bandwidth limits. for the rest it's all very efficient!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
4/5

H
Happy5
08/07/2016

I am very happy with the service and support at site5. They have an extensive library of information and tutorials and a friendly and knowledgeable support staff available to help you find and accomplish whatever you need. At Site5 I'm getting a huge value at a great price.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

K
Konrad N.
08/05/2016 , IL

Site 5 is the best hosting company I have ever worked with, period.
I decided to give them a try some 3 years ago, when a friend of mine needed a Magento-based website. As of today, I am managing about 20 websites hosted on seven Site5 accounts. This includes three VPS and four HostPro+Turbo accounts.

We've NEVER experienced any host-related problems, their hard- and software is always up to date, extremely fast and reliable. Account management, admin control panel etc. are the most user-friendly, intuitive and easy to use tools I have ever seen. Extensive knowledge base is a great source for learning and solving problems. If you ever get any, that is.

Site5 Support is simply incredible. I think these guys simply love their job, and it shows. Extremely knowledgeable people, lightning fast responses, they don't hesitate to go an extra mile to help you, even when they don't have to (e.g. problems with your own software). Like I mentioned before, we have NEVER had any technical problems caused by Site5, literally every issue we experienced was on our end. I have to mention Mr. Cole D. here. Over time I have received so much help from this gentleman that I am totally willing to buy him a good dinner :-). Absolutely professional approach, great knowledge and customer relations manners. I salute you, sir.

Both Site5 products we use - VPS Level 3 and HostPro+Turbo are simply no brainers. I've had my share of mediocre hosting services at the same or even higher price levels. Site5 is an order of magnitude better than any of them.

DISCLAIMER: I am not affiliated with Site5 in any way and I am not being paid for this review that may seem over-enthusiastic to some. I am just an extremely satisfied customer with NO COMPLAINTS AT ALL. And I am picky when it comes to tech / IT stuff, mind you :-)

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

T
Tayla
08/04/2016 , NSW

I love Site5. So easy to deal with and great great great customer service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

M
mai T.
08/01/2016 , Ho Chi Minh

good job

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5

B
Ben
07/31/2016 , AZ

my site has been down for 24 hours now. so no site, no e-mails no nothing. None of you brilliant techs thought about moving all the servers over after the sever crashed. Instead you leave your customers in the dark and no updates on when your server will be up again. I've been with you guys close to 3 or 4 years now, seems like there's an issue every other month with you. I'm fed up with this non sense and I will be moving to godaddy as soon as I can log in to my cpanel. I do not ever want to put up with you again. Oh I almost forgot godaddy is HALF the price!

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
1/5
Customer Service
1/5

Merchant Response

site5.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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