04/04/2022 , AK
Long production and shipping times, and a unplanned $150 shipping fee. The fairings where made in China then shipped to CA. Shipped from CA to FL, which I had the tracking number for. Then from FL to AK, which for some reason I didn't receive the tracking number for. The fairings shipped as 2 packages and I have only received 1 of them, which the gas tank cover was damaged. Now I am trying to get the broken gas tank cover replaced and find/replace the missing side fairings. So far this +$1000 experience hasn't been worth it. If there is a way to have the fairings go from CA to AK instead of CA to FL to AK, this would have reduced shipping time, costs, and the chances of missing/damaged product.
I contacted usps about the missing fairings and was able to receive them in. However this should have been done by the company, not by the customer. I also summited a ticket to replace the broken gas tank cover. Summiting a ticket is too confusing, asking things like what department and what person the ticket should go to, like I know who it needs to be sent to. Even then, the ticket didn't go through, so a few weeks later I contacted them more directly. After the new gas tank cover was sent, I received an email asking to update my review in a positive way, and even stated ways to do so. This is bad customer service, especially since I didn't even have the replacement gas tank cover in yet.
02/10/2022 , MA
Save your money. Not worth what they charge. It's the same generic cheap bolt kit you can buy anywhere online. They spent more time making the Instructions than they did making the actual bolt kits. I bought for a 2014 gsxr 600
02/06/2022 , Az
From Sunday, December 5, 2021 to February 6, 2022 I didn't receive nothing where is my package I need my money back?
Everything was fast
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