29,604 Verified Customer Reviews
29,604 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
Renato C.07/22/2019 , OK
Wish you had more of the contoured left long insole available, would only allow me to order one, thus, I ordered the flat insoles
Product Choice
recommendation from a podiatrist
Company Response
Dear Renato,
Thank you for your feedback. I do apologize you were unable to purchase more than one insole at the time. It is possible that item was expected to arrive at our warehouse but not yet delivered by the manufacturer. If you ever encounter this issue in the future, please reach out to our customer service team and we will be more than happy to contact you directly when the product comes in.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
jon B.07/20/2019 , TX
Your shoe size for the product does not tell me what country shoe size I need to order. Therefore your shoe sizing guide is pointless.
Company Response
We are so sorry to hear you were unhappy with your experience on our website. We do offer a sizing chart on all of our products which can be found right above where you would select your shoe size. While we are based in the United States and our shoe sizes are in US sizes, our sizing chart offers Euro Size and UK size conversions . We also offer the measurements in Inches and Centimeter.
Please feel free to reach out to our customer service department, as we will be more than happy to assist you further.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Donna D.07/19/2019 , FL
so far so good....first time ordering..
Why us?
recommended by my podiatrist
Product Choice
i'm hoping they will make my feet feel better
Company Response
Thank you for your kind review. We hope you enjoy our insoles just as much as we do.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
Cory H.07/18/2019 , PA
I think I found what I was looking for.
Product Choice
Semi-rigid, arch support, deep heel cup, all arches (including high ones like mine), both overpronation (for my left foot) and supination (for my right foot). It will work for both my feet, which wear shoes down differently.
Why us?
I did a Google search for "orthotic high arch wear inside of heel" and I found the article "What Shoe Insole Is Best for Me?" I started searching on the site and found that I could filter and hunt until I found what I was looking for.
Company Response
We are so happy to hear you found what you were looking for. We appreciate the review.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
WILLIAM W.07/17/2019 , IL
Always the Best Price and sale Discounts.
Product Choice
Have been using for years
Why us?
Shopped here before
Company Response
We appreciate your business and are happy your enjoying our sales. Thanks for the Five Star review.
Kind Regards,
Angela M
Customer Service
TheInsoleStore.com
Frederic A.07/17/2019 , MA
Convenient
Why us?
Good service
Product Choice
Highly recommended... have now been using for several years
Company Response
We're glad to hear you found our website convenient to use.
We appreciate the review!
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
Donald S.07/17/2019 , IN
fast and easy
Why us?
You sent me an email that reminded me I needed this.
Product Choice
I have owned them before and I like them.
Company Response
Thank you so much for the feedback! We're happy to hear you're enjoying our site.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
07/16/2019
My item was not accepted because the agreed upon final price, including all shipping charges, was suddenly jacked up a further $22 by the person making the delivery. This was without any notice; and was a completely improper business practice. Then there was a follow up threat by your company to charge a 20% penalty. This is an unethical and unfair situation, which I have reported to my Credit Card company. If necessary, I shall take this matter much further.
Stephen Stafford
Toronto, Canada
Stafford Law Office
Product Choice
For my wife. Oodod os a good brand
Why us?
Their price seemed fair, and the reviews I read, appeared to hold them in high regardq????
Company Response
We appreciate your feedback, and we are currently looking into this matter. I have reached out to you via our customer service channel to help resolve this for you.
Kind Regards,
David D.07/16/2019 , TX
Very smooth and responsive website.
Why us?
Previous customer.
Product Choice
Previous order.
Company Response
Thank you for this feedback. We are always improving and hearing that you enjoy our website is great. We appreciate your business!
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Douglas G.07/16/2019 , TN
I was unable to determine the amount of lift offered by what I ordered. I spent about five minutes looking for it.
Why us?
dumb luck.
Product Choice
my doctor
Company Response
We are sorry to hear you had a hard time with measurements on our lifts. If you need assistance with any products please feel free to reach out to our customer service department. We will be more than happy to help you with any information you may need.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
Robert P.07/14/2019 , CA
Quick and easy!
Why us?
Price
Product Choice
Prior experience
Company Response
Thank you so much for the feedback!
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
Steven A.07/12/2019 , OK
easy to oeder
Why us?
Shopped here before
Product Choice
What I needed
Company Response
Thanks for the positive review!
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
Marcela07/09/2019 , NY
Your "search" feature needs to be refined.
Product Choice
was looking for Spenco leather insole
Why us?
came across your website while surfing
Company Response
We thank you for your feedback and your suggestion to refine our search feature. We are always trying to improve and your suggestions are important to us.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Mary A.07/08/2019 , OR
Many details to make an informed decision.
Product Choice
It fit the shoes that I wear and I answered each detail asked for.
Why us?
Podiatrist recommendation
Company Response
We appreciate your business and your positive feedback.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
clare T.07/08/2019 , TX
Since my hip replacement surgery, you have helped me so much to get my 1/2 inch I needed for the shorter leg!!!!!!
Company Response
That is excellent news! We are happy to hear you are enjoying your insoles and appreciate the five star review.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
DAVID S.07/07/2019 , IL
Impressed by the different varieties of insoles.
Product Choice
Dealing with foot pain. On my feet all day long.
Why us?
Ordered from you previously and was happy with order.
Company Response
We appreciate the great review. Thank you for being a return customer and we are happy to hear you are enjoying our site.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Rebecca E.07/07/2019 , MO
site easy and efficient to negotiate
Product Choice
I purchased it about 10 years ago. It still helps me. I want insoles in two pair of shoes without changing.
Why us?
this was the first site offered with the product i wanted.
Company Response
It's fantastic to hear you found our website to be easy and efficient to use. We appreciate the great review and thank you for your business.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Ted K.07/07/2019 , CA
Good
Product Choice
Dr recommend
Why us?
Internet search
Company Response
Thanks for the five star review! We are pleased to hear you enjoyed our site.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Danielle C.07/06/2019 , NY
Women's sizing wasn't as clear as men's.
Company Response
Thank you so much for your feedback. We are improving our website and we will take into account this information. We appreciate your business and if you have any questions please feel free to reach out to our customer service department.
Kind Regards,
Angela M.
Customer Service
TheInsoleStore.com
Ellin R.07/04/2019 , MA
I wanted to order 3 or 4 of the cotton terry innersoles but it appears that there are only two in stock. I would not mind if you accepted the order for the amount requested and sent the two that are available and back ordered the amount requested. There is no option for this which is frustrating. Also it is not clear that you are discontinuing this item or are out of the item.
Product Choice
It is great in the summer
Why us?
It is difficult to find cotton terry summer inner soles.
Company Response
We are so sorry to hear you are unhappy with your experience with us. We will be more than happy to assist you further. I have reached out to you privately so that we can possibly find a solution.
Best Regards,
Angela M.
Customer Service
TheInsoleStore.com
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