“Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative. ”
Recommend this Company2.0
Would Buy Again1.0
Response from karlabs.com:
Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.
Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.
“My experience with KAR labs was excellent! My 24 page report from the Water Test Kit-360 was brilliant. Money well spent and a small price to pay for peace of mind. Everyone, regardless of their water source, should have it tested, remember Flint, Michigan. It was my pleasure to deal with such a professional company.”
“Staff was very friendly and helpful. The report I received was very professional, informational and easy to read and understand. I would definitely recommend them to anyone needing their services. ”
Recommend this Company5.0
Would Buy Again5.0
VA, United States
Submitted 20 Dec 2016
Share this review
“It is unfortunate that so often problems arise in the purchase of a service or product. This was NOT the case in our dealing w/ Karlabs, a consumers' paradise. I got what I ordered, promptly, and at a fair price. I had sent them my e-mail [but part of it was illegible] - I was contacted by a very courteous young lady who quickly corrected my error.
If there was a six-star rating system, that's what I would give Karlabs!