“I bought from Regal strictly because of CW. He was extremely patient, and assured me about my order and shipping. He didn't have my flooring in stock and told me so. Honesty.. wow! He did everything he told me he would. When I received my shipment the molding did not match my floor... like I thought it would. Even though it was the CORRECT molding they shipped me, CW stopped what he was doing and pull a sample of my order from his location and agreed with me. He went to bat and I received a full credit for my molding! You just don't find people like that anymore! Be sure to ask for CW! It reasons like him... I will order from them again and again... and sing their praises!”
“I worked with CW and I just wanted to let you know how pleased I am with my order! He was so helpful, had the best pricing and sent the material quickly! It arrived today! I was hoping it would arrive by tuesday and was so very excited when i got my tracking number late last night, and then called the shipping company immediately to schedule delivery, they said they would deliver today! Not only did it come on time, but the driver put it neatly in the garage even though no one was on site to receive it. Usually those drivers give attitude when they can't just offload onto the curb, but this delivery service was fantastic! The material is beautiful and the transaction was seamless. Thank you so much! I look forward to working with you again in the future!”
Recommend this Company5.0
Would Buy Again5.0
NY, United States
Submitted 19 Jul 2017
Share this review
“Dealing with manager Chris Paul was a delight - he was VERY familiar with the products and offered websites, suggestions, etc. He was prompt in returning phone calls and/or emails and courteous and patient with me at all times. I have already referred two other people to your company for business. The prices are better than our local distributors and the delivery was prompt as well. I am in love with our floors again!!”
“I had searched for over two months to find the perfect flooring. After conducting extensive research I settled on my flooring choice, or so I thought.
Finding Regal Floor Coverings was the easy part, their pricing consistently was the lowest when searching Google and their ratings were phenomenal.
I spoke to CW and instantly he gave me confidence in my choice in selecting Regal Flooring. He quickly priced my flooring choices and offered his professional opinion on each selection. I told CW when I secured my contractor I would place my order.
The contractor problems persisted for over a month. I called back several times to change my order based upon the availablilty of the contractor. I went back and forth between tile and a self installed Luxury Viny. Each and every time CW was patient and understanding. I became that customer that no one wanted but CW handled me with class.
When I finally secured a contractor CW completed the order and made several follow up communications with me to ensure the process was seamless
Making a $4,000 purchase online without physical interaction should have been stressful but CW made it completely natural. I would not hesitate to use or recommend Regal Flooring. CW offered me quite honestly some of the best customer service I have ever experienced. What an amazing experience. Thank you!”
“I would recommend Regal to anyone. They were competitively priced and have exemplary customer service. I purchased 1,200 sq feet of tile and it arrived in prestige condition. The salesman (Dave) was great at following up and made sure everything went well. A+++”