coffeebeanery.com Reviews

About this Company

Coffee Beanery opened its first stores in the United States in 1976, before the American public knew the term "specialty coffee." In the 40 years that have followed, Coffee Beanery continues to build its brand and franchise organization on the principles of time-tested and honored traditions and values. Exceptional coffee, a warm relaxing environment, and a corporate culture that embraces its franchisees with every opportunity to succeed exemplify these values. Today, Coffee Beanery has over 75 locations throughout the world, with 22 locations internationally and is recognized as an industry leader for its unique family business approach and commitment to quality. Visit www.coffeebeanery.com for more information.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

5,843 Verified Customer Reviews

5,843 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
4813
(82.4%)
4 Shopper Approved - Review Star
695
(11.9%)
3 Shopper Approved - Review Star
245
(4.2%)
2 Shopper Approved - Review Star
50
(0.9%)
1 Shopper Approved - Review Star
40
(0.7%)

Delivery Time
4.9
5 Shopper Approved - Review Star
1492
4 Shopper Approved - Review Star
115
3 Shopper Approved - Review Star
33
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
8
Customer Service
4.5
5 Shopper Approved - Review Star
91
4 Shopper Approved - Review Star
5
3 Shopper Approved - Review Star
8
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
5
SHOW DETAILS

5-star reviews
4,500+

5-star reviews

About this Company

Coffee Beanery opened its first stores in the United States in 1976, before the American public knew the term "specialty coffee." In the 40 years that have followed, Coffee Beanery continues to build its brand and franchise organization on the principles of time-tested and honored traditions and values. Exceptional coffee, a warm relaxing environment, and a corporate culture that embraces its franchisees with every opportunity to succeed exemplify these values. Today, Coffee Beanery has over 75 locations throughout the world, with 22 locations internationally and is recognized as an industry leader for its unique family business approach and commitment to quality. Visit www.coffeebeanery.com for more information.

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R
Rick A.
07/28/2016

Your staff is always very helpful, professional and concerned. They are the best!

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

B
Beth W.
07/28/2016 , MI

I wish you had a pickup option for people who are local. It would save me time and money to be able to pick it up since I live in Flushing, MI.

Product Satisfaction
5/5
Delivery
3/5

Merchant Response

coffeebeanery.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

B
blzzard22
07/28/2016

I struggled for two years with poor customer service from my old coffee vendor and finally found Coffee Beanery. Shipments are prompt and my orders are always filled accurately. Thanks for consistently good service!

Product Satisfaction
5/5
Delivery
5/5

A
Amanda
07/28/2016 , NJ

I love the banana nut cream coffee. It's going to be ordered on a consistent basis.

Product Satisfaction
5/5
Delivery
5/5

M
Michelle G.
07/28/2016

Stacy and Jaenelle are awesome, very helpful and informative. I only have one suggestion. On the website, when you are out of a product, the product does not show up. I would suggest showing the product with a "sold out" across it so there isn't any confusion. At first, I thought my favorite product was discontinued until I was informed it was simply sold out. I contacted CB and they informed me they were simply sold out due to a large order. Stacy was kind enough to send me a note once the product was available so I didn't have to keep checking back. The CB team is awesome!!

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

B
Bill G.
07/28/2016 , MI

I had some trouble navigating the order page at first, but a few calls (I am a slow learner!) and the ladies got me on the right track. I enjoy the promotions and, of course, the product.

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Thank you so much for your review! I am so glad that you have learned our site. Also, check you e-mail next week for a super secret & super awesome sale for our 40th anniversary!

T
Teresa
07/28/2016 , VA

I love the Amaretto flavored coffee. I have tried it from numerous suppliers and your's is the best.

Product Satisfaction
5/5
Delivery
5/5

J
Judy
07/28/2016 , IL

If you grind more than a few days at a time coffee becomes stale

Product Satisfaction
4/5
Delivery
5/5

Company Response

Judy, that is absolutely true. Ground coffee exposed to air should be used immediately. If you keep ground in an airtight container they will last much longer. We recommend buying whole bean coffee and grinding fresh each morning for the best taste.

F
Felisa
07/28/2016 , PA

One of my favorite sites to purchase coffee!!! Always delivered fast and fresh. Never disappointed. keep up the good work. KUDOS!!!

Product Satisfaction
5/5
Delivery
5/5

A
Anonymous Customer
07/28/2016

Good experience but shipping cost were high

Product Satisfaction
4/5
Delivery
4/5

A
Anonymous Customer
07/28/2016

The return women (sorry, I can't remember her name) was helpful and very nice.

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

V
Vanessa
07/28/2016 , PA

Coffee Beanery is great! Wherever I've had a question their customer service was so helpful. It's hard to find flavored Swiss water processed decaf (which doesn't use tons of chemicals to make it decaf), and theirs tastes amazing!

Product Satisfaction
5/5
Delivery
5/5

Company Response

Vanessa, We are so happy that you love our Swiss Water Process Decaf. We care about giving you the best product so all of our Decaf Coffee is decaffeinated using the Swiss Water Process. This Process is the only 100% chemical free decaffeination process that delivers coffee that is 99.9% caffeine-free while protecting the unique origin characteristics and flavor.

W
Westie O.
07/28/2016 , TN

I love getting my coffee this way and the flavors you offer are wonderful.

Product Satisfaction
5/5
Delivery
5/5

C
Carolyn
07/28/2016

Coffees are greeeat!

Product Satisfaction
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
07/28/2016

having to go back to top of the page everytime is slowing the order process down


A
Shopper Approved - Verified Customer Anonymous Customer
07/28/2016

Had trouble finding decaf Toasted Almond because I didn't know what SWP meant and you didn't just say Decaf on the page.


B
Shopper Approved - Verified Customer Brittany
07/27/2016

Awesome company! This is by far my favorite coffee. I will never shop anywhere else.


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