intlairtool.com Reviews

About this Company

International Air Tool & Industrial Supply Company supplies high-performance pneumatic tools, diaphragm pumps, chain hoists and repair services to industrial manufacturing facilities worldwide. Our clients range from shipyards, aerospace plants, and metal foundries, to sheet metal shops, assembly plants, and oil platforms.

International Air Tool is Southern California's premier distributor of production grade pneumatic tools for use in harsh environments. We represent only the highest quality manufacturers and pride ourselves on our ability to quickly help our customers solve their air tool related challenges. 

Our philosophy is simple: Offer top quality products at reasonable prices, provide unparalleled technical support, and back it all up with outstanding customer service.

At International Air Tool Co., we believe that proper tool selection can have a dramatic impact on the finished quality of your work. Therefore, we strive to help our customers choose the right pneumatic tool for the job the first time around. We are a family run business committed to upholding the highest standard of ethics in all our proceedings. Moreover,  our extensive experience in distribution allows us to serve customers located: regionally, nationally, and abroad.  

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

611 Verified Customer Reviews

611 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
488
(79.9%)
4 Shopper Approved - Review Star
100
(16.4%)
3 Shopper Approved - Review Star
16
(2.6%)
2 Shopper Approved - Review Star
2
(0.3%)
1 Shopper Approved - Review Star
5
(0.8%)

Customer Service
4.5
5 Shopper Approved - Review Star
8
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
250+

5-star reviews

9 years collecting reviews

About this Company

International Air Tool & Industrial Supply Company supplies high-performance pneumatic tools, diaphragm pumps, chain hoists and repair services to industrial manufacturing facilities worldwide. Our clients range from shipyards, aerospace plants, and metal foundries, to sheet metal shops, assembly plants, and oil platforms.

International Air Tool is Southern California's premier distributor of production grade pneumatic tools for use in harsh environments. We represent only the highest quality manufacturers and pride ourselves on our ability to quickly help our customers solve their air tool related challenges. 

Our philosophy is simple: Offer top quality products at reasonable prices, provide unparalleled technical support, and back it all up with outstanding customer service.

At International Air Tool Co., we believe that proper tool selection can have a dramatic impact on the finished quality of your work. Therefore, we strive to help our customers choose the right pneumatic tool for the job the first time around. We are a family run business committed to upholding the highest standard of ethics in all our proceedings. Moreover,  our extensive experience in distribution allows us to serve customers located: regionally, nationally, and abroad.  

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C
Shopper Approved - Verified Customer CLAUDIA R.
11/15/2017

its a good service

Would Recommend
5/5
Would Buy Again
5/5

P
Shopper Approved - Verified Customer Poch H.
10/13/2017 , Santiago

Thanks, well done

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
10/13/2017

fast response

Would Recommend
5/5
Would Buy Again
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
09/29/2017

What a breeze!! Thank you!!

Would Recommend
5/5
Would Buy Again
5/5

S
Shopper Approved - Verified Customer simon G.
09/26/2017

Web shopping was OK.
Your system would not accept my credit card for some reason although I might have done something wrong or the credit card expiry date is this month.

please send an invoice for the goods so I can pay online EFT

Would Recommend
3/5
Would Buy Again
3/5

S
Shopper Approved - Verified Customer Steve B.
09/25/2017

Quick response and shipping.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
4/5
Price
3/5
Delivery
5/5

B
Shopper Approved - Verified Customer BLANCA E.
09/18/2017

VERY EASY TO PLACE AN ORDER ONLINE

Would Recommend
5/5
Would Buy Again
5/5

G
Shopper Approved - Verified Customer Grant L.
09/15/2017

I'm satisfied. I'm not an expert so I found the combinations of filter, regulator, lubricator a little difficult.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
4/5
Delivery
4/5

D
Shopper Approved - Verified Customer DEBRA A.
08/25/2017 , VA

VERY SATISFIED

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
08/25/2017

Best Price on the net.

Would Recommend
5/5
Would Buy Again
5/5

T
Shopper Approved - Verified Customer Tim
08/16/2017 , ON

Your product information is wrong on the DOTCO inline grinder model 10L1080-36. It says it has 1/4" air inlet. It most deffinetly does not!! It has and 1/8" air inlet and is completely useless to me. Very disappointing waiting almost 3 weeks to open my package and find an almost $600 paperweight.

Would Recommend
1/5
Would Buy Again
1/5
Product Satisfaction
1/5
Price
1/5
Delivery
1/5

Company Response

Dear Tim:

So sorry for the troubles! We pulled our product information directly from the manufacturers catalog. Check it out below:

https://www.intlairtool.com/content/10L1080-36.PNG

We want you to be happy at all costs. We will call our our factory representative right away and try to get to the bottom of this. In the meantime, if you need to return the tool immediately, we understand. Please contact customer service at 800-608-5210 and reference your original order number. We will provide you with a return authorization, give you our shipping account number, and provide you with a full refund once we get the tool back.

Thanks for your understanding and we will be in touch just as soon as we have a straight answer from the manufacturer.

Best Regards,

Mark Schieber
President and CEO
International Air Tool Co.

S
Shopper Approved - Verified Customer Sam S.
07/27/2017

Very Simple and excellent details on product!

Would Recommend
5/5
Would Buy Again
5/5

K
Shopper Approved - Verified Customer KARLA
07/25/2017

VERY FAST AND QUICKLY

Would Recommend
5/5
Would Buy Again
5/5

E
Shopper Approved - Verified Customer Eric L.
06/20/2017

It took several attempts to enter info and pay. Almost went somewhere else. would not let me create and account, site kept returning to previous page. I had to check out as a guest. Also waiting to see if product is as described, since the specs listed for this model number are different from other distributer descriptions of same product number.

Would Recommend
3/5
Would Buy Again
4/5

Y
Shopper Approved - Verified Customer You H.
06/14/2017

Had to input my contact information multiple times before placing an order. Your billing system would not prompt me for the error - only displayed incorrect information and an error had occurred. (can you be more specific - example wrong card number, wrong bill address, wrong ship address, wrong email...etc.

Would Recommend
3/5
Would Buy Again
4/5

Company Response

Dear Troy:

Thanks for your comments.  We noticed a big increase in customers experiencing troubles with the checkout process over the past few weeks. We decided to switch payment processors just this morning to resolve the issue. I did log into the previous processors portal last night and saw where you were struggling to check out.  My apologies.

To reiterate we have now switched to a new processor with a streamlined checkout process so you should not receive error messages moving forward. Thanks again for your business, we appreciate you and sorry again for the troubles.

Best Regards,

Mark Schieber
Owner / Founder
International Air Tool Co.

R
Shopper Approved - Verified Customer Robert F.
06/12/2017

We are happy with our shopping experience so far so long as the goods arrive when they say

Would Recommend
5/5
Would Buy Again
5/5

M
Shopper Approved - Verified Customer mark
06/09/2017

Amazing Customer Service and Super Fast Shipping.

Would Recommend
5/5
Would Buy Again
5/5

M
Shopper Approved - Verified Customer maureen
05/18/2017

extremely easy to navigate

Would Recommend
5/5
Would Buy Again
5/5

B
Shopper Approved - Verified Customer Barry C.
05/05/2017

Easy website to navigate and place order.

Would Recommend
5/5
Would Buy Again
5/5

M
Shopper Approved - Verified Customer Maria M.
04/28/2017

VERY GOOD.

Would Recommend
4/5
Would Buy Again
4/5

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