In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
836 Verified Customer Reviews
836 Customer Ratings and Reviews
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4.3
Overall Star
Rating
5-star reviews
About this Company
In October of 2002, we began contacting “orphaned” patients. The response was overwhelmingly positive. Patients, who in some cases hadn’t spoken to anyone in years, appreciated our efforts and were excited to receive supplies and follow up calls on a regular basis. Our patient services department follows-up with each patient every three months or more often, if necessary. In over 16 years, we have serviced on our follow-up care program more than 100,000 patients. Our trained specialists help our patients with any and all problems regarding their therapy. We also make available all necessary supplies and deliver them right to their home.
To sum it up, service has been the key to our growth and success. With more than 100,000 patients serviced over the years, with hundreds of sleep labs and thousands of physicians asking us to service their patients, there must be a reason. We believe that reason is why many individuals working at Nationwide Medical to insure one thing – patient satisfaction. Give us a try; you will be glad you did. Read about our objective and mission statement below:
ObjectiveThe objective of our organization is to enhance the overall quality of life, dignity and well-being of every individual needing services, and to create a more equitable, accessible and efficient healthcare system. All members of our organization have the obligation to act in ways that will merit the trust, confidence and respect of our colleagues, patients, other healthcare providers, business associates and society as a whole. To do so, we must lead lives that embody an exemplary system of values and ethics.
Mission Statement“Nationwide Medical, Inc. provides excellence in patient care through solutions and devices that enhance quality of life. With patient care as our main focus, we are dedicated to being the leader in our industry and strive to be the patient’s first and best choice in the products and services we provide. We maintain and promote the highest standards of our profession, while exceeding industry expectations.”
Angela J.12/18/2023
Great customer service
Gary K.12/17/2023
fast service
Sheldon F.12/15/2023
It is very difficult to speak with someone when your information has changed, such as insurance. I have been waiting for over two months for a resupply and have yet to receive it, even after a call with my updated insurance info
Company Response
Hi Sheldon, we apologize for the inconvenience you've experienced. We understand the frustration caused by difficulties in communication and delays in resupply. Please accept our sincere apologies. One of our representatives will reach out to you asap. Thank you for reaching out.
Thierry S.12/15/2023
Nothing to report
Sandra C.12/06/2023
First it was too many phone calls, now it is wayyyy too many emails.
Jeff S.12/02/2023
All paid and open invoices should be listed in the same place. I cannot find where to postpone a shipment or change the equipment.
Company Response
Hi Jeff, thank you for bringing this to our attention. We apologize for any inconvenience. We will review and work on providing a straightforward process. Your feedback is valuable, and we appreciate your patience as we address these concerns. Please reach out to billing at [email protected].
Dan J.12/01/2023
This site is not cooperating. i may be older but I have been building websites for 20+ years and this authentication process is broke.
Company Response
Hi Dan, we appreciate your feedback and apologize for any inconvenience you've experienced. Our team is actively addressing the authentication issues to enhance user experience. Please feel free to reach out to our support team for assistance, and thank you for your patience.
Anita T.12/01/2023
trying to find my specific history with nationwide
Company Response
Hi Anita, we will have someone reach out and provide you the information you need. Thank you for reaching out!
Steven G.11/30/2023
I should be able to order a new humidifier chamber but doesn't appear to be available.
Company Response
Hi Steven, please give us a call at 1-818-338-3500 and we will make sure you get the item you need. Thank you for reaching out.
Triana W.11/29/2023
Can’t find how to change/view address
Company Response
Hi Triana, we will have someone reach out, thank you for letting us know!
C.E.11/25/2023 , Arizona
Nationwide Medical never sends a blue POLLEN FILTER for my CPAP machine in my orders. I only receive the white ultra fine filters. My existing blue pollen filter broke months ago and needs to be replaced.
UPDATE: My blue POLLEN FILTER is STILL BROKEN and Nationwide still hasn't sent a replacement filter.
Company Response
Hi Cooper, thank you for reaching out and letting us know. We are sorry for the inconvenience. We will have someone reach out to you ASAP and get you the item you need.
Greg S.11/23/2023
Nationwide customer service is the worst!
Company Response
Hi Greg, we're sorry to hear about your experience. We take customer feedback seriously and would appreciate the opportunity to address your concerns. Please reach out to our customer service team so we can better understand your situation and work towards a resolution.
Kathryn K.11/21/2023
I have not received the order that I placed online several weeks ago for a face mask cushion replacement.
from Kathryn Knox.
Company Response
Hi Kathryn, we apologize for the inconvenience you've experienced with your order. We understand the importance of the face mask cushion replacement and are actively looking into the issue. Our team will reach out to you shortly to provide a resolution. Thank you for your patience.
sumedha P.11/15/2023
Totally frustrated that my resupply order is getting canceled all the time. I was told that was problem with a system so hopefully will be OK now on.
Company Response
Hi Sumedha, thank you for reaching out, we understand your frustration, we will make sure someone reaches out to you ASAP to fix the issue.
Jay G.11/15/2023
Very good
Anonymous Customer11/11/2023
Very prompt with shipments.
Very annoying with emails. Make it too easy to "rapid reorder" all supplies vs. choosing only the ones needed.
Elizabeth G.11/10/2023
great experience
Carol S.11/08/2023
Good product and service
Anonymous Customer11/07/2023
Difficult to reach someone to speak with
Company Response
Hi there, we apologize for the inconvenience. We will look into how we can work to improve our accessibility. Please contact us directly if you need anything, https://www.nationwidemedical.com/contact-us. We appreciate your feedback.
Anonymous Customer11/07/2023
Website is very confusing. Unclear how to use patient portal.
Company Response
Hi there, thank you for the feedback. We will look into how we can make improvements so it's better in the future. Please reach out to us if you need anything.
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