thepurecompany.com Reviews

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Carbon Filter Water Decanter
Carbon Filter Water Decanter
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Gosia - 04/09/2021

Love it!

My city water smells like a swimming pool with all the chlorine that's in it. We've used other decanters in the past but all were plastic. In searching for a non-plastic option I found this one. I love it! The filter does truly last all year, it makes my water taste great and it's very attractive. Once you get the handle of timing it out, you can make sure you're never out of water. The only time the slow filter bothers me is when I'm trying to make a large pot of soup and I have to wait, but other than that, I fill it a bit every other time I use it and I always have plenty. The other big plus for me is that it doesn't filter out the minerals and everything else. My husband used another brand that over purifies and that water tastes very "empty." I've had this filter for over 2 years now and it looks brand new as well.

Company Response

Gosia,

Thank you for your rave review! We are always looking to give our customers that 5 star service! We hope you will consider buying from us again in the future and we look forward to serving you!


Carbon Filter Water Decanter
Carbon Filter Water Decanter
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Rachel - 02/18/2021

No question- LOVE IT

You can't beat this price and quality. The fact it is gravity lead is a huge plus when your power goes out, which has recently occurs here in Texas. Only down size is the size. Any plans to produce larger capacity ones? I love this style far more than the competitor!


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Signature Carbon Filter
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aprilyoga - 01/22/2021

Love this filter. Water tastes great!

So glad I bought this filter. We have had it for 4months now and really love how the water tastes and that it removes most chlorine and metals. You do need to stay on top of filling it up as you use it but its worth it!


Carbon Filter Water Decanter
Carbon Filter Water Decanter
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J - 01/18/2021

RUST AND CHIPPING.

Context: I've had this decanter for about 1.5 years. This morning I noticed rust on the inner rim of the decanter and serious paint chipping. Spoke with a customer service agent and they told me they couldn't help me because it's been over a year (their warranty period.) First the agent said the chipped paint won't affect the decanter. Well, sure if you don't mind chipped paint sitting in your drinking water. Secondly, I was told that it's not rust, but merely discoloration. How interesting - rust colored "discoloration." Didn't offer any additional help nor exchange of any kind - and on top of that, I've been buying their expensive filters which are now useless since I'm wary of using a rusty decanter. For a company that prides itself on "healthy home solutions" and durability, I am highly doubtful of the quality of materials they use. Now I need to find an actual stainless steel filtering system.

Merchant Response

thepurecompany.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

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Signature Carbon Filter
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Madisonian - 01/18/2021

Works well for a few weeks, then flows very slowly

The filter worked well for me for a few weeks, but then the flow became very slow. I emailed customer service and they said I'll likely need to change the filter more often- every 2 to 3 months. I'm on city water without sediment so I'm not sure why the filter clogs so quickly. For the price of the filter, I'm not keen on the idea if having to replace it every 3 months.

Company Response

Hello there, 

We are sorry to hear your filters are not lasting as long as anticipated. There is a direct correlation between the filtration speed and longevity and the source water. If you would like to give us a call, we may be able to provide some tips. 

Warm Regards, 

Allergy Buyers Club


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