3 Product Ratings and Reviews
About this Company
Wild West Pool Supplies is a pool and spa supplies store dedicated to changing the way you experience pool parts for the better. We take great pride in providing fantastic customer service, and more often than not will save you some coin at the same time. Come visit us at WildWestPoolSupplies.com today!
Charles - 10/12/2023
The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised. To add insult to injury, they are magnanimously offered a refund without reimbursing shipping both ways - so it would net me virtually nothing. After I drafted this review and after multiple emails, they finally sent a shipping label and, after several emails after they received the items back, said it was refunded – but it wasn’t. I had to threaten to open a case with Paypal before they actually refunded the full amount – and never responded to my emails. Since then, they’ve changed the description on the website to include Carvin – but the photo now shows a branded Carvin cover – still not what they sent. I have a screenshot of the original advertisement. I’d like to note that I sent them the draft review and asked them if anything I said was incorrect. Since they never responded, I must assume that they agreed with my review. I added the portion about the trials and tribulations about the refund after they saw the draft. I certainly will never purchase anything from this company in the future.
Why Wild West?
I chose WW because they had the part I wanted. Little did I know that they would ship something else and then give me a hard time in returning it.
I chose this cover because it matches my other cover.
10/12/2023 - Virginia
The item that they shipped was not Jacuzzi. WildWest claims their supplier shipped the Carvin equivalent, but even that part had no markings - and a search for Carvin on the internet from numerous sources shows the Carvin cover with the name embossed on top. The item sent has no markings on the top and a model number on a paper sticker on the bottom - with no name brand markings. Is it Carvin? Who knows, but it fits slightly differently from the Jacuzzi and certainly isn't what was advertised.
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