Exceptional customer service and a beautiful gift!
I purchased this as a gift to a coworker who was preparing for heart surgery. I had his name engraved on the handle of the knife, as well as an image of an EKG and anatomical heart on the blade. It turned out PERFECTLY!! (I wish I had taken a picture before I gave it to him).
I was most impressed by the customer service and the responsiveness of their artists. I receive a link to the "mock-up" within 24 hours, at which point I had a few suggestions. The suggestions I had were actually fairly complicated, but the artist followed my suggestions perfectly and had me a second mock-up in less than 24 hours! The second mock-up was completely perfect.
Anyway, long story short: They have exceptional customer service, and a very impressive product overall which is well worth the money.