They ran the report to discover the problems with the site without charge. I had a few questions which they were quick to answer. When I was satisfied with the responses I went ahead and ordered the clean up of my site and even though I had no previous dealings with the firm, I decided to take the chance because of how that they responded. The site back end had been completely inaccessible, and the front end was a mess too due to the hacking & malicious code. They changed he passwords immediately using a secure email and started working right away. They had the whole thing finished within a few hours. And even though I wasn't going to host with them, they installed a site lock so that the problem won't happen again. Myself or my IT team can work on the site now whenever necessary and I am not expecting a repeat of the hacking due to the site lock. I am very satisfied and would definitely recommend them.