angelwatchco.com Reviews

Felicia - 05/31/2021

Dont waste your money. It is not easy to set up and the sim card is activated but wont install in the watch. I have contacted customer service and been given all these options to call and not return it. Now I finally get an email saying call us and we can help but the return policy is only 7 days. Such a waste of $200.

Company Response

Hi there, 
We're sorry to hear that you've been having issues with your Angel Watch.  Please have a look at our video on YouTube for setting up or give us a call and we'll help you. 

The important thing to do is to check what you see when you swipe down on the screen.  A sideways triangle means no service, an exclamation mark means it's not inserted correctly, and either of those will not let you proceed with registration. 

If you see these, please ensure you're using the SIM provided, that it has been successfully activated, insert it chip face up, cut corner going in first and push deeply until it clicks into place.  Then reboot the watch.  At that point you should see 4G and bars of service and can proceed with registration using the QR Code app on the watch (tap RegCode).

Remember that this is a cellular device, and like any, if it's not set up correctly, it won't work.  Please try the steps above and you'll have this working as you expected. 

1 Company Review

Felicia

05/31/2021 - CA

Horrible waste of money. Such a process to activate thw watch and the sim card. SIM card is activated but wont install in watch no matter what we do. Emailing back and forth for a week and now get an email saying "call us and we can help but unfortunately return period is only 7 days". I thought it would be perfect for my son who isnt quite ready for a phone but rides his bike to school so I wanted him to have something. Big mistake and loss of almost $200. Crappy company

Timothy G - 05/27/2021

Set up was not smooth. Following the instructions led to several dead ends that required a call/email to tech support to resolve. To their credit, they were generally able to resolve it. Just a pain in the meantime. The app and watch themselves function, but the functions are a bit clunky. If I were starting over, I would go with a different product.

Company Response

Hi Timothy,

We're sorry that you had this experience.  We've tried to make setup as easy as possible by providing a plug & play SIM card with setup instructions in the included User Guide as well as by having a YouTube channel with videos on how to get your Angel Watch set up correctly.  

Angel Watch is generally one of the easier children's smartwatches to set up and one of the only ones to have a partnership with a phone company in the US requiring no settings to be adjusted at all; but for sure and as with any cellular device, some setup is required and if you felt we didn't provide enough clarity on this, please let us know where it was that we could improve. 

We've also updated our Android app recently which might help and have an iOS updated app coming out shortly.  

Of course, if you need any assistance, please always feel free to reach out to us.  We'd love to earn back your rating and have you be delighted to have this in your family! 

Alex @ Angel Watch

1 Company Review

Timothy G

05/27/2021 - California

So far so good.

Katherine H - 05/21/2021

Can’t get the thing to work

Company Response

Hi there, 

We're sorry to hear that you've been having issues with your Angel Watch.  Please have a look at our video on YouTube for setting up or give us a call and we'll help you. 

The important thing to do is to check what you see when you swipe down on the screen.  A sideways triangle means no service, an exclamation mark means it's not inserted correctly, and either of those will not let you proceed with registration. 

If you see these, please ensure you're using the SIM provided, that it has been successfully activated, insert it chip face up, cut corner going in first and push deeply until it clicks into place.  Then reboot the watch.  At that point you should see 4G and bars of service and can proceed with registration using the QR Code app on the watch (tap RegCode).

Remember that this is a cellular device, and like any, if it's not set up correctly, it won't work.  Please try the steps above and you'll have this working as you expected. 

If you continue facing issues, please give us a call and we will be more than happy to walk you through it. 

Megon B - 05/18/2021

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1 Company Review

Megon B

05/18/2021 - Louisiana

Awesome buying experience!

Chelsea T - 05/11/2021

While the watch seems of good quality, the app that comes with the watch needs a lot of improvement. It isn't very intuitive and the notifications are difficult to manage (at least for the Google Pixel). For how much you spend, I would assume the app would be better.

Company Response

Hi Chelsea-The Angel Watch app for Google Play has just been updated with some bugs squashed and some other overall UI improvements.  Please update your app and let us know what you think! :)Alex @ Angel Watch

1 Company Review

Chelsea T

05/11/2021 - IA

The watch shipped quickly, and is a good quality. My issue is with the app as it needs work. Just looks and feels clunky, and it can be difficult to manage.