Wild West Pool Supplies is a pool and spa supplies store dedicated to changing the way you experience pool parts for the better. We take great pride in providing fantastic customer service, and more often than not will save you some coin at the same time. Come visit us at WildWestPoolSupplies.com today!
17,722 Verified Customer Reviews
17,722 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.7
Overall Star
Rating
5-star reviews
About This Company
Wild West Pool Supplies is a pool and spa supplies store dedicated to changing the way you experience pool parts for the better. We take great pride in providing fantastic customer service, and more often than not will save you some coin at the same time. Come visit us at WildWestPoolSupplies.com today!
10/17/2023
Easy to navigate and quick check out.
Product Choice
These were the replacement parts
Why Wild West?
I contacted them to help me figure out which parts I needed, and they were very fast and helpful.
10/13/2023 , NJ
Easy to navigate and delivery was quick
10/13/2023
easy website and quick delivery
10/13/2023
Easy website and quick delivery
10/13/2023
Easy to use site, but I didn’t like that on the end you tacked on an extra dollar 95 for shipping protection. That should be included in the price of the shipping if you use any normal shipper, like USPS, UPS, or FedEx. Felt a little sneaky to me. But afraid not to get it for fear he would never send it and then say you did. So does not instill confidence in your site.
Product Choice
Needed it because mine is broken
Why Wild West?
Random web search
10/12/2023 , Virginia
The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised.
Product Choice
I chose this cover because it matches my other cover.
Why Wild West?
I chose WW because they had the part I wanted. Little did I know that they would ship something else and then give me a hard time in returning it.
10/12/2023
The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised. To add insult to injury, they are magnanimously offered a refund without reimbursing shipping both ways - so it would net me virtually nothing. After I drafted this review and after multiple emails, they finally sent a shipping label and, after several emails after they received the items back, said it was refunded – but it wasn’t. I had to threaten to open a case with Paypal before they actually refunded the full amount – and never responded to my emails. Since then, they’ve changed the description on the website to include Carvin – but the photo now shows a branded Carvin cover – still not what they sent. I have a screenshot of the original advertisement. I’d like to note that I sent them the draft review and asked them if anything I said was incorrect. Since they never responded, I must assume that they agreed with my review. I added the portion about the trials and tribulations about the refund after they saw the draft. I certainly will never purchase anything from this company in the future.
10/10/2023
Easy and efficient so far....waiting to see how expediting will be.
10/07/2023
Easy to I navigate thru checkout
Product Choice
Mine was faulty.
Why Wild West?
Carried the part i needed.
10/06/2023
Great shopping experience Phil Was good, billing was confusing, didn't add up.
Product Choice
for my pool & price.
Why Wild West?
Price
10/05/2023 , Colorado
Great follow up
Product Choice
Matches my existing equipment
Why Wild West?
You had what I needed.
10/05/2023
So happy that this part is still available.
10/05/2023
The tool works perfectly.
10/02/2023 , AZ
Super fast shipping and exactly the parts we needed
Product Choice
It's what we needed after trying a different item that didn't work.
Why Wild West?
Recommended by our pool maintenance person to get parts for our pool vacuum and it worked!!
09/30/2023 , West Virginia
Very helpful
Product Choice
Reasonable
Why Wild West?
Cheaper
09/29/2023
easy to find parts
Product Choice
have a leak!
Why Wild West?
ordered from you before
09/24/2023
No worries
Product Choice
Recommend by WW
Why Wild West?
Need ozone generator
09/22/2023
easy to use
Why Wild West?
price
09/21/2023
Easy to navigate and add items to order. Reasonable shipping.
Product Choice
Replacement
Why Wild West?
Found on web search by product number.
09/21/2023
Easy to navigate available parts.
09/14/2023
It is too big for the whole day have around the pool tub.
Product Choice
Looks like good quality and cheaper price
Why Wild West?
On line search
09/14/2023
Good so far
Why Wild West?
Used before, parts in stock, fast shipping
09/12/2023
Prompt response to my questions, they did their very best to assist me with parts I needed to make a pool repair, thank you!
Product Choice
Recommend by your service department
Why Wild West?
This was my third purchase from Wild West
09/11/2023
.
09/11/2023
.
09/07/2023 , TX
None
Why Wild West?
Price
Product Choice
Need
09/07/2023
The ring was to thing. I had to sand it off the make it work
About this Company
Wild West Pool Supplies is a pool and spa supplies store dedicated to changing the way you experience pool parts for the better. We take great pride in providing fantastic customer service, and more often than not will save you some coin at the same time. Come visit us at WildWestPoolSupplies.com today!
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