In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
836 Verified Customer Reviews
836 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.3
Overall Star
Rating
5-star reviews
About this Company
In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
Vicki W.11/03/2023
Supplies arrived in short time and were just what I needed!
Tommy M.11/02/2023
Mmm
Scott C.10/31/2023
Missing SD card for my CPAP. I called the number under Contact Us two days in a row and it says office is closed!
Company Response
Hi Scott, we are sorry about that! We will have someone reach out to you ASAP to troubleshoot what is going on. Please review here for the hours our phones are open, https://www.nationwidemedical.com/contact-us. We are only closed on weekends.
Huilin Y.10/28/2023
Fast shipping
Jake G.10/27/2023
Doing great, except filling out this opinion form is unnecessary and time consuming, please add a bypass for this useless, hateful form!!!
Analiuvys G.10/23/2023
Todo muy bien pero que me hablen en español por favor gracias
Richard S.10/23/2023
It's too difficult to get info I need.
Company Response
Hi Richard, we are sorry to hear this. Thank you for reaching out and providing your feedback. Please let us know what information you need and someone will reach out asap.
Gloriajean N.10/23/2023
I need to change my address and unable to do it
Company Response
Hi Gloriajean, sorry about that! We will have someone reach out to you ASAP to get your address updated. Thank you for reaching out.
Fred J.10/21/2023
Just started
Matt10/21/2023
Good you go a little bit over with all the phone calls. But overall good.
Patricia M.10/20/2023
I haven't ordered my supplies yet so I don't know yet
Larry W.10/12/2023
Overall good customer support
Sheryl J.10/12/2023
I don’t need supplies and you keep sending them even when I’ve told you and then I get a bill!
Company Response
Hi Sheryl, we apologize for the inconvenience. Thank you for bringing this to our attention, we will have someone contact you asap to review your account and billing.
Jay N.10/07/2023
I'd like to be able to see the history of what I've ordered. It's not easy to find this, if it is even available.
kimberly C.10/02/2023
I want to know why I am paying for supplies every month....I would like supplies every 3 months and pay every 3 months. I discussed this with Amelia and was very pleased with her response and information...Thank you!!!
Company Response
Hi Kimberly, thank you for reaching out. We will make sure someone reaches out and confirms what you need and when and also confirm the billing.
Chuck B.10/02/2023
You keep shipping the wrong product.
Company Response
Hi Chuck, we want to apologize for any errors with your orders. Your feedback is invaluable to us, and we take this matter very seriously. We understand how frustrating it can be to receive the wrong product, and we want to assure you that we are committed to rectifying this issue promptly. We will reach out ASAP!
Joe C.09/28/2023
I am very happy with everything so far
Bruce K.09/26/2023
Website sucks
Company Response
Hi Bruce, sorry to hear that! Please let us know how we can make the website better. We are always trying to improve everyone's experience.
Jim09/25/2023
This is an update to the review I left below.
The director of customer service contacted by phone. She was polite and professional and we have come up with a plan to meet my needs. The main reason for only giving 4 stars is that some time will need to pass to see if what she is implementing actually takes place and works.
------------------------------------------------------------------------------------------------
Worst customer service ever. I tell them that I don't need supplies but they continue to hound me via phone, text and e-mail. Most of the time, if I receive a phone call, it sounds like a call center; the agent can barely speak English, and the accent is so bad, I just tell them to send everything due (even if I have months of unused supplies on hand), just to get them off my back. Dealing with them is like living in a bad marriage where divorce is not an option.
Recently, having gotten fed up, a placed a small order for some filters I didn't need just so they would leave me alone. The day after I received notification my filters had shipped, I got another email that I was overdue to order supplies!!!
There is an option here to check if I want follow up on my order. I will check "no", as I have zero confidence that I will receive any help that would be useful.
Company Response
Hi Jim, we sincerely apologize for the negative experience you've had with our customer service. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns. We want to express our regret that you felt hounded by our communication. We understand that constant contact can be frustrating, and this is certainly not the level of service we aim to provide. We have taken your feedback to heart, and we are actively working on improving our communication processes to ensure that we respect our customers' preferences. We truly value your business and we will make sure someone reaches out to you asap to confirm what you need and the level communication you want goring forward.
Richard F.09/25/2023
As a software engineer, I would expect the re-order form to be more aware of which products apply to me and to have ability to customize a little bit on what I receive in a resupply. In my case it is the chin strap that I would like to be able to pick.
Company Response
Hi Richard, thank you for your feedback. We will look into how we can implement these updates so its a better experience. Let us know if you need anything in the meantime.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You
© 2024 ShopperApproved.com. All rights reserved. Learn more about Shopper Approved.
This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2024