06/08/2017 , Tamilnadu
Any one help me to recover my account in site5 3 days before they blocked me to access my datas my sites are also down, if i ask anything in live chat they simply saying wait for ticket reply in ticket, 2 days before they said DDOS attacked my account you have to wait for the attack subsided in ticket, but they didn't notify me before block my sites and access, even though i installed their suggested sucuri malware and also i installed sucuri firewall for my domain but still they said this, my accounts are attacked, after that in today live chat they told if u upgrade to VPS5 site will back in few hrs already i paid 1200$ for one year renew VPS4 plan now they asked me to update to VPS5 extra 400-500$ i paid and upgraded after few hrs another chat guy told this plan bandwidth exceed ur bandwidth usage upgrade the latest plan VPS8 for that u have to pay us 1444$ even i paid that too but still sites also not opening and not allowing me to access my datas till now no response in ticket totally i paid 3500$. Note: 2nd time payment i didn't approve the payment from my side they said automatic paypal payment its deducted automatically.i noticed billing department working rapidly till i cant access my sites and my datas am loosing all my business and my clients kindly some one help me to recover my sites
03/17/2017 , London
Since EIG took over Site5 (from Ben Welch-Bolen - thank for stiffing us, Ben, I won't forget this & I'll never touch a hosting company of yours again) it has become, without any question of a doubt, the single worst experience of my online life. Ever.
I really haven't the time to list everything that's gone wrong, suffice it to say that the experience is SO bad that I'll make sure that EIG isn't behind any hosting company I touch in the future.
If you think I'm exaggerating in the slightest then I suggest you check out #site5 on Twitter.
If it was a choice between 'no hosting' and Site5 I would take 'no hosting'. Seriously. The only reason I haven't migrated the last of my sites away from them is that I'm scared to even touch the backend for fear of it breaking.
01/03/2017 , OH
We have an electric drier that was made in 1973. I looks like it was delivered yesterday. It was working fine and in the middle of a load the drum stopped turning. I found the correct belts on the web site. As long as you are in there to change the drum belt you might as well change the blower belt to. In a unit this old it just makes sense. The belts fit perfectly and the job was done in no time.
The diagram was very helpful because some later units are accessed from the other side. That saved me from pulling the other cover only to find I was on the wrong side.
12/17/2016 , PA
Customer service is terrible. No response to support tickets for days. It used to be a good web host. Under new management, it is awful. Stay far away.
11/21/2016 , San Antonio Miraflores, Lima P
SInce you change your look and feel, All your platform is not working. I like the look and feel, but it doesn´t work. Even do without information about the cahne, and inside how the new image will help us to work inside.
Very bad. In my case I am blocked. I can´t sign in. My email is not recognized and my password is not working. You don´t recognized.
So I feel as I lost all my time an effort working with you guys.
Please can you help me to resolve my account problems?
10/28/2016 , ME
I've been a client for several years. When purchased last summer by EIG group, their quality and customer service have deteriorated. Now I can't even get support for simple issues. I host over 80 sites as a re-seller and need to leave because I can't get a competent person at Site5 to provide any support. In fact, I have open URGENT support tickets for 48+ hours without a response. When calling for support, I'm told that a supervisor is "unavailable". When I asked to wait on hold, the person politely said, "No, you don't understand, we don't have a supervisor." That was kind of them to declare the limit by which they can help. Unfortunately the answer is they can't and therefore my clients suffer. I STRONGLY recommend against not using this company. The positive reviews are based upon years of great service. I can guarantee, this isn't the company that exists now. If I could give them 0 stars I would. I'm posting this as a warning to ANYONE considering this awful company as a provider.
10/18/2016 , NY
After 5 years of receiving good services and adequate support site5 is suddenly going downhill immensely fast. When the blog section of my website suddenly become unreachable I contacted their support. I had to wait for several hours for a chat representative to come online. He kept referring to KB articles and blaming WordPress (my website does not run on WordPress) for the issue. To later find out they are working on replacing their servers?
When I contacted them again since the issue prevailed they advised me to change my name servers, which since I always received good and accurate response I did.
Now my website doesn't work, my email is down and nobody within site5 is taking any responsibility whatsoever and leaving me standing in the cold for almost 2 days now with a broken website and no email. I host many domains with them, been a hosting customer with fixed IP adres and so forth for many years now but seriously considering moving away from this company.
It was a nice ride for many years but for the past 2 months it has been nothing but a nightmare when seeking assistance.
09/24/2016 , IN
Set up a website with them over a year ago. Started out great, now there is 0 customer service, 0 help desk, and unanswered questions.
09/24/2016 , NH
I've been a customer of Site5 for over 4 years, they had amazing customer service.
Not anymore..... since a month I can't get a hold of them anymore, live chat (used to be my main source of support) not has a wait time of over an hour, not so live anymore
Tickets take about 5 days for them to even be acknowledged, but resolving them takes even longer. At the moment I have 3 tickets open for over a month...
Used to refer a lot of clients to them but now I won't even think about it.
Looking for an other host any you should probably do the same...
09/22/2016 , MILANO
bevor we make payment the chat system for billing answer in 1second ..
after we have order the HORROR TRIP BEGANS
- SITE5.COM GUIDELINES
- POST A TICKET TO MIGRATE SHOP WE DONE THEY ANSWER AFTER 7 DAYS
- MIGRATION WAS NOT AT ALL SUCCESSSFULL SO WE AGAIN POST TOCKET BUT NOBODY ANSWER SO WE FIX OURSELF
- DOMAIN TRANSFER POST TICKER AND TILL TODAY NOBODY ANSWER US ABOUT THE DOMAIN TRANSFER
- IN THIS WEEK 3 TIMES SERVER DOWN -- POST TICKET NOBODY ANSWER US NOBODY NOTHING
NO FTP WORKING - NO CPANEL WORKING - NO LIVE SHOP WITH 5000 CUSTOMER WORKING
SO WE CHANGE SERVER IN THIS DAYS IS NOT RACCOMEND IF YOU HAVE LIVE WEB OR LIVE SHOPS
IS ONLY RACCOMEND TO GIVE MONEY AWAY !!!!!!!!!!!!!!!!!!!!!!
. OF COURSE AFTER THEY DONT ANSWER US AFTER DAYS WE HAVE SUBMIT 10 TICKETS MAYBE TOCKET SYSTEM WAS BROKEN -- ANSWER FROM THEM BUT NOT TO RESOLVE OUR PROBLEM WAS ... PLEASE POST ONLY ONE TICKET AND THATS WAS ALL ...
VERY BAD ................
08/23/2016 , ND
Site5 noticed a typo in the address I had listed on my account and it went downhill from there. They are now demanding information from me and even from the business I work for designing their website. They are incredibly difficult to communicate with and relentless. I provided them with a scan of my ID and everything else they asked for and they continue to ask for more and more information. It's a pain in the butt, but I plan to relocate my 12 other customers off of Site5 after this experience. They have been awful to deal with and have caused nothing but a headache as I've tried to fix this issue and meet all their demands.
08/22/2016 , BC
I'm a small reseller, hosting, design, WordPress expert & site Maintenance. I came to Site5 from Hostgator which had become, in my opinion, a horror show. I love that I can choose to have my servers in Canada, Vancouver BC in my case. I find their technical support very good.
08/22/2016 , AB
No problems so far in the 2 years we've been with them, and whenever I've had questions or issues, they answer and take care of it almost immediately!
08/22/2016 , North Yorkshire
I have been hosting my website with site5 for over 7 years now. Absolutely top notch support. They are so friendly and so quick to reply to any support questions you may have about your website / server. Honestly the support team is 1st class.
Web servers are fantastic too with locations all over the world. I use theirnserver which is situated in London.
08/20/2016 , NJ
I moved from Bluehost and have been well satisfied withe Site5.
08/20/2016 , essex
Moved my hosting to Site5 after poor customer service from my previous hosting company and have been with them over a year now. They have been helpful and prompt in all communication and are reasonably priced. Thoroughly recommend them.
Overall beyond expectations.
Last ticket (august 2016) was handled at top professionalism as usual, which was good. Speed of response was somewhat slower than i'm used too, but i guess it's a busy period with all the hacker attacks because every other time your service is super fast.
Glad i've left HostGator to finally find you - what a difference. You never leave me stranded and you do for me the hard tasks that i used to have to do myself. No more banging my head on the keyboard with frustration - phew!
I also feel safer here because i know you take security matters very seriously.
Thanks guys for the dedication and good service,
Ozzie Freedom, WaterfuelPro.com
08/19/2016 , SC
Site 5 is the fastest and the best Host in Brazil.
08/19/2016 , Co. Meath
Fast and reliable customer service support. Please keep it this way.
Why Trust Verified Reviews?
Verified Reviews are real, authentic reviews collected from actual paying customers, using Shopper Approved's Verified Review Platform. When reviews are Verified by Shopper Approved, you know that you can trust them to make better buying decisions.
Unverified Reviews on the other hand, are reviews collected by Open Review platforms that allow anyone to leave a review, without any validation or proof of purchase. Unfortunately, most reviews you read online are Unverified Reviews, and can't be trusted.
As a consumer, here's how you can tell the difference:
Verified Reviews from Verified Review Platforms like Shopper Approved, have much higher review counts and higher overall Star ratings, because they attempt to collect reviews from every single paying customer.
Unverified Reviews from Open Review Platforms, tend to have much lower review counts and more negative Star ratings, because people with bad experiences are primarily those who leave reviews. This often creates a misleading, inaccurate portrayal of a companies true reputation.
So, when searching for Verified Reviews, look for the name you know you can trust. Shopper Approved.
Are you a Business?
See What Shopper Approved
Can Do For You