uknowkids.com Reviews

This customer was apparently not aware of the numerous customer support options that uKnowKids provides all customers including a number of options that enable customers and prospective customers to speak with a live person. Here is a sampling of the current uKnowKids Support options... uKnowKids Help Guides. Throughout the uKnowKids dashboard, you will find little "i" icons and Help Guide Buttons that will provide you with helpful advice about how to best use uKnowKids and to answer the questions we receive most often. These are super convenient, and hopefully, they can help you too. uKnowKids Customer Support Portal. We have written hundreds and hundreds of articles to specifically address almost every question you could possibly have, and you can easily get 99% of your questions answered at http://support.uknowkids.com. Simply type if your question, and let the search engine do its work. This the easiest and fastest method of getting the answers to your questions. uKnowKids Customer Support System. You can always email us at [email protected]. We have a dedicated team attempting to answer questions via our Customer Support Portal at http://support.uknowkids.com. Although you have to wait for our response, this is typically a terrific way to get quick answers to your questions because our team is keeping an eye on the support tickets almost 24/7 each and every day. Also, your questions and answers are tracked and can be delegated to available internal resources, so that everyone on our team can jump in to assist you along the way. uKnowKids Customer Support Chat. Use our Chat tool (the little chat bubble in the bottom right of your screen) to ask our team questions in real-time or near real-time. About 70% of our customer's questions are solved via the Chat tool, and it is available on EVERY page of the uKnowKids website and dashboard. This is typically the fastest way to engage directly with our Support Team during business hours. uKnowKids Customer Support Phone. You can call our support team at (703) 348-1996. Candidly, 95% of the time the team in already going to be on the phone with a customer. Therefore, you may have to leave a message to get a return call. Having said that, our experience is that unscheduled calls are very unproductive because the vast majority of the time, it becomes a game of telephone tag. uKnowKids Customer Support Meetings. If speaking to someone on the phone is super important to you, my strong recommendation is that you use this online calendar to schedule a specific time for your call. This ensure that you get a call at a time that you know you are available... https://www.uknowkids.com/calendar/ uKnowKids Weekly Child Setup Webinars. Every week, we hold online webinars to walk you through the Child Setup Process. You can signup for these webinars here.... http://uknow.co/ChildSetupWebinar Hopefully, future customers can leverage these numerous support options for their benefit. Although we can't make every customer happy, we try very hard to do so. uKnowKids works really hard to make sure you get your questions answered as best we can. Obviously, we welcome your feedback and suggestions on how we can continue to serve you best.