Sumo Lounge Reviews

4.5

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

2,774 Verified Customer Reviews

2,774 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

1845

(66.5%)

673

(24.3%)

202

(7.3%)

(1.4%)

(0.6%)

Why Trust
Verified Reviews?

Would Recommend

4.6

1914

637

182

Customer Service

4.5

SHOW DETAILS

1,750+

5-star reviews

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Emmy
10/12/2015

The product photos on your website are unnecessarily sexualized, and I really didn't appreciate that at all. However, I'm familiar with your products and have been happy with them in the past, so I chose to continue shopping. Otherwise, this would have been a huge deterrant.

Would Recommend

5/5

Would Buy Again

5/5

Company Response

Hi Emmy Thank-you for your feedback. We have been moving away from the "sexualized" image of our website and have been replacing photos and have a new photo shoot in the works for our entire range. We appreciate your feedback and hope that we did not offed you. Regards, Brad

John H.
10/08/2015 , PA

Return customer... great product and customer service has been great in the past.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

4/5

Delivery

5/5

Jim M.
10/08/2015 , CA

The only comment I have is that I did the online chat to find out what the dimensions of the shipping box were and I was told 4' x 4' x 5'. I almost didn't order because I wasn't sure I could get it into the car and home. I was very happy to see it was in a much smaller box. I believe they gave me the actual dimensions after it expands.

It would also be helpful to have pictures showing the products in the context of an actual room setting. I really didn't realize how big this was.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

4/5

Price

4/5

Delivery

5/5

Harrison F.
10/08/2015 , WA

Received an e-mail that my order was being processed. A couple of days later there were boxes on my front porch, no e-mail that they had been shipped, no tracking information, nothing.

Would Recommend

3/5

Would Buy Again

3/5

Product Satisfaction

4/5

Price

3/5

Delivery

4/5

Company Response

Hello Harrison Thank-you for your feedback. Checking your order I see that it was placed on Sept 30th. On Oct 1st it was shipped and an automated email was sent to the email address submitted with your order with the tracking information. We are now working on implementing text message notifications for the following: a. Order has shipped b. Order will be delivered tomorrow c. Order is on the truck for delivery d. Order has been delivered. We appreciate your feedback and hope you have a great day. Regards, Brad

Sean
10/08/2015 , ON

WAs great. Didn't receive tracking info so I wasn't sure of ship status BUT sorted it out using chat in just a few minutes.

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

4/5

Price

4/5

Customer Service

5/5

Delivery

4/5

Casey R.
10/07/2015 , KY

Sumo shipped my chair quickly, but Fedex took their sweet time in actually delivering it. Now that I have the chair, I love it.

Would Recommend

5/5

Would Buy Again

4/5

Product Satisfaction

5/5

Price

5/5

Delivery

4/5

Peggy M.
10/07/2015

I received an email offering this item at $99.00, however once into the order form can only get access to them at 149.00 with a $10.00 coupon.

Would Recommend

4/5

Would Buy Again

2/5

Merchant Response

Sumo Lounge tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Brandon T.
10/04/2015

Great!

Would Recommend

4/5

Would Buy Again

4/5

Anonymous Customer
10/04/2015

Thanks

Would Recommend

4/5

Would Buy Again

4/5

Sean R.
10/02/2015

it was simple, straight-forward and easy to navigate.

Would Recommend

4/5

Would Buy Again

4/5

Anonymous Customer
09/30/2015

thanks Great service and product!

Would Recommend

5/5

Would Buy Again

5/5

Anonymous Customer
09/30/2015

Screen gets sort of cluttered when trying to make an actual purchase.

Would Recommend

4/5

Would Buy Again

5/5

Steve F.
09/30/2015

Only issue is short on stock, USA site still has stock of colors, should be able to back order instead if not being able to select the option I want.

Would Recommend

4/5

Would Buy Again

4/5

Dustin O.
09/30/2015

Amazing chairs!

Would Recommend

5/5

Would Buy Again

5/5

Anonymous Customer
09/29/2015

Great

Would Recommend

5/5

Would Buy Again

5/5

Bryan C.
09/29/2015

It's always been great.

Would Recommend

5/5

Would Buy Again

5/5

Matt D.
09/28/2015

Awesome

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

William A.
09/28/2015

Checkout cart system is very difficult to use.
- I was banned from using the SEPTSALE coupon on a second order, which makes no sense. If it is a site-wide sale, the discount should work for all orders.
- I use LastPass to fill in forms, and this causes the "You supplied shipping info but same-as-billing was checked" error. Just ignore the shipping info in this case.
- Checking the "same as billing" checkbox removes the credit card info so I have to re-fill it.
- The OmiPlus isn't listed in the top nav bar.
- The carousel on the front page is difficult to click on with how fast it moved.
- Login via Facebook is broken. ("Require field app_id wasn't provided" error comes back from Facebook.)

Would Recommend

3/5

Would Buy Again

4/5

Merchant Response

Sumo Lounge tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

Sebastien T.
09/27/2015 , QC

Rapid delivery :)

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

4/5

Price

4/5

Delivery

5/5

Mario C.
09/27/2015 , ON

IT WAS VERY USER FRIENDLY

Would Recommend

5/5

Would Buy Again

5/5

Product Satisfaction

5/5

Price

5/5

Delivery

5/5

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Sumo Lounge Reviews

Overview

Company Reviews Reviews

2,774 Verified Customer Reviews

2,774 Customer Ratings and Reviews

4.5

Why Trust Verified Reviews?

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