wildwestpoolsupplies.com Reviews

About this Company

Wild West Pool Supplies is a pool and spa supplies store dedicated to changing the way you experience pool parts for the better. We take great pride in providing fantastic customer service, and more often than not will save you some coin at the same time. Come visit us at WildWestPoolSupplies.com today!

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17,722 Verified Customer Reviews

17,722 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
14K+
(80.6%)
4 Shopper Approved - Review Star
2328
(13.1%)
3 Shopper Approved - Review Star
712
(4%)
2 Shopper Approved - Review Star
165
(0.9%)
1 Shopper Approved - Review Star
235
(1.3%)

Customer Service
4.1
5 Shopper Approved - Review Star
444
4 Shopper Approved - Review Star
70
3 Shopper Approved - Review Star
44
2 Shopper Approved - Review Star
27
1 Shopper Approved - Review Star
95
SHOW DETAILS

5-star reviews
14K+

5-star reviews

9 years collecting reviews
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J
Shopper Approved - Verified Customer Jason K.
10/17/2023

Easy to navigate and quick check out.

Product Choice

These were the replacement parts

Why Wild West?

I contacted them to help me figure out which parts I needed, and they were very fast and helpful.


T
Shopper Approved - Verified Customer TANIA R.
10/13/2023 , NJ

Easy to navigate and delivery was quick

Hayward TigerShark Wheel Tube Bearing | RCX26005
Hayward TigerShark Wheel Tube Bearing | RCX26005
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10/13/2023

easy website and quick delivery

Hayward TigerShark Side Cover, Gray | RCX97201
Hayward TigerShark Side Cover, Gray | RCX97201
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10/13/2023

Easy website and quick delivery


T
Shopper Approved - Verified Customer Tamara D.
10/13/2023

Easy to use site, but I didn’t like that on the end you tacked on an extra dollar 95 for shipping protection. That should be included in the price of the shipping if you use any normal shipper, like USPS, UPS, or FedEx. Felt a little sneaky to me. But afraid not to get it for fear he would never send it and then say you did. So does not instill confidence in your site.

Product Choice

Needed it because mine is broken

Why Wild West?

Random web search


C
Shopper Approved - Verified Customer Charles
10/12/2023 , Virginia

The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised.

Customer Service
1/5

Product Choice

I chose this cover because it matches my other cover.

Why Wild West?

I chose WW because they had the part I wanted. Little did I know that they would ship something else and then give me a hard time in returning it.

Jacuzzi® Cover | 43-3051-01-RWHT
Jacuzzi® Cover | 43-3051-01-RWHT
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10/12/2023

Sent a different item, then didn't want to refund. A must read review.

The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised. To add insult to injury, they are magnanimously offered a refund without reimbursing shipping both ways - so it would net me virtually nothing. After I drafted this review and after multiple emails, they finally sent a shipping label and, after several emails after they received the items back, said it was refunded – but it wasn’t. I had to threaten to open a case with Paypal before they actually refunded the full amount – and never responded to my emails. Since then, they’ve changed the description on the website to include Carvin – but the photo now shows a branded Carvin cover – still not what they sent. I have a screenshot of the original advertisement. I’d like to note that I sent them the draft review and asked them if anything I said was incorrect. Since they never responded, I must assume that they agreed with my review. I added the portion about the trials and tribulations about the refund after they saw the draft. I certainly will never purchase anything from this company in the future.


N
Shopper Approved - Verified Customer Nicholas A.
10/10/2023

Easy and efficient so far....waiting to see how expediting will be.


A
Shopper Approved - Verified Customer Anna W.
10/07/2023

Easy to I navigate thru checkout

Product Choice

Mine was faulty.

Why Wild West?

Carried the part i needed.


K
Shopper Approved - Verified Customer Keith
10/06/2023

Great shopping experience Phil Was good, billing was confusing, didn't add up.

Product Choice

for my pool & price.

Why Wild West?

Price


D
Shopper Approved - Verified Customer DONALD L.
10/05/2023 , Colorado

Great follow up

Customer Service
5/5

Product Choice

Matches my existing equipment

Why Wild West?

You had what I needed.

Waterway Plastics Wallfitting, Poly Jet | 215-1750B
Waterway Plastics Wallfitting, Poly Jet | 215-1750B
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10/05/2023

So happy that this part is still available.

G&P Tools Waterway Return Wrench | WRW5203
G&P Tools Waterway Return Wrench | WRW5203
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10/05/2023

Worked the first time to remove and install the lock ring.

The tool works perfectly.


K
Shopper Approved - Verified Customer Kristin W.
10/02/2023 , AZ

Super fast shipping and exactly the parts we needed

Product Choice

It's what we needed after trying a different item that didn't work.

Why Wild West?

Recommended by our pool maintenance person to get parts for our pool vacuum and it worked!!


J
Shopper Approved - Verified Customer Jodie C.
09/30/2023 , West Virginia

Very helpful

Customer Service
5/5

Product Choice

Reasonable

Why Wild West?

Cheaper


P
Shopper Approved - Verified Customer Paul H.
09/29/2023

easy to find parts

Product Choice

have a leak!

Why Wild West?

ordered from you before


M
Shopper Approved - Verified Customer Marty M.
09/24/2023

No worries

Product Choice

Recommend by WW

Why Wild West?

Need ozone generator


S
Shopper Approved - Verified Customer Scott R.
09/22/2023

easy to use

Why Wild West?

price


T
Shopper Approved - Verified Customer TIMOTHYTIM
09/21/2023

Easy to navigate and add items to order. Reasonable shipping.

Product Choice

Replacement

Why Wild West?

Found on web search by product number.


L
Shopper Approved - Verified Customer Larry N.
09/21/2023

Easy to navigate available parts.


K
Shopper Approved - Verified Customer Khalid A.
09/14/2023

It is too big for the whole day have around the pool tub.

Product Choice

Looks like good quality and cheaper price

Why Wild West?

On line search


T
Shopper Approved - Verified Customer Terry N.
09/14/2023

Good so far

Why Wild West?

Used before, parts in stock, fast shipping


K
Shopper Approved - Verified Customer Kathy H.
09/12/2023

Prompt response to my questions, they did their very best to assist me with parts I needed to make a pool repair, thank you!

Customer Service
5/5

Product Choice

Recommend by your service department

Why Wild West?

This was my third purchase from Wild West


L
Shopper Approved - Verified Customer Luis M.
09/11/2023

.

Zodiac 2" Fpt 6 Pos Multiport Valve Side Mount | BWVL-MPV80
Zodiac 2" Fpt 6 Pos Multiport Valve Side Mount | BWVL-MPV80
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09/11/2023

.


C
Shopper Approved - Verified Customer Cindy
09/07/2023 , TX

None

Why Wild West?

Price

Product Choice

Need

Carvin/Jacuzzi® Union Hose Assembly, Carvin Laser Filter,30",9/96 - Current | 31171101R
Carvin/Jacuzzi® Union Hose Assembly, Carvin Laser Filter,30",9/96 - Current | 31171101R
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09/07/2023

The ring was to thing. I had to sand it off the make it work


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