karlabs.com Reviews

5 Stars

4.9 Overall Rating

Based on 356
5 Star Reviews 4 Star Reviews 3 Star Reviews 2 Star Reviews 1 Star Reviews

Recommend this Company

5 Stars Average

Would Buy Again

5 Stars Average

Price

5 Stars Average

Product Satisfaction

5 Stars Average

Delivery Time

5 Stars Average

Customer Service

5 Stars Average

Featured karlabs.com Reviews

Beviamo C | OH, United States | Submitted 9 May 2017

“Great customer service, they make sure their customers are aware of the process and reach out for any questions. Super fast delivery time and a very detailed report!

Thank you! ”

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Janet | IL, United States | Submitted 4 May 2017

“I am very pleased with the service that I received from karlabs.com. I did the basic drinking water test as I have well water. The report is very detailed and even goes into the definitions of elements in the water. The best part is that it was a very quick turnaround!
I have already passed the website along to a friend!

Thanks,
J”

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Alice | WV, United States | Submitted 22 Apr 2017

“Affordable cost! Quick (2day) results for the water test (#90)I ordered! Great follow-up- to make sure I received my results and had any questions! I'm impressed.”

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Mike | VA, United States | Submitted 21 Apr 2017

“Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative. ”

Recommend this Company 2 2.0
Would Buy Again 1 1.0
Price 3 3.0
Product Satisfaction 1 1.0
Delivery Time 4 4.0
Customer Service 1 1.0

Response from karlabs.com:

Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.

Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.

Anonymous Customer | Submitted 13 Apr 2017

“My experience with KAR labs was excellent! My 24 page report from the Water Test Kit-360 was brilliant. Money well spent and a small price to pay for peace of mind. Everyone, regardless of their water source, should have it tested, remember Flint, Michigan. It was my pleasure to deal with such a professional company.”

Recommend this Company 5 5.0
Would Buy Again 5 5.0
Price 5 5.0
Product Satisfaction 5 5.0
Delivery Time 5 5.0
Customer Service 5 5.0
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