This is a third and final update: As you can see below, I had a lot of trouble at first. However, once Michael R. got on the case, everything was taken care of. He called and/or emailed me frequently to update me. And the problem (due to UPS) was finally resolved. I was really impressed with his persistence and concern. He even sent me an apology gift :-). I would definitely do business with them again. This is an update of my earlier review (see below). After my continuing problems with the UPS bill, someone apparently higher up took over my case (Michael R.). He has been exceptionally responsive and has kept in frequent contact with me via both telephone and email to keep me updated on his correspondence with UPS. It now appears that the problem has been with UPS, not iPromo. I've upgraded to 3 stars; I'm awaiting final confirmation that UPS's "system error" which led me to being being billed the additional shipping charge, is resolved. I've been very impressed with the way Michael has been handling the case. More to come. (Original Review) When I original ordered some branded flash drives, they were extremely helpful. The flash drives that arrived were a little cheaper looking than I had hoped, but not too bad. The reason for my one-star review is that after paying my bill in full, including a shipping charge, I started getting letters from UPS telling me that I owed $182.57 for shipping. I immediately called and spoke to Julietta in customer service. She assured me it was a mistake, that the UPS bill should have gone to them. She told me to disregard it. I did, and soon after, received another bill from UPS, this time adding a late charge. I contacted Juliet again and she assured me that she would take care of it. I asked her to please send me a copy of whatever she sends to them and their response. She said she couldn't do that because they will be sending them payment with their account info on it. What she did instead was send me a copy of the email she sent to Santiago, asking him to have the attend invoice moved to their account. That was February 26. I thought that was the end of it. It wasn't. This morning (March 21) I found a voice mail on my phone from UPS, telling me again that my account is past due. This is ridiculous. I will never do business again with a company that doesn't know how to bill properly and apparently, doesn't pay their bills in a timely manner, causing their suppliers to bill their client for what the company owes.