pioneerminisplit.com Reviews
19 Product Ratings and Reviews
Pioneer® 18,000 BTU 19 SEER 230V Ductless Mini-Split Air Conditioner Heat Pump System Full Set
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Overall Star
Rating
craig C - 03/04/2022
great product
03/04/2022 - NC
ordered the adapter for freon line. didnt get had to go local. then left with customer. be nice to have one sent since I paid already.
Kent H - 08/24/2021
Haven’t installed it yet. Will in a few weeks.
08/24/2021 - Texas
Overall, would purchase again from Pioneer.
Matt H - 08/08/2021
Everything arrived as stated, and it is a quality product. Just waiting on the electrician to wire it up now so I can give it a try.
08/08/2021 - Minnesota
Overall good experience, easy to pick out which unit to buy, and everything arrived in a timely fashion.
DANNY M - 04/21/2021
This is the second unit I have purchased from Pioneer. The first was a 9k BTU we put on our camper about a 2 years ago and could'nt be happier. This one 18k BTU for our house. so far both of the units have worked flawlessly. A quality unit for a fair price.
04/21/2021 - Alabama
great!
Ivan Z - 11/04/2020
Positioning of indoor unit line set is very hard to couple with the (line set). Need two people to do it. If you provide a 90 degree coupling for wall exit it would a piece of cake. Also transportation from Florida to Washington took 20 days. I can get stuff from Chine faster than that. Maybe another carrier option should be offered.
11/04/2020 - WA
They filled the order promptly and the unit works fine after the install. The carrier is something elese.
Glenda O - 05/26/2020
The unit took some studying to install but it works well. Online and phone assistance was helpful.
05/26/2020 - Texas
Simple to order..just read the fine print!
Harold C - 05/18/2020
It was exactly what I needed.
05/18/2020
Very quick and easy. Good documentation to fit your personal needs on the different units.
Tonya - 04/30/2020
Came early. Husband installed. Living the cool life now. No more noisy window unit. Quietly unbelievable.
04/30/2020 - TX
Great purchase. Arrived on time
Arthur - 09/04/2019
System shipped complete. Smooth start-up.
Merchant Response
09/04/2019 - GA
If the product works as good as the website, I will be pleased and provide favorable review. Not only am I satisfied, I plan on purchasing more split ductless packages.
Steve - 09/03/2019
I read various reviews of mini-splits and found the Pioneer to be highly recommended and at a great price which makes it a great value!
09/03/2019 - AL
Great price and customer assistance!!
Tim B - 08/15/2019
Arrived on time, no damage to equipment, easy to install. Two thumbs up!
08/15/2019 - OH
Good!
Patrick E - 08/10/2019
Should’ve never waited this long to buy Great products. Very quiet exactly what I was looking for.
08/10/2019
Love the product will definitely recommend to anyone looking. Quiet very good quality of product.
Stephen A - 07/18/2019
Had a defective board company sent new board still had problem the replaced entire unit new one working fine
07/18/2019 - MT
Surprisingly quiet unit .had some problems company walked me thru. Troubleshooting and ultimately replaced unit I will be installing 2 more of these units
Blair J - 07/01/2019
Could use better installation instructions and a template for the holes to drill in the wall
07/01/2019
Easy buy, but just took 2 weeks to receive it
Regina P - 06/28/2019
Bought the 18,000 BTU for a 520 SF (or so) basement apt. It works incredibly well and is soooooo quiet which is an AWESOME feature as I have very sensitive hearing. Would recommend to anyone. A few misc items need to be purchased that aren't included, but overall absolutely give a 5 star rating
06/28/2019 - NY
5 stars for every aspect of this purchase
Erica H - 02/08/2019
We are very satisfied with our purchase! We will be adding one more additional unit in the upcoming year!
02/08/2019
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Erics C - 01/26/2019
Was delivered on time.
01/26/2019 - WI
I'm building a bedroom above a garage and this was the perfect way to heat this room.
William R - 01/04/2019
Hopeful this one lasts longer than the previous unit, a Celiera - from Lowes that lasted only 3 years till the compressor failed. the Pioneer unit was pretty easy to install but I didn't like that I had to have the hole through the wall partially showing below the bottom line of the wall unit because the lines must exit so close to that point. It works well though. Heats a 600 sq. foot cabin well even in nights in the low 30's. One concern was the line set I ordered with it. I was shipped well, but the threaded plugs used to keep impurities out of the lines we not properly screwed in all the way, so with the jostling of the trucking, it arrived with one plug out and 3 loosely in. Hope I didn't end up with something in the line. I looked okay and evacuated well.
Harry G - 11/09/2018
Best price on a mini-split. Used a Pioneer several years ago; it needed a circuit board after 5 years, but good otherwise.
11/09/2018 - TX
So far, so good!
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