EVELO Electric Bicycles Reviews

5 Stars

4.9 Overall Rating

Based on 128
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews

Customer Service

5 Stars Average

Featured EVELO Electric Bicycles Reviews

Erwin | Submitted 23 Jun 2017

“The interest of electric bikes is of great wonder, especially thanks to the ambassadors of Tim & Polly Murray. I especially like the $100 off coupon for test driving one of their electric bikes. It was especially important to me that I got the feel for the Evelo brand before purchasing one.”

Customer Service 4 4.0
Bob | Submitted 2 Jun 2017

“Great! every question I had was answered in a timely manor, weather via e-mail or in person on the phone. My Evelo arrived on time and in good shape, assembly was as stated and the on line instructions were helpful. On inspection I found everything of the highest quality, fit and finish are excellent. ”

Customer Service 5 5.0
Tim d | Submitted 26 May 2017

“Very satisfied. The Evelo Luna met my expectation for a peddle assist bike.”

Customer Service 5 5.0
art | Submitted 25 May 2017

“In researching ebikes I looked for certain features and benefits in a bike. I went to a brick and mortar store I had experience with and saw bikes i could consider, but they did not have everything i was looking for. I literally stumbled on evelo on line. I am not a traditional on line shopper. I prefer to touch and feel product I am looking for so even considering purchasing a bike on line was a major deviation in approach for me. Particularly a bike, which normally you would want to ride prior to purchasing. I did my due diligence and try as I might, I could not find a bad review to read. The customer service reviews were through the roof. The product reviews were excellent as well. It was almost not to be believed. "No bad reviews". So I took the plunge and ordered the Aries. A day later I was called by customer service to question my choice as they felt the bike might be a bit too large for me. Who does that? We discussed my size and the bike's measurements and moved forward with the order. I received the bike after a week or so and had no problems with assembly, watching the tutorial several times. After assembly i had several minor issues/questions. Each time I reached out I was responded to quickly and almost all times the response came with clear direction and photos showing me what to do. I rode the bike back and forth to work (40 miles) about a week ago. it was a pleasure and performed as expected. From the hub motor, to the extended range battery, to the nuvinci shifter (pretty diesel) this bike rocks. It probably is a tad too big for easy dismount, but i'm getting use to it. I'll also probably replace the seat for something a little more comfortable, but the bike is built like a tank and built too last. Having my own business with 25+ employees I try to instill the Nordstrom customer service mentality in my people. Customers come first. i might have to rethink my mantra and say "evelo" customer service. My hat's off to you folks in every way
you've got it going on. Continued success

Customer Service 5 5.0
Tom O | Submitted 18 May 2017

“I researched all electric bikes on the internet. After seeing the Evelo website I became interested and contacted Customer service on which bike is best for me, safety issues, technical issues and locking issues. In each case I received a prompt and comprehensive reply, each of which was important in my decision making. I came to the conclusion that the Evelo had the features I wanted, was made in the U.S., had the right price and had a return policy if I didn't like the product.
Upon receipt, the assembly was relatively straight forward and I have been enjoying the bike ever since.
My 58 year old son, who is a lifelong bike enthusiast, visited last week and I had to pry the Evelo bike away from him - he loved it.”

Customer Service 5 5.0
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