Springfreetrampoline.ca Reviews
About this CompanySpringfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
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4.8
Overall Star
Rating
About this Company
Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!
Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.
Nicki M - 05/26/2018
The whole family loves it! Can barely get my daughter off it!
1 Company Review
05/26/2018 - AB
The ordering was easy! They came early, they were awesome
Deniz B - 05/24/2018
The kids (10 + 7 yr old) have found a million ways to play on the trampoline, it's been a really good way to keep them active. Very happy we made this purchase.
05/24/2018 - ON
Quick and easy
Cheryl H - 05/17/2018
Wonderful company to deal with. Great resources to help put it all together. Solid hardware and materials used. Overall very pleased.
05/17/2018 - ON
Easy step by step instructions. Great videos and selection advice.
Sarah C - 09/22/2017
Love the product and company. Only issue I had was with the delivery company.
09/22/2017 - BC
Love the product
Stoll E - 08/31/2017
Highly recommend this trampoline if you have a large yard.
08/31/2017 - SK
Very user friendly site and easy to navigate
Carmen G - 08/28/2017
Well constructed, sure to last for years,. Wish they offered covers for the winter.
08/28/2017 - ON
I called 2 days ago for an installation quote and they never got back to me as promised
Nicole B - 07/29/2017
We will have this trampoline for years to come, it was well worth the price.
07/29/2017 - AB
We ordered the product on a Monday and it was delivered and setup on Thursday. Great customer service!
Km - 06/03/2017
Great trampoline, great professional installation!
06/03/2017 - ON
very easy so far
Étienne Bibeau - 05/25/2017
Thank you
05/25/2017 - QC
Thank you
Meghan S - 09/11/2016
This trampoline is well worth the price. If you have a big yard then definitely go for the extra square footage. My kids love it and are bouncing around like maniacs. We've made up all kinds of games that gets the whole family involved. The basketball net is also worth the extra cost.
09/11/2016 - ON
Order placement functionality is excellent! I had to go back a few screens to add other items and all of the information I had already entered was kept.
Karen H - 07/09/2016
I can't really evaluate this as I paid for installation and set up and I received this about 2 weeks ago and I am still waiting for it to be set up.
07/09/2016 - ON
I have no idea as I received this June 27th I believe and now it is almost the middle of July and I am still waiting for the installer to come and set it up. I had to make several attempts to reach him and eventually had to contact Springfree twice to get them to send someone else. Still not set up, and it's July 11th. I wasn't going to bother to comment but since you asked, not a great experience so far.
Jason F - 07/04/2016
Difficult install, but quality trampoline. Solid and heavy.
07/04/2016 - ON
promo code deal was not clear that I needed to add flex step prior to check out and not clear that promo code was going to be allowed to be entered since later in checkout steps
Brian H - 07/03/2016
Great product, kids love it.
07/03/2016 - AB
very quick and easy,
Steve C - 06/27/2016
Kids love it, juge space !
06/27/2016 - QC
not clear how to proceed with the promo code and order of the free steps
Kimberlie M - 05/30/2016
We followed all directions and the trampoline looks awesome! It seems to be pulled more to one side (the net) and I hoped this trampoline would hold up more to the crazy winds we get but it gets pulled pretty bad too.
05/30/2016 - SK
Easy quick purchase
Catherine L - 05/28/2016
The delivery was very fast! The trampoline is great and well designed . Thank you!
05/28/2016 - QC
very good
Anonymous Customer - 05/24/2016
A problem with the initial trampoline that was delivered was quickly resolved by the company. Their customers come first. My kids LOVE the trampoline. They use it every day.
Not H - 05/09/2016
I went into the Markham location to order the larger square trampoline (or neighbour owns one and it allows all 3 of my children to go on it at the same time). After a very brief discussion wth the sales associate regarding the larger oval versus square I made the purchase. They delivered the trampoline this past Friday but it was the smaller square trampoline - NOT the larger one that I wanted. I have sent 2 emails and left a message on the company phone number (and have attempted to call them many more times) and have not yet managed to speak with anyone. No one has called me back. There has been no attempt to correct the issue. It is really unfortunate because the product is top quality....the aercxMy children were very excited to get their trampoline. I am very disappointed in this company.
Merchant Response
Robert - 05/09/2016
Unit was delivered to our door within 4 business days, all parts were in the 3 boxes and 2 people were required to setup in about 3 hours at a slow pace. Kids love it and i am happy we went for the larger unit as it allows a few to play on it at the same time without the risk of them bumping into each other
05/09/2016 - MB
Did most of research and order online. Needed assistance as would not find my address to estimate the freight delivery cost. Called the toll free number and received the assistance needed. Unit arrived at our door a few days earlier than expected and install went very well. We had company this weekend and the kids put about 4 hours of good use on it already
mak - 02/24/2016
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