quickenloans.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

1,155 Verified Customer Reviews

1,155 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
1028
(89%)
4 Shopper Approved - Review Star
99
(8.6%)
3 Shopper Approved - Review Star
14
(1.2%)
2 Shopper Approved - Review Star
4
(0.3%)
1 Shopper Approved - Review Star
10
(0.9%)

Would Recommend
4.9
5 Shopper Approved - Review Star
1072
4 Shopper Approved - Review Star
54
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
12
Customer Service
4.8
5 Shopper Approved - Review Star
415
4 Shopper Approved - Review Star
35
3 Shopper Approved - Review Star
11
2 Shopper Approved - Review Star
6
1 Shopper Approved - Review Star
8
SHOW DETAILS

5-star reviews
1,000+

5-star reviews

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T
Tracie S.
06/07/2014 , OK

Quicken Loan is the only way to go. They are very professional and they close a loan faster than any other mortgage company I have ever used. It was a great experience!

Would Recommend
5/5

A
Anonymous Customer
06/07/2014

We should have been told up front the pay stub requirement would stop our loan. Instead we were told it was possible.

Would Recommend
1/5
Customer Service
1/5

Merchant Response

quickenloans.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

A
Anonymous Customer
06/07/2014

Everything was smooth and the QL rep was there along the way of the home buying process. It was great.

Would Recommend
5/5

D
Dawn K.
06/07/2014 , NC

I love having quicken is my mortgage Holder. I recommend them all the time. I've even had people ask me if I work for Quicken as a salesperson.

Would Recommend
5/5

C
C. D.
06/06/2014 , MI

Quicken Loans is AMAZING!! After many contacts from them, I agreed to see if they could help me refinance my mortgage. It was the best experience ever!! I closed two weeks after the first phone call, and my mortgage payments are $250 less than I had been paying. I even got money back after closing! Every Quicken Loans representative I have talked to or met with has gone above and beyond to help me. They are the absolute best and I would very highly recommend them.

Would Recommend
5/5
Customer Service
5/5

F
Fred
06/06/2014

The process was quick, uncomplicated, and our agent was amazing at helping us whenever there was a question or a twist or turn that wasn't expevted. Great experience.

Would Recommend
5/5

A
Armando
06/06/2014 , FL

Great experience very professional

Would Recommend
5/5
Customer Service
5/5

R
Richard
06/06/2014 , CA

The kind of mortgage company we should have had 30yrs ago!

Would Recommend
5/5
Customer Service
5/5

F
Forrest O.
06/05/2014 , CO

Very easy to work with

Would Recommend
5/5

T
tyeeman
06/05/2014 , AR

We were totally satisfied with our re-finance experience. The Quicken team kept us informed of every step along the way. The closing date came about while we were out of state. Quicken set up the closing in that location without any problem. From start to finish the total time was under 30 days. We will certainly recommend Quicken to our friends and relatives that are looking for a mortgage or re-finance.

Would Recommend
5/5
Customer Service
5/5

R
Robb I.
06/05/2014 , AZ

I kept waiting for the other shoe to drop, because it all sounded too good to be true, but it never dropped. The entire experience was very quick and easy, didn't cost me a cent out of pocket, my interest rate was
Lowered and my monthly payment went down by $125/month. It was everything as advertised all the way!

Would Recommend
5/5

B
Beverly M.
06/05/2014

From the initial phone call to signing the loan documents was so easy. The closing took place on the exact date we wanted. The whole experience was great. We were kept up to date every step of the way by going into our acct on line and reading the messages and pending information or documents. We would recommend Quicken Loans to anyone who is looking for a professional loan experience. Loved it and will certainly use them the next time we purchase a home.

Would Recommend
5/5

P
Patti
06/05/2014

The process was easy... Everyone I dealt with was knowledgable professional and friendly. Keep up the good work!

Would Recommend
5/5

R
Ronald L.
06/04/2014 , MI

The experience went very smoothly!

Would Recommend
5/5

A
Ann D.
06/04/2014 , PA

Step by step walk through with a customer rep.Always explained the process any answered all questions we had IMMEDIATELY. Excellent service and great rate! We are senior citizens and were treated with respectable they helped us with issues that were confusing to us. CHECK QUICKEN LOANS FIRST!

Would Recommend
5/5
Customer Service
5/5

J
James J.
06/04/2014 , MI

Our experience was terrific. We were saved about $100 per month and went down to a 15 year mortgage from 23 left on our 30. Very professional and very customer service oriented. Looking forward to the next time we can work with them.

Would Recommend
5/5

K
Karyn11
06/04/2014 , MI

Thanks to Justin and the rest of the Quicken loans team my fiancé and I were able to purchase our dream house. Everybody on the team was courteous and helpful all the way through the loan process and I have referred Justin to everybody I know that is looking to purchase a house.

Would Recommend
5/5

D
Denise W.
06/04/2014 , FL

Getting approved and getting my mortgage did not require me to drive to an office or interfere with my work
Schedule. I had access to someone all the time that not only worked with me but kept me informed all the time. I the end they saved me a couple
Thousand dollars at closing and made it a less stressful experience. I would
Recommend them to everyone.

Would Recommend
5/5

N
nicole
06/04/2014

Awesome experience! Fast and friendly.

Would Recommend
5/5

H
Heather
06/04/2014 , PA

This is my 2nd time going through this process...compared tomy first experience with a different company, Quicken made this so convenient and easy. The website made it so easy to post needed documents, communicate, and provide uptodate info. I never had to be left on hold or worry about getting in touch with someone by closing time. The website made the experience stress free...thank you Quicken Loans!

Would Recommend
5/5

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