Smilelove.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

3,073 Verified Customer Reviews

3,073 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
2310
(75.2%)
4 Shopper Approved - Review Star
492
(16%)
3 Shopper Approved - Review Star
176
(5.7%)
2 Shopper Approved - Review Star
42
(1.4%)
1 Shopper Approved - Review Star
53
(1.7%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
600
4 Shopper Approved - Review Star
197
3 Shopper Approved - Review Star
78
2 Shopper Approved - Review Star
14
1 Shopper Approved - Review Star
20
Customer Service
4.3
5 Shopper Approved - Review Star
184
4 Shopper Approved - Review Star
56
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
13
1 Shopper Approved - Review Star
20
SHOW DETAILS

5-star reviews
2,250+

5-star reviews

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T
Shopper Approved - Verified Customer Tracy
05/16/2020

Thank you!


R
Shopper Approved - Verified Customer Ruth N.
05/15/2020

I had to wear my first set of aligners half way until it moved my teeth enough to fit. I find it hard to believe that this was due to my teeth moving that much since the molds were done. Considering the fact that there is only a missing tooth in one side over every bottom aligner, and I have a tooth missing from both sides of my bottom jaw, I found there is definitely a manufacturing error with mine.

Product Satisfaction
3/5
Customer Service
2/5

J
Shopper Approved - Verified Customer John L.
05/14/2020 , IL

Packet 19 through 23 the last five packets only have the bottom aligners in it the top liners are missing. What's up with that?

Product Satisfaction
3/5
Customer Service
2/5

C
Shopper Approved - Verified Customer Christina B.
05/13/2020 , TN

The only problem I had was not being able to contact anyone at the company in any way on the day I did my impressions...which was the only & most important time that I needed help. So that's a big one. So far I am happy with the products but will have to wait to see the results. I'm glad I was able to get the impressions done correctly on my own without any help.

Product Satisfaction
4/5
Customer Service
1/5

J
Shopper Approved - Verified Customer Joshua T.
05/13/2020

Efficient

Product Satisfaction
5/5
Customer Service
5/5

A
Shopper Approved - Verified Customer Annette
05/13/2020

This has been a great experience so far. Ver happy with my results!

Product Satisfaction
5/5
Customer Service
5/5

N
Shopper Approved - Verified Customer Nichole C.
05/13/2020 , NY

Easy and quick ordering process.

Product Satisfaction
5/5
Customer Service
5/5

D
Shopper Approved - Verified Customer Dean C.
05/13/2020 , NJ

Video conference to help with impressions was cancelled without any follow up at all.
I feel I am in limbo with Smilelove. I don't know what is going on.

Product Satisfaction
2/5
Customer Service
2/5

A
Shopper Approved - Verified Customer Alisabeth I.
05/13/2020

Great experience so far!

Product Satisfaction
5/5
Customer Service
5/5

L
Shopper Approved - Verified Customer leah H.
05/12/2020

Easy process

Product Satisfaction
5/5
Customer Service
5/5

K
Shopper Approved - Verified Customer Kimberlee R.
05/12/2020 , FL

Well I a yet to get any actual retainers. I sent in all requested trays and was asked to resent impressions. Which I did redo and send. Then they requested I redo the photos. I have not sent the new photos yet do to illness. Is it possible to cancel for a refund?

Product Satisfaction
4/5
Customer Service
4/5

A
Shopper Approved - Verified Customer Alexander M.
05/12/2020 , MD

Took about a month and a half to get the aligners but it looks like their doing their job. Customer service was alright to start with but now with COVID it is non existent.

Product Satisfaction
4/5
Customer Service
2/5

A
Shopper Approved - Verified Customer Adina S.
05/11/2020 , PA

So far so good!

Product Satisfaction
5/5
Customer Service
5/5

M
Shopper Approved - Verified Customer Morgana C.
05/11/2020

The process is tedious

Product Satisfaction
2/5

J
Shopper Approved - Verified Customer J. M.
05/10/2020 , TN

Easy to navigate, clear explanation of the plan, and convenient....... I have been super busy since Covid hit...... My plan is to get the packet done 'this week......

Product Satisfaction
5/5

A
Shopper Approved - Verified Customer Abby
05/09/2020 , CA

The trays are inconsistent with quality. There was always something new that bothered my mouth that I had to fix.

Product Satisfaction
3/5

P
Shopper Approved - Verified Customer Parker
05/09/2020 , TX

Not bad

Product Satisfaction
4/5

C
Shopper Approved - Verified Customer Carrie B.
05/09/2020 , TX

I don't understand why it took 6 weeks to ship replacement retainers! It took so long for customer service to respond to my emails, and no one ever answered the phone. That is why 3 star rating. My teeth had moved so much by the time they arrived i had a lot of trouble getting them to seat completely

Product Satisfaction
3/5

C
Shopper Approved - Verified Customer Christine K.
05/08/2020 , CA

It as so easy to place an order, I love that there's a sale going on! It's the perfect time to try this out! I'm so excited!

Product Satisfaction
5/5

C
Shopper Approved - Verified Customer Chloe H.
05/07/2020

Easy to find and good priced. Haven't finished treatment yet but worried I'll be left with more gaps than I started with

Product Satisfaction
4/5

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