theinsolestore.com Reviews

About this Company

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

29,604 Verified Customer Reviews

29,604 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
23K+
(80.4%)
4 Shopper Approved - Review Star
4551
(15.4%)
3 Shopper Approved - Review Star
1039
(3.5%)
2 Shopper Approved - Review Star
123
(0.4%)
1 Shopper Approved - Review Star
95
(0.3%)

Price Satisfaction
4.5
5 Shopper Approved - Review Star
4500
4 Shopper Approved - Review Star
1955
3 Shopper Approved - Review Star
697
2 Shopper Approved - Review Star
110
1 Shopper Approved - Review Star
47
Customer Service
4.2
5 Shopper Approved - Review Star
162
4 Shopper Approved - Review Star
38
3 Shopper Approved - Review Star
22
2 Shopper Approved - Review Star
10
1 Shopper Approved - Review Star
20
SHOW DETAILS

5-star reviews
23K+

5-star reviews

5 years collecting reviews

About this Company

Filter
A
Shopper Approved - Verified Customer Anonymous Customer
07/04/2019 , WI

easy and quick

Why us?

recommended by Scheels shoe department clerk

Company Response

Thank you for the excellent review! 
Angela M.
Customer Service
TheInsoleStore.com

L
Shopper Approved - Verified Customer Linda S.
07/04/2019 , IL

Took a little time to find the the page for the support I was looking for, otherwise good site.

Why us?

Hate Amazon,they are killing small businesses.

Product Choice

Was rated highly for my foot issues.

Company Response

Dear Linda,
Thank you so much for your feedback. We are sorry to hear you weren't able to find our customer support team information easily.  Your input is important to us and we will take this into account. We appreciate your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

K
Shopper Approved - Verified Customer Kathryn F.
07/03/2019 , MO

Easy access to colors, etc. Great discounts.

Why us?

Same as above.

Product Choice

Have them and wear all the time. Perfect for walking, etc.

Company Response

Kathryn,
We are pleased to hear you are enjoying our discounts and found what you needed from our website. Thanks for the great review!
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

L
Shopper Approved - Verified Customer Lynda N.
07/02/2019 , GA

Your orthotics are wonderful! They help me finish a full 8-12 hours at work with no pain!

Why us?

Podiatrist’s request

Product Choice

Best suited my RX needs!

Company Response

Lynda,
This is EXCELLENT news! We love hearing that you are now pain free. We appreciate the five star review and business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

A
Shopper Approved - Verified Customer ALY G.
07/01/2019 , OH

good

Why us?

good selection

Product Choice

i needed a very firm insole

Company Response

Aly,
Thank you for your feedback. We are glad you're enjoying our products.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

S
Shopper Approved - Verified Customer Suzy N.
07/01/2019 , IL

My experience was with no problem, I just feel you don't have good enough sales and free shipping often enough!!

Why us?

Because they have the inserts that work the best for me.

Product Choice

It works the best for my high arch and plantar fasciitis

Company Response

Suzy,
We appreciate your feedback. We are so sorry to hear you aren't enjoying our sales. We are trying to improve everyday and your feedback will be taken into account.
Kind Regards,
Angela Melton
Customer Service
TheInsoleStore.com

J
Shopper Approved - Verified Customer Jan W.
06/27/2019 , KS

Product easy to find and easy to check out.

Price
5/5

Why us?

I've shopped here for many years.

Company Response

Jan,
We are so happy to hear you are enjoying our website. We appreciate your feedback! 
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

E
Shopper Approved - Verified Customer Evelyn H.
06/26/2019 , NY

website is clear and easy to naviagate

Price
5/5

Product Choice

A friend highly recommended the sandal

Why us?

Selection and good pricing, made better by special discount!

Company Response

Evelyn,
We appreciate your feedback and we're happy you found the website easy to use.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com

A
Shopper Approved - Verified Customer Anne W.
06/26/2019 , OR

It was a very easy process.

Why us?

I wear a size 12 womans which is often hard to find. I ordered your product because you carry my size.

Product Choice

My podiatrist advised if I was going to wear flip flops that I should only wear an orthotic flip flop. Because I could get that feature in my size I choose your product.

Company Response

Anne,
We really appreciate the five star review. We're pleased to hear you found our process easy. Thank you for your feedback.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

R
Shopper Approved - Verified Customer Robert S.
06/24/2019 , WA

Easy to order.

Why us?

Adjustable heel support.

Product Choice

Scoliosis, one leg shorter.

Company Response

Robert,
We loved hearing that you found it easy to order with us. Your business is greatly appreciated. Thank you for the five star review.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

A
Shopper Approved - Verified Customer Andy P.
06/23/2019 , CA

So easy to place an order, great product

Price
5/5

Why us?

Previous purchase, great cust service

Product Choice

Love sandals

Company Response

Andy,
Thank you for the five star review! We LOVE that you love your sandals and that you found it easy to order from our website. We thank you for your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

L
Shopper Approved - Verified Customer LD M.
06/23/2019 , CA

The comparison tool is very helpful.

Why us?

Found it looking online for metatarsalgia relief.

Product Choice

I have ball-of-foot pain from metatarsalgia.

Company Response

LD,
We are so happy to hear you are taking advantage of our comparison tool! We love the feedback, Thank you.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com


L
Shopper Approved - Verified Customer Liese M.
06/19/2019 , NM

Love the product. Like getting a small discount plus free shipping

Product Choice

Makes my feet happy!

Why us?

Only use Insole to buy this particular product

Company Response

Dear Liese,
We are so happy to hear you are loving your product and that your feet are happy!
Thank you for your business and this fantastic review.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

Y
Shopper Approved - Verified Customer Yolanda K.
06/16/2019 , TX

overall ok - hope the insoles work

Why us?

google

Product Choice

looks promising for my foot pain

Company Response

Dear Yolanda,
We appreciate your review.  We look forward to hearing how your insoles worked for you.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

A
Shopper Approved - Verified Customer Anne D.
06/15/2019 , VA

I have 3/4 length Pedag Holiday insoles I like and needed full-length insoles with the same kind of support. The Compare tool made it easy to find what I was looking for. I ordered a pair of Pedag Viva full-length insoles that I liked so well I ordered a second pair for the other pair of athletic shoes that I wear regularly.

Price
5/5

Why us?

Previous customer who had a good experience.

Product Choice

I have Pedag Holiday insoles in 3/4 length and needed a similar, full-length insole.

Company Response

Anne,
We LOVE our compare tool and are so happy to hear you took advantage of it!
Thanks for the great feedback.
Kind Regards,
Angela M.
TheInsoleStore.com

L
Shopper Approved - Verified Customer Lillie P.
06/14/2019 , CT

Easy

Price
5/5

Why us?

recommendation

Product Choice

fallen arches

Company Response

Lillie,
We are so happy to hear you found our website easy to use.
We appreciate your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

L
Shopper Approved - Verified Customer Lilian C.
06/14/2019 , ON

Quick easy and descriptive

Product Choice

I have extreme pain in both balls of my feet. My job is walking and every single step for 3 years now just about kills me. It does come and go and this is the only relief. I cant wear sandals or walk in my bare feet. I literally have only one pair of shoes that allows me to walk without this horrible pain as a constant.

I am hoping and praying that your product will work for me. Hope it arrives very quickly.

Company Response

Dear Lilian,
We are so happy to hear that you found our website quick and descriptive. We appreciate the review and your business. 
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

A
Shopper Approved - Verified Customer Anonymous Customer
06/13/2019 , CA

quick & easy to navigate

Why us?

Internet search

Product Choice

first time

Company Response

Thank you for the five star review! We appreciate your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

D
Shopper Approved - Verified Customer David B.
06/12/2019 , ID

I received an email with a discount code of "DAD19" but when I tried to use it the web page did not accept it and stated in red letters that "DAD19" was not valid. It would have been nice to use the discount coupon but no joy today.

Why us?

You have Heavy Duty Polysorb insoles by Spenco.

Product Choice

For my money Polysorb insoles by Spenco are the best insoles made. I have been using them for over 30 years and my feet are in great shape! After standing on them for sometimes over 10 hours a day my feet are never tired or sore at the end of the day. They have outstanding cushioning and superior arch support.

Company Response

David,
We really appreciate your feedback. We are so sorry to hear you were unable to use the Father's Day coupon code. We have reached out to you privately in hopes to resolve this. We thank you for your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com

M
Shopper Approved - Verified Customer Mariann A.
06/11/2019 , TX

Previously used, great results!

Product Choice

Previously used

Why us?

Previously used

Company Response

Thanks for the great review Mariann!

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