Springfreetrampoline.ca Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
Kate - 06/04/2020
I was initially unsure about the size being too small but it is perfect! Two adults can jump comfortably together. Kids age 9 and 6 love it. If you think you don’t have room for a trampoline, think again! Highly recommend
Anonymous Customer - 05/19/2020
Well built. Definitely designed with safety in mind. I am very impressed all round.
Chris - 05/15/2020
Yes it is expensive but the expression "you get what you pay for" really applies here. My daughters (5 and 6) LOVE it!
1 Company Review
05/15/2020 - BC
I purchased mine from Canadian Tire. It was missing a mat rod. Weird. Contacted Springfree and was told right away on the phone it would be taken care of. After a few emails back n forth for details the mat rod is en-route. The good news is, you can still use it with one missing rod so no tears from the kids! Thanks, Springfree!
Rob - 05/09/2020
love the trampoline but the installers did not install the basket ball net when they can and customer service did nothing about this when I emailed them. Trampoline good! Installers no good!
Mmila - 05/05/2020
if you’re thinking of buying a trampoline go with SPRINGFREE! The only regret I have about it is not buying it sooner. It’s an amazing addition to our backyard and it’s super bouncy and super safe. Kids absolutely love it! Keeps them active and entertained for hours.
Cynthia - 05/04/2020
I just ordered replacement parts for a trampoline that my boys have been using for 11 years. The service was prompt, friendly and attentive. Looking forward to more jumping in the backyard.
Christopher E - 05/03/2020
Let us use it a while before you ask for a review
05/03/2020 - British Columbia
The Oval compact model we ordered 2.7M X 1.91M (8.10FT X 6.27FT) will be a perfect fit for our backyard. Do please follow up to confirm if you are able to look after the instal for us. If you can deliver earlier than early June, that would be appreciated. Many Thanks
sean - 04/30/2020
I've owned this product before, so I knew it was good. I lost my other trampoline and had to buy a new one, so I already know the brand and size. I found a sale at springfree and jumped at the sale price.
04/30/2020 - ON
The guys at spring free (Jordan and Scott) we're definitely great at assisting. Appreciated their efforts.
Covid E - 04/29/2020
Kids (and parents) are loving trampoline and the basketball net for sure!
04/29/2020 - ON
Great overall experience with purchasing and use
Kim - 04/27/2020
I was so lucky to find Matt who helped me buy the last trampoline in stock (for the time being). Within 2 days it was set up in my yard! Amazing customer service!
04/27/2020 - BC
I couldn't be happier with our purchase. Matt from Springfree was essential in helping me find the last trampoline in stock. Within 2 days it was set up in our yard and our children have been enjoying it ever since! Exceptional customer service!
Rita V - 04/27/2020
This is the second Springfree trampoline we have purchased for our grandchildren, ages 3 to 13. The first is about six years old and still going strong. I believe Springfree's claim of these being so safe as we have never had an incident where a child has been hurt, and these tramps are used almost daily, no matter the weather.
Ashley - 04/24/2020
Excellent quality. Great customer service. Very happy with our purchase
04/24/2020 - BC
Excellent
Anonymous Customer - 04/24/2020
Great trampoline, only had it 1 week but the quality seems good. A bit pricey.
Shirley - 04/20/2020
Our granddaughters have been asking us to purchase this product for a couple of years to replace their current well used smaller trampoline. They are very excited and pleased
04/20/2020 - BC
Communication has been clear
Jen - 04/19/2020
The trampoline has been a great addition to our backyard. It is safe and durable and big enough for plenty of bouncing and flips.
04/19/2020 - ON
The sales associate whom I spoke with on the phone to order the trampoline was very helpful and friendly. Ordering was a very smooth process. My only complaint is that I was told delivery would be 'Thursday' and that I'd hear from someone closer to the date about timing. Due to Covid your company wasn't able to set up my trampoline so I organized a handyman that I have used before to set it up. By 3pm Thursday I had not heard anything about my delivery (and the handyman was coming Friday at 9am so I wanted to make sure it was still coming - or reschedule the handyman). I went to the website to ask online and he said to call the Markham store, which I did and left a message and I emailed the sales associate (which his purchase email said if there were any questions to email him). I did not hear back at all from the Sales Associate or from the Office. The trampoline came at 4pm Thursday so everything worked out but I am surprised I did not hear back (at all) regarding my email or voicemail (the only follow up I received was this email survey)
Danielle G - 04/19/2020
Super safe and tons of fun! Great customer service, too!
Mark - 04/18/2020
What a great trampoline! This works great for my two kids, and gives me a chance to get on there with them every now and then.
Y L - 04/18/2020
My kids are enjoy jumping on it and seems pretty safe
04/18/2020 - BC
Quick delivery and good customer service
Laura - 04/17/2020
We bought this trampoline when it became clear we would be staying home for many weeks, if not months. I was concerned about my kids' physical activity. Now, they are breathless and red-faced every day. This was a great purchase.
04/17/2020 - AB
Excellent customer service. I would have preferred for Springfree to set up our trampoline, but given the circumstances in the world in April 2020, I understand why they could not.
Corina - 04/13/2020
The trampoline was a bit of a challenge to put together but the result is outstanding and the kids are having endless fun. It's also very safe allowing parents to observe from a distance, which is a key feature.
04/13/2020 - QC
The person I spoke to at Springfree was knowledgable, courteous and patient. We received our trampoline in 4 days and have been having fun since.
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