24 Oct 2014
Compared several online sites and AppliancesConnection by far had the best price, but everything didn't go 100% smooth. I ordered two bath vanities on 9/24/14. We had several emails from Appliances connection over the next few days with order updates and even an email that said our order had shipped. Then suddenly everything went a little sideways. I then received an email to call them because this item was not in stock. I will give them credit that I was offered a different vanity as an option and even told I could cancel the order. However my wife and I looked online and picked a different style vanity and called back to change the order. That is where our issue started. The new vanities we picked were about $65 less than our original order. Customer service said they would make the changes on the order and send a new invoice and we would receive a credit for the difference. When the invoice arrived in an email shortly after we ended the call, we were still being charged the original higher price. So I emailed back. It was actually several emails and 3 or 4 calls, but I hate to say I never got the correct lower price. At one point I was treated a little like a crook trying to take money out of their pocket! One customer service person actually went online and placed a phony order for our vanities and saw the exact lower price I was saying it should be, but even then it still wasn't fixed. Yes they finally gave me a credit but the total price was never lowered to the actual price. It became just not worth the effort. Delivery took over 4 weeks. So if you are in hurry I suggest you shop elsewhere. With all that said, the vanities are great! They were well packaged and protected and are a very good quality. No complaints there at all!! I'm not unreasonable so I will have to say I feel sure that if the original vanities were in stock, everything would have gone fine. Appliance connection answered every email and are easy to get on the phone if needed. They just may not do what they tell you. Even with them not giving me the correct price, I still got a great deal on a couple quality vanities. Overall it was worth the trouble. These vanities in a Lowes or Home Depot would have been about double the price. So order and be happy, as long as the item is in stock.