|
|
|
|
or Take a Tour
| |
|
"We are getting on average, 70 reviews per day through Shopper Approved. The other two survey companies (Bizrate and Shopping.com) combined are getting on average 1 per day."
|
"Shopper Approved has been a great tool in helping us resolve any issues that the customer may have. The ability to contact potentially lost customers and correct any problems that take place is priceless, and once the customer's been appeased, they rave about our customer service to others."
|
"Shopper Approved has made NorthWestPharmacy.com the most independently 5 star rated Canadian pharmacy website. The massive response from customers is simply outstanding and it is a phenomenal tool..."
|
What is Shopper Approved® ?
If you're a website owner, then you know that customer ratings and reviews influence more new customers to buy than any other form of advertising!
Just imagine how great it would feel to have every single one of your visitors be able to instantly see hundreds, or even thousands of your existing customers all raving about how great your products and services are!
We'll, not only is this possible, but it's as easy as copying and pasting one simple line of code onto your website.
There's never been a better time to start collecting customer ratings and reviews, and Shopper Approved is the perfect solution.
With Shopper Approved, your customers provide you with valuable feedback, ratings, and reviews - all on auto-pilot!
In fact, here at Shopper Approved, we're so passionate and driven to provide the best rating service online, that on average, nearly 50% of our client's customers provide ratings and/or reviews after they buy! No other rating service even comes close.
Just think all of the incredibly valuable feedback you can start gathering from existing clients, that you can then use to educate, entice, and motivate all of your new potential customers to buy.
Bottom line, adding online reviews to your website has been proven to increase conversion, increase the average transaction amount, increase buying frequency, improve customer satisfaction, and even lower product return rates.
But don't take our word for it, go ahead and try it for free for as long as you like! And in less than 5 minutes from now you can be gathering incredible ratings and reviews!
Collect them once, and reap the benefits for years to come.
Take control of your online reputation today! Click Here.
If you're a website owner, then you know that customer ratings and reviews influence more new customers to buy than any other form of advertising!
Just imagine how great it would feel to have every single one of your visitors be able to instantly see hundreds, or even thousands of your existing customers all raving about how great your products and services are!
We'll, not only is this possible, but it's as easy as copying and pasting one simple line of code onto your website.
There's never been a better time to start collecting customer ratings and reviews, and Shopper Approved is the perfect solution.
With Shopper Approved, your customers provide you with valuable feedback, ratings, and reviews - all on auto-pilot!
In fact, here at Shopper Approved, we're so passionate and driven to provide the best rating service online, that on average, nearly 50% of our client's customers provide ratings and/or reviews after they buy! No other rating service even comes close.
Just think all of the incredibly valuable feedback you can start gathering from existing clients, that you can then use to educate, entice, and motivate all of your new potential customers to buy.
Bottom line, adding online reviews to your website has been proven to increase conversion, increase the average transaction amount, increase buying frequency, improve customer satisfaction, and even lower product return rates.
But don't take our word for it, go ahead and try it for free for as long as you like! And in less than 5 minutes from now you can be gathering incredible ratings and reviews!
Collect them once, and reap the benefits for years to come.
Take control of your online reputation today! Click Here.
Worried About Negative Reviews?
Are you concerned about what might happen if you were to get one or more bad reviews? Well believe it or not, having some negative reviews is a good thing, and can actually increase your sales in three different ways...
One of the great things about Shopper Approved is that we provide a full suite of highly automated tools and resources built specifically to help you actively resolve your customers' issues as they arise.
Once you resolve their issues, your customers have the option to re-rate and re-review your company. Their updated results are then displayed, which can help you improve your overall ratings.
The bottom line is that negative reviews can be a great asset if utilized properly, and they can help to improve your sales and overall business.
Start collecting customer ratings and reviews today.
Are you concerned about what might happen if you were to get one or more bad reviews? Well believe it or not, having some negative reviews is a good thing, and can actually increase your sales in three different ways...
#1 - Shoppers Expect Variance
When customers are looking to buy something, they actually expect to see some variance in the ratings. If all the ratings are perfect, then they become suspicious, and question the legitimacy of the ratings.
In reality, the occasional negative review adds value by establishing authenticity with the buyer. It also helps new customers affirm that other customers have examined and resolved any concerns before making a decision.
#2 - Negative Reviews Help To Discover Problems
People provide negative reviews because they encounter some type of problem during their transaction. Receiving negative reviews gives you the ability to discover and resolve potentially larger problems or issues that other customers might also be experiencing, thus improving your business and overall customer satisfaction.
#3 - Turn Negative Reviews Into Loyal Clients
We've all heard about how many people a disgruntled customer can tell about their bad experience, right? But, in many cases, by resolving your customer's concerns can turn them into loyal clients for life!
Shopper Approved Gives You The AdvantageWhen customers are looking to buy something, they actually expect to see some variance in the ratings. If all the ratings are perfect, then they become suspicious, and question the legitimacy of the ratings.
In reality, the occasional negative review adds value by establishing authenticity with the buyer. It also helps new customers affirm that other customers have examined and resolved any concerns before making a decision.
#2 - Negative Reviews Help To Discover Problems
People provide negative reviews because they encounter some type of problem during their transaction. Receiving negative reviews gives you the ability to discover and resolve potentially larger problems or issues that other customers might also be experiencing, thus improving your business and overall customer satisfaction.
#3 - Turn Negative Reviews Into Loyal Clients
We've all heard about how many people a disgruntled customer can tell about their bad experience, right? But, in many cases, by resolving your customer's concerns can turn them into loyal clients for life!
One of the great things about Shopper Approved is that we provide a full suite of highly automated tools and resources built specifically to help you actively resolve your customers' issues as they arise.
Once you resolve their issues, your customers have the option to re-rate and re-review your company. Their updated results are then displayed, which can help you improve your overall ratings.
The bottom line is that negative reviews can be a great asset if utilized properly, and they can help to improve your sales and overall business.
Start collecting customer ratings and reviews today.
Why Choose Shopper Approved?
Whether you like it or not, your customers are actively looking for ratings and reviews about your company and your products online before they buy. If you don't provide this valuable information on your website, they'll look somewhere else.
By adding Shopper Approved seals to your website, you can provide potential customers with valuable ratings, feedback and reviews, exactly when and where they want to find them.
Shopper Approved is simply the best choice for your website rating and review needs.
Here are some of the key reasons why you should add Shopper Approved to your website today:
PLUS, as a Platinum member, you also receive the following:
Not only can adding ratings and reviews to your website build instant trust and credibility, but they can also increase your sales, and even lower your return rate! The best part is that you can start collecting customer ratings and reviews in just 5 minutes from now!
Whether you like it or not, your customers are actively looking for ratings and reviews about your company and your products online before they buy. If you don't provide this valuable information on your website, they'll look somewhere else.
By adding Shopper Approved seals to your website, you can provide potential customers with valuable ratings, feedback and reviews, exactly when and where they want to find them.
Shopper Approved is simply the best choice for your website rating and review needs.
Here are some of the key reasons why you should add Shopper Approved to your website today:
- Advanced Seal and Certificate technology, powered by Trust Guard. As one of the leading Security websites online, Trust Guard helps to protect millions of online shoppers from hackers. Shopper Approved utilizes Trust Guard's proprietary seal and certificate technology in order to provide our clients with up-to-date, authentic, accurate information.
- Outstanding Rating and Review Conversion. Shopper Approved is so effective at gathering feedback from your clients on average, almost 1 out of every 2 customers will provide initial ratings and/or reviews, and nearly 1 in every 3 customers will opt-in to fill out a full survey once they receive their order.
- Instant 'Social Proof' of your product or service. One of the most effective ways to increase your sales is to show new customers that other customers have bought from you and had an enjoyable, positive experience. Shopper Approved specializes in creating the optimal environment for new customers to be able to trust you, giving them the ability to quickly evaluate your past ratings and reviews, helping them make an informed decision.
- Hand Pick your Best Reviews. One of the benefits of Platinum membership, is that you can highlight up to 5 customer reviews and prominently display them on your Certificate. This allows you to put your best foot forward, giving you a great opportunity to make a lasting impression.
- Private 2-Way Customer Care System. Shopper Approved Platinum membership includes our proprietary 2-way private customer care system, that allows your customers to open discussions with you if they have any special problems, issues, or concerns. Alternatively, it also allows you to open discussions with them if the ratings or feedback they provide appear to reflect a problem or issue that you feel can be resolved. This service gives you the ability to actively resolve concerns, amend and improve negative ratings and reviews, and turn unhappy customers into loyal lifetime clients.
- Negative Review Response System. With the Platinum membership, if you try to help a customer resolve an issue and they decline or ignore the offer, we'll post a response next to the customers rating, informing new potential customers that you went the extra mile.
- Unlimited Ratings and Reviews. When you become a Platinum member, you can gather as many customer ratings and reviews as you want - there's no limit!
- 5-Star Excellence Award Eligibility. We believe that great service should be rewarded, which is why we offer Shopper Approved Excellence Awards. Every website that maintains a 4.5 or higher average star rating across all 7 rating criteria, and has no unresolved disputes for at least 90 days, receives the Shopper Approved 5-Star Excellence Award icon displayed proudly on their certificate, so potential customers can see that your company goes above and beyond normal customer service expectations.
FAQ
How long does it take to set up Shopper Approved on my site?
It only takes about 5 minutes to sign up, select your seal options, and copy and paste the code onto your site. That's it!
How does Shopper Approved work?
Shopper Approved has two parts - An initial rating and review survey, and a full survey after a customer receives their order. The initial survey comes up on your thank you page right after a customer orders, giving them the opportunity to provide their initial thoughts and feelings, along with the ability to opt-in to get a full survey once they receive their order. Then, once they receive their order the full survey is emailed to them. Any ratings or reviews gathered are added to your Ratings/Reviews tab in your Shopper Approved member control panel. It's a very simple, smooth, professional process.
Do I need to upload any files onto my server?
No. Just copy and paste a simple piece of code into your "Thank You" page, and copy and paste a second piece of code anywhere on your site where you want the Shopper Approved seal to show up.
We suggest that you display it somewhere on the top fold of your first page.
How long until my ratings and reviews start showing up?
Your ratings will start to appear after you've had 10 initial ratings and/or reviews. This typically occurs after about 20 orders.
How are average ratings calculated?
Average ratings shown on your certificate are based on a lifetime average.
What is the difference between 'customer care resolution' and 'reporting feedback'?
Customer Care resolution is a premium service offered to our Platinum members, that allows them to open up communication with a customer to try and resolve any issues or negative ratings that they might have received. Once the issue is resolved, the customer has the option to re-vote and re-review the client. Their updated results are then displayed, which can help you improve your overall ratings. Reporting Feedback on the other hand, is an option that is available to all our clients that allows you to dispute a rating or review that you feel is inappropriate due to inaccuracies or rude or offensive comments. Once a rating or review has been examined by one of our staff, we will either approve your request and delete the rating, or we will reject your request and allow it to remain.
Why is the Shopper Approved system so effective?
Because we're constantly innovating and testing new ideas in order to find ways of increasing customer response rates. For example, since opening our doors, we've been able to increase the average initial rating percentage from 31% up to 44%, which is nearly 1 in every 2 customers. We've also been able to increase the initial opt-in rate from 25% to over 31%, or nearly 1 in every 3 customers. Bottom line - We love to test, and we'll keep working behind the scenes to get you the highest conversion rates possible.
Are there safeguards in place to protect people from abusing the system?
Definitely. We log everyone's IP that provides feedback, and we monitor suspicious activity to help ensure the systems integrity.
Does this work for service-based companies or digital delivery websites too?
Yes. It is similar to the product version but eliminates the shipping criteria and changes some of the wording to better reflect the service/digital industry.
Does the Shopper Approved seal show up right away even though I don't have any reviews yet?
No. There's an option in your control panel area to test the seal on your site, and then hide it until you get 10 ratings. Once you hit 10 ratings it will automatically display.
Does the Shopper Approved software provide product reviews?
No. There are many reasons why, you can read the Customer Feedback Reviews vs. Product Reviews article to answer this question.
How often are the ratings updated?
Ratings are updated in real time in your member control panel and on your Shopper Approved Seal.
How long does it take to set up Shopper Approved on my site?
It only takes about 5 minutes to sign up, select your seal options, and copy and paste the code onto your site. That's it!
How does Shopper Approved work?
Shopper Approved has two parts - An initial rating and review survey, and a full survey after a customer receives their order. The initial survey comes up on your thank you page right after a customer orders, giving them the opportunity to provide their initial thoughts and feelings, along with the ability to opt-in to get a full survey once they receive their order. Then, once they receive their order the full survey is emailed to them. Any ratings or reviews gathered are added to your Ratings/Reviews tab in your Shopper Approved member control panel. It's a very simple, smooth, professional process.
Do I need to upload any files onto my server?
No. Just copy and paste a simple piece of code into your "Thank You" page, and copy and paste a second piece of code anywhere on your site where you want the Shopper Approved seal to show up.
We suggest that you display it somewhere on the top fold of your first page.
How long until my ratings and reviews start showing up?
Your ratings will start to appear after you've had 10 initial ratings and/or reviews. This typically occurs after about 20 orders.
How are average ratings calculated?
Average ratings shown on your certificate are based on a lifetime average.
What is the difference between 'customer care resolution' and 'reporting feedback'?
Customer Care resolution is a premium service offered to our Platinum members, that allows them to open up communication with a customer to try and resolve any issues or negative ratings that they might have received. Once the issue is resolved, the customer has the option to re-vote and re-review the client. Their updated results are then displayed, which can help you improve your overall ratings. Reporting Feedback on the other hand, is an option that is available to all our clients that allows you to dispute a rating or review that you feel is inappropriate due to inaccuracies or rude or offensive comments. Once a rating or review has been examined by one of our staff, we will either approve your request and delete the rating, or we will reject your request and allow it to remain.
Why is the Shopper Approved system so effective?
Because we're constantly innovating and testing new ideas in order to find ways of increasing customer response rates. For example, since opening our doors, we've been able to increase the average initial rating percentage from 31% up to 44%, which is nearly 1 in every 2 customers. We've also been able to increase the initial opt-in rate from 25% to over 31%, or nearly 1 in every 3 customers. Bottom line - We love to test, and we'll keep working behind the scenes to get you the highest conversion rates possible.
Are there safeguards in place to protect people from abusing the system?
Definitely. We log everyone's IP that provides feedback, and we monitor suspicious activity to help ensure the systems integrity.
Does this work for service-based companies or digital delivery websites too?
Yes. It is similar to the product version but eliminates the shipping criteria and changes some of the wording to better reflect the service/digital industry.
Does the Shopper Approved seal show up right away even though I don't have any reviews yet?
No. There's an option in your control panel area to test the seal on your site, and then hide it until you get 10 ratings. Once you hit 10 ratings it will automatically display.
Does the Shopper Approved software provide product reviews?
No. There are many reasons why, you can read the Customer Feedback Reviews vs. Product Reviews article to answer this question.
How often are the ratings updated?
Ratings are updated in real time in your member control panel and on your Shopper Approved Seal.
|
|
|
||||||||||||
|
|
|
|