Whether you need local reviews, merchant reviews, and/or product reviews, we’ve got you covered.
If you have a website and you sell products or services online, then you need merchant reviews. Merchant reviews are the most visible kind of reviews online. Merchant reviews are displayed in several strategic locations including Google Adwords and Bing and Yahoo Ad Networks.
If you sell physical products online, then you can collect product reviews in addition to merchant reviews. Product reviews are unique because they are displayed in Product Listing Ads (PLA’s) and in Google Shopping in strategic locations to help enhance your listings.
If you’re a local business like a restaurant, plumber, doctor, hair salon, or if you operate your business from any brick & mortar location, then you need local reviews. Shopper Approved Local has several ways for you to easily collect ratings and reviews from your customers.
Reviews mean nothing unless people see them, which is why we’re always adding new strategic locations for your 5-Star reviews to be displayed in. Shopper Approved has key distribution channels with Google, Yahoo, Bing and CitySearch, along with social plugins for Facebook, Google+, Twitter, and Youtube. We also have Google Rich Snippet/Schema code that gives you the ability to add 5-Star ratings directly to your own domain name in organic search listings, along with an API for advanced integration.
When it comes to getting your reviews up and running, we work hard to make the setup process as quick and easy as possible. And since Shopper Approved is web-based, there’s nothing to install. Plus, our code is asynchronous so it loads independently of your site to ensure the fastest load times.
Our standard surveys are designed to easily blend into your existing site design. However, if you want your survey to match your website, we have special advanced options available for you do to that. You can also edit any standard survey questions, or add additional questions to better understand your customer’s needs.
When a customer is upset, you need a way to identify them, and you need to give them a place to go to get help. WIth Shopper Approved, if a customer ever leaves a 1 or 2 star rating, you are instantly alerted, and can open up a private message board to help them resolve their issue. Then, once the issue is resolved, the customer has the opportunity to update and improve their initial ratings.
In addition, if you try to reply to a customer and they don’t respond, Shopper Approved will place a message below their review, informing other customers that you made an attempt to resolve their issue. Also, you always have the opportunity to leave a public statement. These public statements are incredibly valuable, and can go a long way to build trust and loyalty - especially on a 1 or 2 star review.
Video testimonials are the most powerful kind of social proof you can get online, and Shopper Approved is the only review company that collects them. Once you approve a video, it is automatically syndicated directly to your YouTube and Google+ accounts and are frequently displayed in Google Organic and Google Video listings.
Since opening our doors in 2010, we’ve always been completely upfront and transparent with our pricing, and our Pay-As-You-Grow model has given many companies the opportunity to easily and affordably collect customer ratings and reviews as their business grows over time.
There's only one thing better than helping businesses become more successful, and it's helping to change the lives of hundreds of children every single day. Thanks to our partnership with World Teacher Aid, we've helped build two incredible schools in Kenya. Click Here to read the story of these amazing people and learn how Shopper Approved is helping to make a difference.