Honest homebrew guys. Anytime you contact Keg Factory you are likely talking to the owners. Call us or chat with us and you are probably talking to Dylan or JP, but yea sometimes we use pseudo names to keep things interesting. You probably noticed we answer you at all hours but that is because we love this stuff. We love getting to know you guys and hear about what you brew. Call, email or chat with us anytime. We live to hear from you and see through a great experience. Dylan and I (JP) do our best job to get you the gear you need (by the weekend)! Cheers to getting to know you!