07/31/2022 , IA
I did not receive the email that had the tickets attached. I have called and sent emails to follow up and no solution is provided. Only emails with no tickets.
Thank you for reaching out. Your order receipt email will have information on how and when your tickets will be delivered. The ready-by date listed in the email indicates that tickets may be delivered at any time leading up to or on the date. The "Track My Order" button in the order receipt email allows you to find updates on the delivery status of the tickets.
You can also reach out to our fulfillment team for an update by using the contact information located below the ticket insurance information on your order receipt email.
If you are needing further assistance regarding your tickets, please contact us at [email protected] with the details of your issue along with your order number, phone number, and email address.
07/27/2022 , TX
07/24/2022 , OH
I still have not received my tics for Rage against the machine in Cleveland
Thank you for reaching out. Your order receipt email will have information on how and when your tickets will be delivered. You should have received an order receipt email with your order number and the ticket delivery information. If you haven't done so already, please check your spam and promotions folders as the order receipt emails will occasionally land in one of those folders instead of the main inbox.
The ready-by date listed in the email indicates that tickets may be delivered at any time leading up to or on the date. The "Track My Order" button in the order receipt email allows you to find updates on the delivery status of the tickets. You can also reach out to our fulfillment team for an update by using the contact information located below the ticket insurance information on your order receipt email.
07/22/2022 , CA
07/22/2022 , BC
07/22/2022 , WI
07/22/2022 , TX
07/22/2022 , MT
Too many Service charges… and I hate the protection option
Thank you for reaching out. The service fees help cover our company's operating costs and allow us to provide our customers with a safe and secure online ticket buying platform. We constantly monitor our fees in relation to other ticket marketplaces to ensure that we remain competitive while also keeping the fees as low as possible for our customers.
The ticket protection is optional for customers and is not required in order for a customer to place their order. The ticket insurance is provided by Allianz Global Assistance, which is a separate company from TicketSmarter. The ticket insurance provided by them covers your tickets if you are unable to attend your event for reasons like covered illness or injury, mechanical breakdown, traffic accident, airline delay, and weather emergency.
We hope that this information helps you with your future ticket buying experiences.
07/22/2022 , QC
07/22/2022 , NY
07/22/2022 , GA
07/22/2022 , TX
Easy, fast and better,
07/22/2022 , ON
Very quick and easy
07/22/2022 , TN
it was very easy to order tickets
07/21/2022 , UT
Great shopping experience
07/21/2022 , NC
Easy process id come back anytime for more tickets
07/21/2022 , GA
07/21/2022 , OH
Quick and easy
07/21/2022 , TX
07/21/2022 , MO
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