broadticket.com Reviews

4.8 Overall Satisfaction Rating

Based on 2,127 Ratings

5
1889 (88.8%)
4
183 (8.6%)
3
34 (1.6%)
2
10 (0.5%)
1
11 (0.5%)
1,750+ 5 stars in a row

Customer Service

4.5 Average

5
(14)
4
(4)
3
(0)
2
(1)
1
(1)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

broadticket.com

About Us

 Broad Ticket.com is the leading tour company.  We offer cheapest tickets for broadway shows, New York city pass, hotels, concerts, sports and all other tickets.

Our promise

" Cheapest price, Easy & Secured Booking, Quality for Customers"

We believe in providing quality virtual products and services for our customers. broadticket.com puts the customer first in every aspect of our operations. 

Company Introduction

Broadticket.com was founded  by a group of Broad Tour. Unlike other brokers, we only sell direct booking from each theater.

With several years experience and growth, we have now blossomed into a multi-national joining over hundreds of thousands of tourists across world.  facebook.com/broadtickets,   9/10 star rating reviews. We have customers in more than 100 countries including US, Europe, Asia, North and South America, Australia and Africa.

 Our Team & Corporate Culture

Just like our customers, broadticket.com employees (from the company president to the security guards) must have itchy feet. It is our passion, and interest in traveling, that enables us to seek cheapest way as far as possible. We understand our customer's needs and offer professional support and services with a clear view of the traveler's perspective and needs.

Convenient features on the website include:

24-7 Online Customer Support: Toll-Free, E-mail

Timely Order Processing and Communication

Refund Policy

Professional and Dedicated Support Staff

Contact us

244 5th Ave, New York, NY 10001

 

TEL   : 888-309-1116

E-mail : supporter@broadticket.com

C

CCIT
03/18/2020 , HI

Shopper Approved Checkmark Logo Verified Purchase

1.0
Overall Satisfaction Rating

We contacted Broadtickets on March 12 because we wanted a refund on our tickets to west side story. We were leaving for our trip to NJ to visit our son, but we were contacted by our son that morning that he tested positive for coronavirus. He told us to cancel our trip. I explained our situation to Broadtickets and we were told that we would get a refund. I only received a refund for only the cost of the 5 tickets, not for any fees, taxes, or the cancellation fee. I contacted Broadtickets again and they said they would give me the 20% penalty fee but not the taxes according to their terms. The next day the announcement was made that all broadway shows were canceled. I again asked for a full refund but they are refusing to refund the taxes. This is very unfair as the shows are canceled so it seems that I should receive a full refund. Who are they paying the taxes to? Broadtickets is a very unfair company that is trying to make money from other people's misfortunes.
CustomerService
1/5

Merchant Response

broadticket.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
C

Chris B.
03/13/2020

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

How do I obtain my refund for my tickets since Broadway is shut down?
M

Mingyu L.
03/10/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very comfortable
M

Marian R.
03/10/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great price...site easy to use
R

Rich G.
03/09/2020 , NY

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Excellent
T

Tony M.
03/09/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Great service
B

Betsy M.
03/08/2020 , NY

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very easy
J

James S.
03/08/2020

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

Very difficult getting to final purchase
S

sheryl S.
03/07/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Very quick to purchase tickets
L

Liette S.
03/04/2020

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Everything is great so far;-)
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