electricbikecompany.com Reviews

4.8 Overall Satisfaction Rating

Based on 38 Ratings

5
31 (81.6%)
4
6 (15.8%)
3
1 (2.6%)
2
0 (0%)
1
0 (0%)
31 5 stars in a row

Customer Service

5 Average

5
(11)
4
(0)
3
(0)
2
(0)
1
(0)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

electricbikecompany.com

About Us

THE ELECTRIC BIKE COMPANY DIFFERENCE
  • Built entirely in Newport Beach, Calif., USA
  • Made to order and completely customizable, from color to branding to accessories https://electricbikecompany.com/color-customizer/step-1-pick-model/
  • Factory direct to consumer business model, meaning no unnecessary markups like those that are placed on imported e-bikes
  • Five-year warranty on the battery
  • 10-year warranty on the motor and frame
  • 30-day money back guarantee, no questions asked
  • Ships fully assembled to your door at no cost to our customers

G

Gene
6 days ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"The shopping experience was very easy. They also offer many videos online and any questions are easily answered."
Gene has reviewed 1 product. Click to view Click to hide

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Very pleased

I am Very pleased with this purchase. Excellent workmanship, excellent out-of-box experience, and excellent performance.

Public Comment

Thank you Gene, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new model C cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
P

Patrick
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great service and product, from beginning to end."

Public Comment

Thank you Patrick, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new e-cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
T

T.M.
2 weeks ago , AZ

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Outstanding bike. I can't describe how much fun it is. Peddle assist and straight throttle. That's only half the experience. The other half is very supportive and responsive assistance from the maker. This bike Rocks and so does the staff!!! Thank You!!!"
CustomerService
5/5

Public Comment

Thank you T.M, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new e-bike cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
J

Johannes
2 weeks ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great customer service and a really great bike!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
Johannes has reviewed 1 product. Click to view Click to hide

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This is a GREAT bike!

Public Comment

Thank you Johammes, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new model C cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staf

R

Ryan
2 weeks ago , IA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"The whole process, from ordering to delivery, was as smooth as butter! Christina was a pleasure to work with - she kept me regularly informed of the progress of my order and made sure I was a happy customer! I wouldn't hesitate to order from the Electric Bike Company again!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
4/5
Ryan has reviewed 1 product. Click to view Click to hide

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Excellent step-thru electric bike!

Incredible value for the price!! This is a well-built, stylish e-bike, and the attention to detail is unparalleled. Solid purchase!

Public Comment

Thank you Ryan, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new Model S cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staf

S

Sandy
2 weeks ago , NC

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great buying experience. Very knowledgable and courteous. Most comfortable seat ever!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
B

Barb
2 weeks ago , MN

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Excellent experience - love my bike SO much. Great quality. A joy to ride. The seat is so comfortable. It was easy to figure out how to unpack it and ride it for the first time. I cannot say enough good things about this bike. "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Barb has reviewed 1 product. Click to view Click to hide

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My experience was awesome from the ordering process to delivery. Everything went smoothly and exactly as I was told that it would. The bike is exactly how it is described and the quality is very evident.

Public Comment

Thank you Barb, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new model S cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staf

F

Francesca
2 weeks ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"We love our bikes!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
5/5
Delivery
5/5
Francesca has reviewed 1 product. Click to view Click to hide

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We appreciated getting this charger so quickly!

Public Comment

Thank you Francesca, for the wonderful words. It is truly a team effort! We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff

M

MICHELLE
2 weeks ago , MO

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Very satisfied with customer service and how quickly they responded to my questions. My Beach cruser is beautiful and I was very pleased with the care they took in packing it. I also love that I had little to no assembly. However delivery service was a issue. My bike sat 100 miles away for 4 days and then when it was 75 miles away I called and they said it was gonna be delivered in 4 more days. I had to go pick it up on the day I was suposed to receive it. As for the quality of my bike, its amazing! Quality parts and the ride says it all! I would strongly suggest anyone that is looking for a quality E- BIKE look at ELECTRIC BIKE CO. I have been riding to work and I would love a T-shirt to advertise your company! Thank you all so much for this beautiful bike. "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
3/5

Public Comment

Thank you Michelle, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new e-bike cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
J

John
2 weeks ago , WI

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Its F n Great!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
John has reviewed 1 product. Click to view Click to hide

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I will probably be purchasing another can holder in the future.

Public Comment

Thank you John, for the wonderful words. It is truly a team effort!  We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff

H

Hollace
2 weeks ago , OH

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I can't say enough about this company. From questions before purchase to the actual delivery and set-up of the bike, all of the representatives have been outstanding. I received additional items to compensate for the change from shipping cost to free shipping, and the alarm by the coupon code. I tried other bikes, actually traveling two hours to try a sample. The build of the other well know model was not as good as the EBC bike and comfort not nearly as good as EBC. Love it! And, actually accomplished the outstanding build here in USA, not just a re-boxed bike shipped from China. Very happy."
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
Hollace has reviewed 1 product. Click to view Click to hide

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Very happy with my Y.

My bike arrived just as ordered. Waiting for it to completely charge. Had some questions and Josh responded within minutes. Very happy with everything so far.

Public Comment

Thank you Hollace, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new Model Y cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff

D

Douglas
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Great ordering process and the bikes are great "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Douglas has reviewed 1 product. Click to view Click to hide

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The ride is awesome, bike looks amazing and gets lots of compliments.

Public Comment

Thank you Douglas, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new Model C cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff

R

RJ
2 weeks ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Look no further, I spent a year reading and watching ebike reviews, the Electric Bike Company's eBike is solid. The standard offering is vastly superior than the competition, online product support is awesome too."
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
4/5
RJ has reviewed 1 product. Click to view Click to hide

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A year of deliberating and no remorse

<b>THE DECISION</b> <br> It took me 1 year to make the decision and I have no buyers remorse at all. Why it took a year to make a decision:<br> (1) I wanted an ebike that had front and rear lights as a standard feature,<br> (2) a comfortable seat,<br> (3) minimal assembly,<br> (4) price point had to be reasonable,<br> (5) fit for commuting on paved roads, (6) also didn’t want to deal with many gears or pants getting caught in chains. <br><br> A side consideration was that I didn’t want the bike to look like a racing bike or an off road mountain bike, as my sole purpose is to commute to work (5 miles each way). <br><br> <b>THE ORDERING</b> <br> Smooth, even with post order changes. I thought I configured everything that I wanted but added the Suntour seat post for additional comfort, particularly after seeing videos on it. I thought the process would be hectic and arduous but I was pleasantly surprised at how easy it was to use their chat system, and have the additional item configured with the bike. I received a photo of the finished product which was encouraging and disappointing. It was exciting to see the completed ebike but disappointing that I had to wait for delivery, this is not a problem with EBC but rather eagerness to want it now. <br><br> <b>RECEIVING and RIDING</b> As advertised, the ebike is fully assembled, the videos at their FAQ are helpful but I found “gold”, lots of useful information at their electricbikecompany.com/contact page that has the Quick Start and User Manuals, LCD Manual and more. <br> Adjustments were easy, four items to adjust:<br> (1) handle bar,<br> (2)steering wheel,<br> (3) seat, and<br> (4) LCD display <br><br> I also adjust the bolts everyday for one week to make sure everything settles in and is tightened. If you order a basket I’d recommend re-tightening the screws too. <br><br> The first ride was exciting particularly with the PAS, it really zooms, also take their advice and use PAS level 1-3 to start, and get familiar with the braking. I found roughly 60% pressure on right/rear break and 40% pressure on left/front brakes keeps the bike in good stopping control. After charging the battery, I also take the battery inside the house so it doesn’t have to contend with garage temperatures at night, probably overkill to do this, but I like the fact that I can slide the battery out to do this. While parked at lunch areas or pushing bike thru office, I get a lot of compliments and glances. The tan leather seats really do stand out, but I also realize I probably won’t ride in the rain to protect the leather from water damage and stains. The bike itself is deceiving larger than expected, being 5’8” it’s a comfortable fit, I like the upright seating position. The bike seems longer than a comparable mountain bike. <br><br> <b>OVERALL</b> I looked at bikes from Stark, Rad Bicycle, Super 73, Pedego, Juiced, and many others from local bike shops, and read many articles on electric bikes. Other ebikes would need optional equipment to be added to complete with the standard offering at EBC, and others are priced significantly more than EBC bikes. After a year of deliberating, I came to the conclusion that the standard features with the Model C ebike from Electric Bike Company fit all my criteria. Best purchasing decision and no buyers remorse.

Public Comment

Thank you RJ, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new ebike cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
S

Stacy
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"great company, great product, great customer service"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Stacy has reviewed 1 product. Click to view Click to hide

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I love my bike!

Public Comment

Thank you Stacy, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new Model Y cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
G

Gene
2 weeks ago , MD

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I've only had the bike for a day so take my review with a grain of salt. I am really enjoying it so far. The few issues I have are that the grips I got are a little slippery and the minimal documentation. The display usage is also a little involved from what I've seen and read but once I start using it, it may be fine. It also took a month for me to get mine but since it was custom built I'm ok with the wait. "
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
CustomerService
5/5
Delivery
3/5

Public Comment

Thank you Gene, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new e-bike cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
J

John
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"I just received my delivery, the box was damaged and delivery driver and I looked best we could and due circumstances couldn't open box because had to deliver to another location now that I have it, hoping no hidden damages. I took photo of box as driver unloaded it."
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
4/5
Price
4/5
Delivery
3/5

Public Comment

Thank you John, for the wonderful words. It is truly a team effort! We are so happy you were able to get everything you wanted in your new e-bike cruiser. We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
A

Angela
2 weeks ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"It was great."
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5
Angela has reviewed 1 product. Click to view Click to hide

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Great seat.

Super comfy.

Public Comment

Thank you Angela, for the wonderful words. It is truly a team effort!  We would love to get an image of you on your bike and if you can a quick 1min video of you enjoying your ebike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at info@electricbikecompany.com and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC Staff
J

Joe
2 weeks ago , CA

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"good"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
Joe has reviewed 1 product. Click to view Click to hide

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The Electric Bike Company is simply the best. You should buy one (or morbikes and enjoy it.

A

Anonymous Customer
2 weeks ago , TN

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"Just what I needed"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5
E

Erik
2 weeks ago , IN

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

"awesome service!"
Recommend this Company
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
CustomerService
5/5
Delivery
5/5
Erik has reviewed 1 product. Click to view Click to hide

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great product

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