www.thermospace.com Reviews

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118 Verified Customer Reviews

118 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

5 Shopper Approved - Review Star
82
(69.5%)
4 Shopper Approved - Review Star
22
(18.6%)
3 Shopper Approved - Review Star
11
(9.3%)
2 Shopper Approved - Review Star
1
(0.8%)
1 Shopper Approved - Review Star
2
(1.7%)

Product Satisfaction
4.2
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Customer Service
2.5
5 Shopper Approved - Review Star
1
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
2
Filter
B
Shopper Approved - Verified Customer Brad
3 weeks ago

Quick and clean:)


B
Brian V.
10/21/2021

The facts
9.7.21 Ordered product invoice #12872
Order total $3797.19
Thermospace errantly shipped order 1,235 miles
Order needed to be shipped 90 miles
No communication by Thermospace to ascertain shipment destination.
Countless calls to phone number on Thermospace website never answered, and phone number does not allow messages or route to an employee or President phone number.
To redirect the shipment to intended destination Thermospace communicated they needed all ordering company financial information.
All company Info provided on 10.7.21 a month later.
On 10.21.21 Thermospace refunds $3520.19 and never communicates why or that there would be a refund.
$277.00 short of money collected on 9.7.21.
No emails returned from Thermospace
Emails sent to Thermospace
9.23.21
9.24.21 (7)
9.28.21 email from Thermospace for reconsign shipping for order requesting all company financial info
10.6.21 (1)
10.7.21 sent all info Thermospace requested (reluctantly) as Thermospace had not properly followed through professionally to date.
10.19.21 (1) no response
10.21.21 (4) emails no response
Shorted $277.00 on refund

At this point it is polite for me to communicate if anyone is considering ordering a product from this Thermospace company you may get the same service.



No return calls to customer/company from Thermospace ever.

Product Satisfaction
1/5
Customer Service
1/5

S
Shopper Approved - Verified Customer Scott J.
10/04/2021 , Michigan

Awesome place

Product Satisfaction
5/5

L
Shopper Approved - Verified Customer Lee S.
08/29/2021 , California

Customer Service is non existent on the 800 number, left messages and e-mail with no reply. Directly e-mailed the Management staff and then received the information that I was looking for.

Install instructions are missing a lot of detail.

Product Satisfaction
4/5
Customer Service
1/5

J
Shopper Approved - Verified Customer John G.
08/03/2021

Good


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