Springfreetrampoline.com.au Reviews

About this Company

Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!

Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

3,813 Verified Customer Reviews

3,813 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
2609
(68.4%)
4 Shopper Approved - Review Star
910
(23.9%)
3 Shopper Approved - Review Star
270
(7.1%)
2 Shopper Approved - Review Star
11
(0.3%)
1 Shopper Approved - Review Star
13
(0.3%)

Delivery Time
4.8
5 Shopper Approved - Review Star
728
4 Shopper Approved - Review Star
86
3 Shopper Approved - Review Star
30
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
7
Product Satisfaction
4.8
5 Shopper Approved - Review Star
705
4 Shopper Approved - Review Star
126
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
9
Customer Service
4.3
5 Shopper Approved - Review Star
50
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
6
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
4
SHOW DETAILS

5-star reviews
2,500+

5-star reviews

6 years collecting reviews

About this Company

Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!

Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.

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A
Shopper Approved - Verified Customer Angie L.
09/26/2015 , NSW

Very easy product to order online with very helpful online chat advice available... The only downfall for me was no installation service available for my area.

Product Satisfaction
5/5
Delivery
5/5
8x11ft Medium Oval Trampoline with Safety Enclosure
8x11ft Medium Oval Trampoline with Safety Enclosure
Read more reviews about this product

09/26/2015

This is the second SF we have bought my husband assembled on his own... careful reading of instruction manual is essential Video instruction is misleading and not to be used on its own.


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Shopper Approved - Verified Customer Samantha M.
09/23/2015 , VIC

Very difficult to get the addresses to autofill - wouldn't put in the state and postcode - had to attempt a few times


S
Shopper Approved - Verified Customer Scott L.
09/20/2015 , WA

we ordered the Medium Oval for our 12 yo daughter, who is a gymnast, and it arrived promptly and in good order. The design and construction are to a high standard. My eldest son and i were able to assemble the trampoline in about 2 hours. Clipping the springs under tension being the only real challenge. My daughter loves it and i like the space saving design and black material and netting.which reduces the visual intrusion in the yard.

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

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Shopper Approved - Verified Customer Neil M.
09/20/2015 , NSW

Previous contact for trampoline parts resulted in wrong parts supplied and poor follow up and limited product knowledge.

Company Response

Hi Neil We're sorry you didn't have a great experience with ordering parts. We'd love to get in touch and ensure you have the correct information you need. Let us know if you would like a call?

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Shopper Approved - Verified Customer Jemma R.
09/20/2015 , SA

Great


K
Shopper Approved - Verified Customer Kiron B.
09/19/2015 , VIC

You say it will cost172.73 to Install the tramp, but delivery is72.73. Are you trying to double charge? Surely, the installer should pick up and install hence why you have charged172.73 which is100 for install ($50 an hour?) and then the delivery fee? I have chosen to pick up due to the fact that I was going to be charged extra.

Product Satisfaction
5/5
Delivery
5/5

Company Response

Hi Kiron We strive to provide our customers with an efficient and professional service which is why effectively our installer delivers the trampoline to you on the day of install. We are more than happy to arrange for our external freight company to deliver the trampoline before the date of install at the customer's request. Please don't hesitate to get in touch with us on 1800 586 772.

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Shopper Approved - Verified Customer Julian L.
09/18/2015 , NSW

Wanted to order some rod sockets but will do that during business hours - I hope to add 3 sockets to this delivery. Julian


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Shopper Approved - Verified Customer Jason A.
09/16/2015 , VIC

Great assembly instructions made it quick and easy to assemble and start bouncing.

Product Satisfaction
5/5
Delivery
4/5

J
Shopper Approved - Verified Customer Janet G.
09/16/2015 , QLD

Website slow and constantly glitched when purchasing.

Product Satisfaction
5/5
Delivery
3/5

M
Shopper Approved - Verified Customer Madeleine F.
09/16/2015 , ACT

Fine


M
Shopper Approved - Verified Customer Michael B.
09/15/2015 , QLD

hopefull 3-5 days as birthday party next weekend

Product Satisfaction
5/5
Delivery
5/5

J
Shopper Approved - Verified Customer Joanna N.
09/15/2015 , NSW

great. So glad paid for installation. Money well spent!!

Product Satisfaction
5/5
Delivery
5/5

D
Shopper Approved - Verified Customer David C.
09/15/2015 , NSW

Trampoline arrived on time as stated. Looking forward to putting it to good use.

Product Satisfaction
5/5
Delivery
5/5

Company Response

Thanks for the feedback David. Apologies our site wasn't as speedy as it should be. Should you have any further issues, don't hesitate to get in touch.

W
Shopper Approved - Verified Customer wasana U.
09/15/2015 , WA

Excellent service.

Product Satisfaction
5/5
Delivery
5/5

E
Shopper Approved - Verified Customer Evelyn G.
09/15/2015 , QLD

a


M
Shopper Approved - Verified Customer Mark G.
09/14/2015 , WA

All good


A
Shopper Approved - Verified Customer Alison W.
09/12/2015 , NSW

Easy to use and understand and quick


A
Shopper Approved - Verified Customer Adam &.
09/10/2015 , TAS

Very straight forward! Thank you ;-)


B
Shopper Approved - Verified Customer brett P.
09/09/2015 , NSW

thank you


L
Shopper Approved - Verified Customer Lauren K.
09/08/2015 , ACT

good


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