"This order is for our home in Soldotna Alaska! I say ALASKA. Free shipping is not available to our home here, so it forced me to have it delivered to my Mothers in Sun City Arizona.
Here is what I know, On 12-09-18, there were some heavy boxes (number ?) left at her driveway at a retirement community. The friend across the street has access to my Moms home and put the packages into moms garage. My mother told me over the phone on the 9th about the, I guess two packages but she never confirmed they were from SCW or did she verify the contents. I will later have to coach my 83 year old mom to try and verify the order. I will not travel there till 2-22-19 and can also verify the order again then. On 3-11-19 my wife and I will fly back to Alaska with the order in our luggage. I work on the North Slope of Alaska, two weeks on then with two weeks off rotation, so it could take me a few months to install this system. Keep in mind our winter runs longer and some equipment is outside. I think it may take till mid June when it is all up and running. Sorry but that's reality. I suppose there is a time limit for returns and customer service, so I'm just screwed again living in Alaska. Maybe SCW will work with me or confirm the worse. They have not responded to my issue of delivery or installation time, only to say, it could be returned from my Mothers place if so be."