urbanbikesdirect.com Reviews
1,400 Verified Customer Reviews
1,400 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.6
Overall Star
Rating
5-star reviews
Epiphany S.07/28/2021 , OR
na
Chip E.07/28/2021
So far so good. Please confirm when shipped.
Ron K.07/28/2021
After nearly 4 weeks of waiting for a ship date, l finally emailed Urban Bikes. They responded within a day, however they indicated they are just now getting the product ready for shipment. It's been 5 weeks and still no firm ship date. Very disappointed . Tracking # 77485161. Order # 4492
Camille G.07/27/2021
Great but shipping later than expected…kinda like pregnancy LOL I guess I m eager
Quincy H.07/27/2021
Most Amazing Service and Support! Daniel actually responded to my online inquiry via personal text after hours. Vanessa followed up with me via live phone calls the next day to help expedite delivery of my E-Bike. Awesome Customer Experience!! Highly Recommend Urban Bikes Direct!!!
Bill W.07/25/2021
Vincent was awesome and very patient while I made up my mind. Looking forward to getting my e-bike. I would highly reccomend Urban Bikes Direct to anyone looking to purchase an e-bike.
Cecilia R.07/25/2021
Easy to navigate
Paul S.07/24/2021
Very good vendor, we purchased a second bike as well with no issues at all
Ramon G.07/24/2021
Customer service was rude to me I placed my order 2 days ago I have yet to receive a tracking number I should have just spent the extra 20 dollars with epic wheelz they are quick and send your stuff out quicker and they are waaaaaay more polite
Peter C.07/23/2021
Na
judith T.07/22/2021
Good
Gary R.07/21/2021
Overall shopping experience was excellent, starting with the product page, which accurately and thoroughly described the bike and what to expect on delivery. When a problem with the availabilty of the color I chose came up, Urban Bikes CALLED me to tell me there could be a delay and offered an alternate for immediate delivery!
The delivery was actually a couple of days earlier than scheduled.
Excellent product. Excelent customer service. On time delivery.
Thanks Vincent, Daniel.
David J.07/21/2021 , IL
I bought 2 factory refurbished folding bikes. They arrived sooner than anticipated and have been fun to ride for me and my wife (70 & 67) and our grandkids 14 & 11 as well as their friends. These are great entry level bikes as I consider whether to spend big bucks on a premium model with greater range and speed.
Terry H.07/21/2021
Found what I was looking for that was out of stock on other sites. Great customer service too!
Catherine S.07/20/2021 , NS
A glitch with the first order but the second choice bike arrived on time so in the end I was satisfied with the service. I had to pay more than I would have liked though because the bike I chose first was out of stock.
Jon B.07/20/2021
Not sure how long shipping will take, didn’t see that clearly, but easy otherwise!
Sarah W.07/19/2021
Appreciate all the updates and helpful communication!
Jill07/18/2021 , NY
N/a
Jacob07/18/2021
It was quick n easy
Andrea &.07/18/2021
4 mos & bikes still haven’t shipped. No reason why.
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