gearhead.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

6,419 Verified Customer Reviews

6,419 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
4917
(76.6%)
4 Shopper Approved - Review Star
1119
(17.4%)
3 Shopper Approved - Review Star
298
(4.6%)
2 Shopper Approved - Review Star
45
(0.7%)
1 Shopper Approved - Review Star
40
(0.6%)

Customer Service
4.1
5 Shopper Approved - Review Star
135
4 Shopper Approved - Review Star
43
3 Shopper Approved - Review Star
33
2 Shopper Approved - Review Star
8
1 Shopper Approved - Review Star
17
SHOW DETAILS

5-star reviews
4,500+

5-star reviews

6 years collecting reviews
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D
Shopper Approved - Verified Customer Duane C.
08/02/2014 , OK

QUICK WEBSITE EASY TO NAVIGATE AND THE BEST PRICE

Would Recommend
5/5
Would Buy Again
5/5

P
Shopper Approved - Verified Customer Patrick D.
08/02/2014 , AK

If all is true and as represented we'll send and add business.
Thanks!

Would Recommend
5/5
Would Buy Again
5/5

H
Shopper Approved - Verified Customer Hunter C.
08/02/2014 , TX

it was greta!

Would Recommend
5/5
Would Buy Again
5/5

W
Shopper Approved - Verified Customer William W.
08/01/2014 , TX

It would be helpful if you had a reference to other parts needed for an item (In this case, pistons)... such as needle bearings, etc....

Would Recommend
3/5
Would Buy Again
4/5

J
Shopper Approved - Verified Customer Jeremy B.
07/31/2014 , CO

I have two major complaints. First, on my previous order, it shipped UPS and then was given to USPS supposedly at the request of gearhead which caused the package to show up a day later than the delivery date that UPS said which really made me mad, especially after USPS proceeded to squish the heck out of the package which didn't even have any packaging material in it to protect it.

My second major complaint is that upon creating an account and placing an order, an e-mail was sent to me with my password in plain text suggesting that my password is stored on the gearhead website in plain text. Passwords should NEVER be stored in plain text! If a hacker was to attack the site and get the customer database, they would also get the passwords in plain text which could cause serious problems for both the customers and gearhead.com. Please hash and salt your passwords!!!

Would Recommend
1/5
Would Buy Again
1/5

Company Response

Jeremy we appreciate your feedback. We don't usually switch shipping carriers like that so we apologize for the switch on you. As for your account password, it is definitely hashed and salted in our system and not stored in plain text. We are built on one of the largest and secure e-commerce platforms around so rest assured your password is safe. Thanks!

S
Shopper Approved - Verified Customer Simen F.
07/30/2014

so far so good. just woried about shipping speed

Would Recommend
4/5
Would Buy Again
4/5

J
Shopper Approved - Verified Customer josh L.
07/30/2014 , MN

fast service

Would Recommend
5/5
Would Buy Again
5/5

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