IT appears I may have received a product that was returned from another customer. There was a packing paper in the box with another customer name & address on it saying returning because real tracks won't work. I haven't gotten it to work either. It could be because of my lack of knowledge of how to use it. I need more time to try it. It's the pro version but its supposed to have 3 style sets. Maybe I don't have my laptop setup correctly. If something is wrong with it I would expect a refund or replacement. Bruce Miller