2 weeks ago , California
Customer Service is non existent on the 800 number, left messages and e-mail with no reply. Directly e-mailed the Management staff and then received the information that I was looking for.
Install instructions are missing a lot of detail.
The lineset is supposed to be for the 24k wall unit, but in the cart it says it is for the 12-18k size. The billing info self updated to street type ' business' - ok if you say so.
Customer service doesn't exist
everything was okay
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